Current jobs related to Customer Service Representative-(Bilingual-Spanish) - Washington - TechOp Solutions International

  • Bilingual Customer Service Representative

    4 weeks ago

    Washington, United States Marathon TS Full time

    Job Title: Bilingual Customer Service RepresentativeMarathon TS is seeking a highly skilled Bilingual Customer Service Representative to support a federal agency in Washington, D.C. This role requires excellent communication skills, both written and verbal, in English and Spanish.Key Responsibilities:Provide exceptional customer service to clients via phone,...

  • Bilingual Customer Service Representative

    4 weeks ago

    Washington, Pennsylvania, United States Marathon TS Full time

    Job Title: Bilingual Customer Service RepresentativeMarathon TS is seeking a highly skilled Bilingual Customer Service Representative to support a federal agency in Washington, D.C. As a key member of our team, you will be responsible for providing exceptional customer service to clients in both English and Spanish.Key Responsibilities:Provide extensive call...

  • Bilingual Customer Service Representative

    3 weeks ago

    Washington, Washington, D.C., United States TEKsystems Full time

    The Bilingual Customer Service Representative plays a vital role in the back-office support team for our Automated Traffic Safety Enforcement program.This position requires a high degree of efficiency, dependability, reliability, and accountability.The ideal candidate will be able to provide a variety of customer service and clerical duties in a fast-paced...

  • Customer Service Representative

    3 weeks ago

    Washington, United States Whitman-Walker Full time

    About the Role:We are seeking a highly skilled and motivated Bilingual Call Center Representative to provide exceptional customer service to our patients and clients. As a key member of our team, you will be responsible for answering incoming calls, responding to patient inquiries, and scheduling appointments in a timely and professional manner.Key...

  • Bilingual Customer Service Representative

    3 weeks ago

    Washington, Washington, D.C., United States SC State Credit Union Full time

    About the Role:As a Bilingual (English/Spanish) Customer Service Representative at SC State Credit Union, you will play a key role in providing exceptional service to our diverse member base. Your primary responsibility will be to assist members with their inquiries and transactions in both English and Spanish, ensuring clarity and understanding in every...

  • Bilingual Customer Service Representative

    1 month ago

    Washington, United States Marathon TS Full time

    Marathon TS has a need for a Bilingual Customer Service Representatives supporting a federal agency in Washington, D.C. You will be responsible for the following: Extensive CALL CENTER support services for customersProvides overall clerical support functions for the processing activities. Performs a variety of benefit administration and case processing tasks...

  • Bilingual Customer Service Representative

    2 months ago

    Washington, United States Marathon TS Full time

    Marathon TS has a need for a Bilingual Customer Service Representatives supporting a federal agency in Washington, D.C. You will be responsible for the following: Extensive CALL CENTER support services for customersProvides overall clerical support functions for the processing activities. Performs a variety of benefit administration and case processing tasks...

  • Bilingual Customer Service Representative

    4 weeks ago

    washington, United States Marathon TS Full time

    Marathon TS has a need for a Bilingual Customer Service Representatives supporting a federal agency in Washington, D.C. You will be responsible for the following: Extensive CALL CENTER support services for customersProvides overall clerical support functions for the processing activities. Performs a variety of benefit administration and case processing tasks...

  • Bilingual Customer Service Representative

    2 months ago

    Washington, United States Marathon TS Full time

    Marathon TS has a need for a Bilingual Customer Service Representatives supporting a federal agency in Washington, D.C. You will be responsible for the following: Extensive CALL CENTER support services for customers Provides overall clerical support functions for the processing activities. Performs a variety of benefit administration and case processing...

  • Bilingual Customer Service Representative

    1 week ago

    Washington, United States Marathon TS Full time

    Marathon TS has a need for a Bilingual Customer Service Representatives supporting a federal agency in Washington, D.C (Remote). You will be responsible for the following: Extensive CALL CENTER support services for customers Provides overall clerical support functions for the processing activities. Performs a variety of benefit administration and case...

  • Bilingual Customer Service Representative

    2 weeks ago

    Washington, United States Marathon TS Full time

    Marathon TS has a need for a Bilingual Customer Service Representatives supporting a federal agency in Washington, D.C (Remote). You will be responsible for the following:Extensive CALL CENTER support services for customersProvides overall clerical support functions for the processing activities.Performs a variety of benefit administration and case...

  • Bilingual Customer Service Representative

    2 weeks ago

    washington, United States Marathon TS Full time

    Marathon TS has a need for a Bilingual Customer Service Representatives supporting a federal agency in Washington, D.C (Remote). You will be responsible for the following:Extensive CALL CENTER support services for customersProvides overall clerical support functions for the processing activities.Performs a variety of benefit administration and case...

