Customer Service Agent, Cross Functional

3 days ago

Lynchburg, United States Piedmont Airlines, Inc Full time

We can’t wait to share our passion for aviation with you Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager. 



Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.

Essential Duties:

  • Assist passengers in boarding and disembarking flights

  • Monitor computerized passenger boarding

  • Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors

  • Change customer flight itinerary and seat assignments as required

  • Operate the Jetway

  • Load and unload baggage and cargo

  • Operate motorized service vehicles and equipment

  • Guide and park aircraft

  • Perform cabin maintenance tasks

  • Work together as a team to provide excellent customer service and meet corporate objectives


Job Qualifications and Competencies:

  • Successful completion of training course

  • Ability to meet company goals and customer expectations in a high energy environment

  • Effective communication skills

  • Ability to organize, prioritize, and multitask


Preferred Qualifications:

  • Previous airline experience       

  • Previous employment as a front-line customer service provider

  • Basic knowledge of computer applications and programs


Work Environment:

  • Use of computers, telephones, and other office equipment

  • Airport ramp environment, subject to varied weather conditions and elevated noise levels

  • All shifts including weekends, nights, holidays and/or irregular shifts


Physical Requirements:

  • Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs

  • Handle objects up to 70 pounds regularly

  • Assist passengers with disabilities, including, but not limited to, pushing wheelchairs


The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.


Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.


Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network.  Medical and dental available.


Starting Rate:

$12.00/Hourly

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ​

In addition to a competitive salary, we offer performance-based bonuses and relocation packages, subject to company policy and performance metrics.

Job Application Deadline:

December 20, 2024
Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.

  • Customer Service Agent, Cross Functional

    4 weeks ago

    Lynchburg, United States Piedmont Airlines Full time

    We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable...

  • Customer Service Agent, Cross Functional

    4 days ago

    Lynchburg, United States Piedmont Airlines Full time

    We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable...

  • Customer Service Agent, Cross Functional

    3 days ago

    Lynchburg, United States Piedmont Airlines Full time

    We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable...

  • Customer Service Agent, Cross Functional

    4 days ago

    Lynchburg, United States Piedmont Airlines, Inc Full time

    We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable...

  • Customer Service Agent, Cross Functional

    6 days ago

    lynchburg, United States Piedmont Airlines, Inc Full time

    We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable...

  • Customer Service Supervisor, Cross Functional

    4 weeks ago

    Lynchburg, United States Piedmont Airlines Full time

    We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.At Piedmont Airlines, our strength is the way we deliver industry leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader...

  • Customer Service Agent, Cross Functional

    3 weeks ago

    Lynchburg, VA, United States Piedmont Airlines, Inc Full time

    We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable...

  • Customer Service Supervisor, Cross Functional Leader

    4 weeks ago

    Lynchburg, United States Piedmont Airlines Full time

    We are seeking a motivated and reliable leader to join our team as a Customer Service Supervisor at Piedmont Airlines.The primary responsibility of this position is to manage the operational activities of the department in accordance with established policies and procedures.The successful candidate will have excellent organizational skills, the ability to...

  • Customer Service Supervisor, Cross Functional Leadership Role

    4 weeks ago

    Lynchburg, United States Piedmont Airlines Full time

    Job Summary:We are seeking a highly motivated and organized Customer Service Supervisor to join our team at Piedmont Airlines. The successful candidate will be responsible for managing the operational activities of the department, ensuring excellent customer service, and driving operational performance.Key Responsibilities:Coach and develop team members to...

  • Customer Service Representative

    1 month ago

    Lynchburg, Virginia, United States Mallori Teegarden - State Farm Agent Full time

    Job OverviewMallori Teegarden - State Farm Agent is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Manager. As a key member of our team, you will be responsible for providing exceptional customer service, establishing strong relationships with customers, and promoting our insurance products and...

  • Administrative Support Specialist

    4 weeks ago

    Lynchburg, Virginia, United States Ben Hildreth - State Farm Agent Full time

    ROLE SUMMARY:Ben Hildreth - State Farm Agent is seeking a highly organized and efficient professional to provide administrative support and contribute to the success of our insurance agency.As a key member of our team, you will be responsible for establishing and maintaining customer relationships, providing exceptional customer service, and promoting...

  • Customer Service Representative

    4 weeks ago

    Lynchburg, United States First National Bank Full time

    Customer Service Representative Job DescriptionAt First National Bank, we are seeking a highly skilled Customer Service Representative to join our team in Lynchburg, VA. As the face of our bank, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Process a variety of transactions with minimal...

  • Customer Service Representative

    4 weeks ago

    Lynchburg, Virginia, United States Piedmont Airlines, Inc. Full time

    Job Summary:We are seeking a motivated and reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. As a key member of our team, you will be responsible for assisting passengers in boarding and disembarking flights, operating the Jetway, and monitoring computerized passenger boarding. You will also be responsible...

  • Life Insurance Sales Agent

    6 months ago

    Lynchburg, United States Kemper Full time

    Location(s) Lynchburg, Virginia Details Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge,...

  • Real Estate Agent

    1 month ago

    Lynchburg, Virginia, United States Damon Gettier & Associates Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Real Estate Agent to join our team at Damon Gettier & Associates. As a key member of our sales team, you will be responsible for guiding home buyers and sellers through the purchase process, providing exceptional communication and customer service, and helping clients achieve their goals.Our...

  • Customer Service Representative

    3 months ago

    Lynchburg, United States First National Bank Full time

    Job Type Full-time Description Are you passionate about building relationships and helping others? Do you enjoy a fast-paced, customer focused environment? At First National Bank, we pride ourselves on extraordinary customer experience, and that wouldn't be possible without an extraordinary team! We are seeking a Customer Service Representative/Teller...

  • Front Desk Agent

    3 weeks ago

    Lynchburg, United States TPG Hotels & Resorts Full time

    The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all Front Desk, Agent, Hotel, Payment Processing, Reservations, Guest Service

  • Life Insurance Sales Agent

    4 weeks ago

    Lynchburg, Virginia, United States Kemper Corporation Full time

    Job SummaryKemper Corporation is seeking a skilled Life Insurance Sales Agent to join our team. As a Life Insurance Sales Agent, you will be responsible for selling life insurance policies to customers and providing excellent customer service. This is a field-based role that requires you to visit customers in their homes to collect premiums and provide...

  • Helpdesk Agent

    3 weeks ago

    Lynchburg, United States System One Full time

    System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a remote work model, in support of our client in Lynchburg, VA. The first several weeks of work will be onsite training, shifting to a remote work model subsequently. This is full-time opportunity, with M-F work days. Candidates must be local to Lynchburg and surrounding to...

  • PT Customer Service Leader

    2 months ago

    Lynchburg, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 291990_external_USA-VA-Lynchburg Address: USA-VA-Lynchburg-13955 Wards Rd Store Code: Store 02579 Front End (7234135) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...