Customer Service Representative
4 weeks ago
We are seeking a motivated and reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. As a key member of our team, you will be responsible for assisting passengers in boarding and disembarking flights, operating the Jetway, and monitoring computerized passenger boarding. You will also be responsible for assisting customers with special needs, including arranging for wheelchairs and unaccompanied minors, and changing customer flight itinerary and seat assignments as required.
Key Responsibilities:
- Assist passengers in boarding and disembarking flights
- Monitor computerized passenger boarding
- Assist customers with special needs
- Change customer flight itinerary and seat assignments
- Operate the Jetway
- Load and unload baggage and cargo
- Operate motorized service vehicles and equipment
- Guide and park aircraft
- Perform cabin maintenance tasks
Requirements:
- Successful completion of training course
- Ability to meet company goals and customer expectations
- Effective communication skills
- Ability to organize, prioritize, and multitask
Preferred Qualifications:
- Previous airline experience
- Previous employment as a front-line customer service provider
- Basic knowledge of computer applications and programs
Work Environment:
- Use of computers, telephones, and other office equipment
- Airport ramp environment, subject to varied weather conditions and elevated noise levels
- All shifts including weekends, nights, holidays and/or irregular shifts
Physical Requirements:
- Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
- Handle objects up to 70 pounds regularly
- Assist passengers with disabilities
Benefits:
- Paid training
- Holiday pay
- 401(k)
- Vacation
- Family travel on the American Airlines network
- Medical and dental available
Starting Rate:
$12.00/Hourly
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