Bachelor Level Clinical Coordinator Contact Center Part-time

4 weeks ago

Grand Rapids, United States Pine Rest Christian Mental Health Services Full time
Cost Center
Contact Center

Scheduled Weekly Hours
24

Work Shift
Second Third Shift (United States of America)

Shift & Status

Who Are We?

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.

Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. On-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains are equipping the next generation of care providers.

We are passionate about serving and are honored to be a part of this incredible work.

What Will You Do?
As a Bachelor's Level Clinical Coordinator at Pine Rest, you'll be part of tight-knit team that believes in the healing power of your expertise and compassion. Bachelor's level Clinical Coordinators are responsible to uphold the healing ministry of Christ through relationships that honor integrity, stewardship, empowerment, the promotion of diversity and professional excellence. Performs duties including but not limited to assessing patient needs and referring for determination of appropriate level of care, handling insurance information, gathering relevant information for clinicians, maintaining patient information, discharge planning and coordination of aftercare.

Our Bachelor's Level Clinical Coordinators are driven to make an impact in the lives of those we serve and are motivated by the healing they witness first-hand each day. They are dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.

Principal Duties and Responsibilities:

  • Ability to work collaboratively with other community agencies on behalf of clients and/or the organization.
  • Professionally and calmly handles crisis calls, responding appropriately to the acuity and needs of internal and external customers.
  • Helps to coordinate work flow and participates effectively and collaboratively in a multi-disciplinary team to insure excellent patient experience.
  • Establishes therapeutic relationships with assigned patients/clients including engaging, deescalating, screening, and managing crises.
  • Serves as a liaison between community resources, payers, family, patient/client, and hospital- or clinic-based providers of care.
  • Responsible to document and report all necessary information according to established policies and procedures when applicable.
What Does This Role Require?

Education/Experience:
  • Bachelor's degree in Social Work, Psychology or related field required.
  • A minimum of one year of related work experience preferred, in order to direct workflow and to effectively prioritize workload.
What Benefits Do We Offer?
  • Medical, dental, vision & life insurance plans
  • 403(b) retirement match contribution by Pine Rest
  • Generous PTO for full and part time employees
  • Tuition assistance & loan forgiveness
  • Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
  • Partnership with Davenport University provides generous discount on tuition for employees and family members.


Notice:

Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts.

Successful completion of a drug screen prior to employment is also part of our background process.

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