Current jobs related to Overnight GSA - Washington - Salamander DC

POSITION OBJECTIVE

Attending to guest needs, including but not limited to guest arrivals and departures and cashiering during overnight shifts.

ESSENTIAL JOB FUNCTIONS

* Greet and warmly welcome guests upon arrival.
* Register guests into the system, verifying reservation, address, email address, phone number and method of payment information.
* Promote the I-prefer Hotel Reward Program and provide recognition and benefits to all present members.
* Apply payment to guests' accounts both at the time of registration and at checkout.
* Post miscellaneous charges as requested.
* Handling Cash Transaction including foreign currency exchange.
* Answer phone calls in a timely and professional manner.
* Respond and process guest requests (including by email) in a timely and efficient manner.
* Handling guest's complaint up to the guest's complete satisfaction.
* Log and update the opportunity into the HOTSOS to communicate with the team
* Record guests preference, update into guest profile and act upon
* Assist guests in business needs such as printing out the document.
* Provide guests with information regarding hotel facilities and local attractions.
* Assist guests to book (a table, a ticket, a tour etc.) in absence of Concierge
* Escort the guests to the room and perform a room orientation in absence of Bellman
* Reserve a room or modify a room reservation in absence of Reservation
* Provide an appreciative fond farewell and encouragement to return to the departing guests

EDUCATION/EXPERIENCE

* High school or equivalent education required.
* Must be 18 years of age or older.

BASIC REQUIRED SKILLS

* Must be able to speak, read, write and understand English used in the workplace.
* Must be able to read and write to facilitate the communication process.
* Requires good communication skills, both verbal and written.
* Must possess basic computational ability.
* Must possess basic computer skills.
* General knowledge of the city where hotel is located and its attractions.
* Extensive knowledge of the hotel, its services and facilities.

PHYSICAL DEMANDS

* Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
* Must be able to stand and exert well-paced ability for up to 4 hours in length.
* Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
* Must be able to exert well-paced ability in limited space.
* Must be able to lift up to 15 lbs. occasionally.
* Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
* Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
* Ability to spend extended lengths of time viewing a computer screen.
* Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
* Requires manual dexterity to use and operate all necessary equipment.
* Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, photocopiers and other office equipment as needed.

WORK ENVIRONMENT

* Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
* Must be able to change activity frequently and cope with interruptions.