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Service Advisor

1 month ago

Decatur, United States Crown Toyota Full time
As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.   Here at Miles Crown Automotive we want to make your next new or used car experience one to remember. We strive to provide excellent customer service when contacting us to handle your car repair services. Learn about our service departments, view service specials, schedule service online or email us with questions regarding your car care needs. You will also find a wide selection of parts for your new or used vehicle.   What We Offer
  • Medical, Dental & Vision Insurance
  • Life Insurance
  • Short & Long Term Disability
  • Flexible Spending Accounts
  • 401K + Match
  • Paid Vacations
  • Employee Discounts
  • Top Pay Plan in Area
Responsibilities
  • Greet customers upon entry to the service drive
  • Communicate with customer to determine the nature of mechanical issues
  • Obtain accurate customer and vehicle data
  • Maintain & manage customer's requests regarding all topics concerning their vehicles & warranties
  • Manage the path of each customer's vehicle throughout the promised time period given
  • Communicate and update the customer on estimates, approvals & completion of repairs
  • Establish each customer's payment method & obtain approval of credit, if necessary
  • Complete closure to the customer at the end of the process
  • Follow up after customer visit to ensure satisfaction
  • Handle telephone inquiries regarding work in process & appointments
  • Analyze quality control report to ensure that work is complete as request to reduce comebacks
  • Establish & maintain good working relationships with customers to encourage repeat & referral business
  • Ensure that work areas & customer waiting areas are kept clean
  • All other duties as assigned
Qualifications
  • Associate's Degree or equivalent from two-year college or technical school; or six-months to one-year related experience and/or training; or equivalent combination of education/experience
  • Ability to read, analyze & interpret technical procedures
  • Ability to write reports, business correspondence & procedure manuals
  • Effectively present information & respond to questions from managers & customers
  • Basic mathematical skills & reasoning ability
  • Customer service, computer & organizational skills
  • Current, valid driver's license & satisfactory MVR