HR Service Center Representative

1 week ago


Framingham, United States Global Technical Talent Full time
Job Title: HR Service Center Representative
Contract Duration: 6 Months
Pay range: $40 - 45.07/hr
Location: Framingham, MA
Work Type: Remote, Monday - Friday, 9 am - 5 pm ( office a few times a year and if there were tech issues they would need to work from the office)

Job Description:
Are you a customer-oriented individual with a passion for HR? We're seeking a dedicated HR Service Center Representative to join our team. In this role, you will provide excellent customer service to employees, answering their questions and resolving their HR-related issues.

Key Responsibilities:
  • Employee Support: Answer employee inquiries via phone, email, and other channels.
  • HR Policy and Procedure: Understand and apply HR policies and procedures.
  • Case Management: Document and track employee inquiries in a case management system.
  • Problem-Solving: Troubleshoot and resolve employee issues, escalating complex cases as needed.
  • System Navigation: Assist employees in navigating HR systems and tools.
  • Data Entry: Accurately enter and maintain employee data.
  • Compliance: Ensure compliance with all relevant HR laws and regulations.

Required Qualifications:
  • High school diploma or equivalent
  • Strong customer service skills
  • Excellent verbal and written communication skills
  • Strong attention to detail and accuracy
  • Ability to multitask and prioritize tasks
  • Proficiency in Microsoft Office Suite

Preferred Qualifications:
  • Experience in HR or customer service
  • Knowledge of HRIS systems

Benefits:
  • Competitive compensation and benefits package
  • Opportunities for professional growth and development
  • A supportive and collaborative work environment
  • Medical, Vision, and Dental Insurance Plans
  • 401k Retirement Fund

About The Company
Off-Price Apparel and Home Retailer
A Fortune 500 company and the leading off-price apparel and home fashion retailer in the U.S. and worldwide. With over 4,500 stores in nine countries and four e-commerce sites, our client offers various products at unbeatable prices. The company is committed to creating an inclusive workplace and being a responsible corporate citizen.

Keywords: HR Service Center Representative, HR, human resources, customer service, employee support, HRIS, HR systems, HR policies, HR procedures, case management, problem-solving, communication skills.

24-14305: #gttnonit #gttjobs

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