Intake Coordinator

2 weeks ago

Anaheim, United States The Salvation Army USA Western Territory Full time

Description ABOUT THE ARC The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees. ABOUT OUR PROGRAM TEAM Become part of the dedicated team at The Salvation Army Together we can continue to serve and impact our local community, through the commitment to " Do The Most Good " at our Anaheim ARC, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving, and teamwork skills while contributing to the success of our Program and its participants. EMPLOYEE BENEFITS OFFERED Opportunity for career growth Paid time off Employee Stores Discounts Great Work Perks Discounts (amusement parks, museums, services, and more) AFLAC Insurance Employee Assistance Program (EAP) Employee Referral Bonuses As our enthusiastic and hardworking Intake Coordinator, you will be responsible for (but not limited to): Conducting screening interviews at the center or at other community agencies and institutions with applicants seeking admission to the program. Conferring with referral agents and other extra-agency personnel concerning prospective beneficiaries and requesting written background information when necessary. Screening individuals on the phone when appropriate. Determining eligibility for the program or referral based on the personal interview and written information. Processing of admitted beneficiaries via orienting them to the program of services. Explaining applicable rules and regulations. Obtaining necessary signatures on formal agreements. Initiating case record folders, completing all data entry in all pertinent areas of the ARC software (BITS), making ID cards, dispensing clothing requisitions. Taking personal inventories of clothing and other belongings and arranging or insuring dormitory assignments in cooperation with Resident Manager, and scheduling interviews with the Counselor or Chaplain. Refer ineligible applicants to other, more appropriate community agencies and institutions. Maintaining ongoing contact with current and prospective referral sources sufficiently to ensure referrals at an adequate level to maintain program integrity. Devoting at least 4 hours weekly to outreach in surrounding community using an ARC vehicle. Attendance at inter-agency meetings and conference as needed or required. Preparation of any reports or statistical information as required by Center Administrator. Maintain confidentiality of all records, including discharged files, as needed and required for operation of program (CFR 42 & HIPAA). Prepare beneficiary files w/blank forms required by ARC Command. Crosstrain to cover Program Aide tasks as needed. Your supervisor or the Administrator may assign other written or verbal duties. Qualifications to be considered for this position: BA in a Social Service field preferred Two (2) years of related experience Knowledge of Microsoft Office programs, MSWord, Excel, and Access with ability to learn additional software as appropriate Excellent organizational skills with attention to detail Professional judgment and integrity in holding in confidence all information pertaining to beneficiaries, families and co-workers Effective written and verbal communication skills Pay Rate: $18.00 per hour Schedule: Work schedules are determined by Management and employees must be flexible to always ensure adequate coverage. Part-time employees may be scheduled to work any part-time shift including evenings, weekends, and holidays. Qualifications Education High School or Equivalent (required) Licenses & Certifications Driver's License (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) #J-18808-Ljbffr

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