Account Manager

3 weeks ago

Pittsburgh, United States PITT OHIO Full time
Overview

PITT OHIO, a $900 million, high service, highly profitable, transportation solutions provider offering SUPPLY CHAIN, GROUND, LTL and TRUCKLOAD services is seeking an Account Manager to join our team in Pittsburgh, PA.

This will be a hybrid position.

We offer competitive wages, hospital/medical insurance with no weekly premiums, vision, discount prescription, dental, 401K, profit sharing, paid vacations, pleasant work environment, and much more

Purpose
To embody a relentless approach in delivering world class customer service and Enterprise Sales support by exceeding our internal and external customers' needs via telephone, email and face-to-face interactions. To work in conjunction with the outside sales representative to strategically grow new and existing business for PITT OHIO Enterprise.

Responsibilities

Essential Duties:
  • Provide customer support as single point of contact for all Supply Chain Solutions customers, which cannot be resolved by PITT OHIO Corporate Customer Service ranging through multiple modes of transportation.
  • Assist customers by responding quickly to questions or concerns including but not limited to: partnership dispositions, tracking & tracing, invoicing, scheduling pick-ups, service disruptions and OS&D
  • Liaise between PITT OHIO SCS and Carrier Network by providing World Class Customer Service related to all issues, challenges, and concerns.
  • Liaise between PITT OHIO SCS, partner Carrier community and PITT OHIO Billing Department by providing missing delivery receipts and bills of lading. Update PITT OHIO core systems as necessary.
  • Serve as subject matter expert for all PITT OHIO and Supply Chain applications and reports
  • Collaborate with the Enterprise Sales Team and serve as the first point of contact for day-to-day and administrative customer needs. Exceed customer expectations by embodying a "Can Do" attitude
  • Understand the dynamic needs of strategic customers as outlined by PITT OHIO Supply Chain. Build strong working relationships and develop rapport to assist in advancing current & new opportunities
  • Coordinate internal onboarding efforts among various departments within the PITT OHIO enterprise.
  • Coordinate efforts among Carrier Network Partners to ensure deadlines and budgets are met prior to the commencement of new business.
  • Manage the day-to-day requirements for assigned managed accounts; which would include monitoring of emails during non-work hours.
  • Compile documents; including but not limited to, customer/industry updates, revenue report, transit times, etc. for quarterly customer reviews.
  • Use Dynamics to build a central repository of customer knowledge that will enable the organization to prioritize sales efforts and make better business decisions by obtaining decision maker information to complete supply chain maps.
  • Make decisions regarding the resolution of customer goodwill requests.
  • Able to react to change productively and handle other essential tasks as assigned
Other Duties
  • Document repetitive discrepancies that are either preventing invoicing process or would cause discrepancy between billed amount and paid amount. Escalate issues to your manager as appropriate.
  • Provide general support to the PITT OHIO Supply Chain team to business, customer, and vendor needs
Qualifications

Minimum Requirements
  • Must employ a "can do" attitude which demonstrates a willingness to tackle varying issues and work towards a collaborative resolution
  • Must possess excellent organizational, interpersonal, verbal and written communication skills.
  • Must be able to multi-task and track projects in detail, working in a fast-paced environment to meet deadlines.
  • Must possess excellent customer service skills and ability to manage customer concerns positively.
  • Analytical experience to solve complex operational concerns.
  • 2+ years of Transportation or Logistics experience is strongly preferred.
  • Must be proficient in Microsoft Office Software (Excel, Word, etc.).
  • Must possess above-average time management and organizational skills. A specific focus will be placed on meeting deadlines.
  • Must be willing and able to learn PITT OHIO proprietary applications to assist internal and external customers.
  • Must be accessible via phone, email or be able to make on site visits, as needed.
  • Must be able to collaborate effectively among peers and work as part of a team.
  • Must be highly motivated and flexible.
  • Must possess strong business acumen.
  • Must possess the ability to build strong customer relationships representing PITT OHIO Ground.
  • Must possess an ability to understand business processes
Working Conditions/Physical Requirements
  • Sedentary work - exerting up to 10 pounds of force occasionally and/or negligible amount of forces frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Walking and standing are only required occasionally.
  • Close visual acuity is required to perform activities such as preparing and analyzing data and figures, viewing computer terminal, and extensive reading.
  • Typical exposure to interior environmental conditions like air conditioning and dust; no substantial exposure to adverse environmental conditions.
  • Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers.
  • Talking and hearing required to communication with and listen to others to share or receive information. May be occasionally exposed to noise including telephone, office machinery, and conversations of others.

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