  • Bilingual Customer Service Representative

    5 days ago

    Washington, United States Marathon TS Full time

    Marathon TS has a need for a Bilingual Customer Service Representatives supporting a federal agency in Washington, D.C (Remote). You will be responsible for the following:Extensive CALL CENTER support services for customersProvides overall clerical support functions for the processing activities.Performs a variety of benefit administration and case...

  • Customer Service Representative

    4 weeks ago

    Washington, Washington, D.C., United States Whitman-Walker Health Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Whitman-Walker Health. As a Bilingual Call Center Specialist, you will be responsible for providing exceptional customer service to our patients and clients. Your main objective will be to assist patients with their inquiries, schedule appointments,...

  • Customer Service Representative

    4 weeks ago

    Washington, Washington, D.C., United States TechOp Solutions International Full time

    Job DescriptionAdvance your career with TechOp Solutions International, a Small Business supporting a federal client. This is a great opportunity for growth in professional skills, communication, and customer service in a fast-paced operational environment. Compensation includes salary and competitive benefits, including healthcare and 401(K).Our team of...

  • Customer Service Representative-(Bilingual-Spanish)

    2 months ago

    Washington, United States TechOp Solutions International Full time

    Advance your career with a Small Business supporting a federal client. This is a great opportunity for growth in professional skills, communication, and customer service in a fast-paced operational environment. Compensation includes salary and competitive benefits, including healthcare and 401(K). Our team of talented CSR professionals provide support to a...

  • Bilingual Customer Service Representative

    4 weeks ago

    Washington, Washington, D.C., United States CODICE Full time

    Job OverviewCODICE is seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key Responsibilities:Assist clients in selecting the most...

  • Bilingual Customer Service Representative

    4 weeks ago

    Washington, Washington, D.C., United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns, and ensuring their satisfaction with our products and...

  • Bilingual Customer Service Representative

    4 weeks ago

    Washington, United States Sherwin-Williams Full time

    Job SummaryWe are seeking a highly skilled and bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our wholesale and retail customers.Key ResponsibilitiesProvide excellent customer service and sales support to...

  • Customer Service Representative

    4 weeks ago

    Washington, Washington, D.C., United States Public Partnerships Full time

    Job Title: Customer Service RepresentativeAt Public Partnerships, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a...

Customer Service Representative-(Bilingual-Spanish)

2 months ago

Washington, United States TechOp Solutions International Full time

Advance your career with a Small Business supporting a federal client. This is a great opportunity for growth in professional skills, communication, and customer service in a fast-paced operational environment. Compensation includes salary and competitive benefits, including healthcare and 401(K).

Our team of talented CSR professionals provide support to a 24/7 operational information call center that is open 355 days a year to facilitate travel and effectively process enrollment inquires. The information call center will be established with language appropriate translators to serve the traveling public via telephone calls and emails.

This position is currently remote Residency in the DMV is required.

Responsibilities

  • Provide timely and accurate responses to inquiries from travelers around the globe regarding the applications developed and managed by DHS to aid in re-entry, visa renewal services, and other travel and immigration related topics.
  • Provide and respond to live contacts in order to give the appropriate response from provided responses and materials.
  • Assist in identifying multiple questions/concerns/inquiries in email and respond using Government-approved response template language.
  • Input correct information into the Customer Database, including use of correct grammar and spelling, accurate selection of all appropriate contact subject categories and a maximum of 5 resolutions, and addition of any notes or comments pertinent to the contact and/or contact record.
  • Provide and transfer any reportable communication to the appropriate department.
  • Answer customers questions; make referrals: help clarify policies and procedures.
  • Provide general travel assistance information.
  • Provide information for filing claims with DHS.
  • Other duties as assigned.

Requirements

  • Must be a U.S. Citizen.
  • Must be able to meet all security eligibility requirements.
  • Bilingual fluency in English/Spanish is required.
  • Bachelor of Arts or Science from accredited college or university required.
  • 2 years of customer service experience required.
  • Demonstrates proficiency in managing complex and high-pressure situations by delivering accurate, calm, and measured responses, with a proven ability to de-escalate challenging calls effectively and maintain composure under stress.

Additional Skills

  • Ability to maneuver and use web-based applications; possess excellent verbal and vocal skills, exceptional writing skills and technical acumen.
  • Applicants selected will be subject to a background investigation and need to meet security eligibility requirements.

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.