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Leasing Consultant
2 months ago
Job Summary: A Leasing Consultant is responsible for maintaining the occupancy of the property through sound sales and customer service techniques to attract and retain residents. This position requires the ability to build a rapport and understand the needs of the potential resident and align the appropriate housing option to fit their needs.
Essential Functions:
- Demonstrates Company Core Values.
- Ensures property and apartments are market ready by assessing at the start of each day; submit service requests as needed.
- Manages a high volume of phone calls and office traffic with a high standard of customer service to walk-ins/prospective residents, current residents and vendors/contractors; maintains records in property management software.
- Communicates with co-workers, residents, and site visitors in a respectful and professional manner.
- Maintains the Guest Card process and follow up communication procedures with prospective residents.
- Provides professional and engaging property and apartment tours that are tailored to the needs/requests of the prospective resident(s).
- Completes the lease application and verification processes in compliance with company processes and procedures.
- Handles rent payments, deposits and fee calculations in accordance with company processes and procedures.
- Prepares leasing and move-in packets.
- Maintains an efficient new move-in schedule and inspection of move-out/vacancies that minimizes rent loss.
- Performs lease renewals and monitors lease expirations.
- Assists with training of other leasing specialists.
- Assists with addressing resident concerns in a respectful and timely manner; submits service orders and escalates to the Property Manager as needed.
- Manages the corporate apartment and clubhouse rental processes.
- Responsible for a variety of administrative duties to include, key and garage log management, file maintenance, distribution of property newsletters and flyers to residents, weekly report preparation and distribution, and execution of daily office opening/closing procedures.
- Assists Property Manager with property events, marketing campaigns and postings.
- Conducts all business in accordance with company policies and procedures, Fair
Housing Laws, Fair Credit Reporting Act, and all other laws pertaining to apartments.
- Reasonable and reliable attendance and timeliness when reporting to work and completing work.
- Interacts well with others.
- Other duties as assigned.
Education/Experience/Qualifications:
- High School diploma, or equivalent.
- Prior customer service, sales or leasing experience.
Required Skills / Abilities:
- Proficiency with Microsoft Office – Outlook, Excel, Word, and PowerPoint.
- Ability to complete Fair housing training within 30 days of employment.
- Strong customer service and sales skills.
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks, stay organized, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
Special Demands/Physical Requirements:
- Requires the ability to withstand physical activity and navigate the property to include; walking, lifting, sitting, bending, twisting, climbing, reaching, flexibility, mobility and standing for extended periods of time.
- Maintaining a valid driver's license and reliable transportation for travel between properties is required.
- Ability to regularly work in weather conditions (heat, rain, snow, ice, etc.).
EEO / AAP Statement: NP Dodge Company is an equal opportunity employer and provides equal employment and advancement opportunities to all people without regard to race, color, religion, sex, national origin, age, marital status, political beliefs, disability, or history if disability (except where physical or mental abilities are a bona fide occupational qualification) and to promote the full realization of this policy.
