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Membership Sales and Customer Service Associate

3 months ago

Carmel, United States The Lash Lounge Carmel - Central Full time

Seeking outgoing, personable, sales-oriented individuals to work at The Lash Lounge Carmel as Front Desk Sales Associates

Front Desk Sales Associate:

What We Do: The Lash Lounge is the luxury destination for eyelash and eyebrow services. Our guests are able to step out and face the world with confidence.

Why Join our Sales Team: We value our fun-filled, rewarding work environment, with fantastic guests and team members. We are growing and expanding our team

Schedule: MUST HAVE AVAILABILITY WEEKDAYS/WEEKENDS/EVENINGS

Key Responsibilities:

Meet and exceed guest membership and scheduling targets

Consult with guests on key benefits of services, memberships, and retail products

Coordinate appointment scheduling, communicating confidently via phone, text and email

Create an outstanding experience so every guest will want to return

Decisively resolve issues, appropriately escalating issues to mitigate in future

Manage accurate sales transactions and guest/member records within MindBody software

Other duties as assigned

Our ideal candidate:

You are a spirited, outgoing team member who is passionate about excellent customer service

You take pride in, and truly enjoy, cultivating relationships with guests

You smile and demonstrate exceptional communication skills with ability to listen, clearly communicate

You can work in fast paced environments, multitasking and prioritizing

You always work with the highest levels of integrity and respect and avoid gossip/drama

You always present as professional, confident and approachable

You are skilled at using various technology platforms and feel comfortable learning to use new programs

Schedule: MUST BE AVAILABLE WEEKDAY EVENINGS, SATURDAY AND SUNDAY

Experience:

Customer service and/or front desk/receptionist: 2 years

Sales and/or marketing experience: 2 years (Preferred, especially in a retail or membership model)

Salon/beauty experience preferred

Job Type:

Part-time reporting to the Salon Manager. Will work in coordination with the Front Desk team.

Pay: $13.00-$15.00 per hour, plus bonus and commission eligible