Reservations Supervisor

2 weeks ago

Washington, United States Waldorf Astoria Hotels & Resorts Full time

Forge your legacy by joining the newest and highly anticipated Waldorf Astoria hotel, located at the epicenter of D.C. on Pennsylvania Avenue, as a Reservations Supervisor

The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC - reclaiming its position as one of Washington, D.C.'s preeminent addresses where all are welcome. With 263 rooms, 38,000 square feet of event space, and 2 restaurants plus 3 bars, this is the new home for Washington, D.C.'s most consequential events, groundbreaking meetings, and unforgettable experiences.

  • Classification: Full-Time
  • Shift: Weekdays, with occasional need for weekend shift
  • Pay Rate: The pay rate for this role is $32 and is based on applicable and specialized experience and location.
Want to learn more? Hotel Website, Facebook, Instagram

What will I be doing?

As a Reservations Supervisor, you would be responsible for assisting with overseeing the Reservations Department and processing group reservations information (turnover, including rooming lists, suites, resumes and billing requirements) in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
  • Assist with Reservations Department Leadership
  • Interviews, trains, supervises, counsels, schedules and evaluates staff.
  • Manages the activities of Reservations departments to meet Company standards and provide guest satisfaction.
  • Communicates and verifies information regarding group and transient reservations with the appropriate departments
  • Ensures reservation request calls and emails are answered with proper language and SOP's followed
  • Coordinates and implements department activities and projects
  • Provides clerical support and assistance to management
  • Trains department members on Forbes standards
  • Demonstrate a strong knowledge and organization of the Microsoft Office suite
  • Utilization of several systems including OnQ PM, ONQ R&I
  • Multi-task and prioritize tasks as needed, special projects as needed
What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay

• Medical Insurance Coverage - for you and your family

• Mental Health Resource

• Best-in-Class Paid Time Off (PTO)

• Go Hilton travel discount program

• Supportive parental leave

• Matching 401(k)

• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

• Career growth and development

• Team Member Resource Group

• Recognition and rewards program

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

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