Customer Service Supervisor, Cross Functional Leadership Role

4 weeks ago


Lynchburg, United States Piedmont Airlines Full time
Job Summary:

We are seeking a highly motivated and organized Customer Service Supervisor to join our team at Piedmont Airlines. The successful candidate will be responsible for managing the operational activities of the department, ensuring excellent customer service, and driving operational performance.

Key Responsibilities:
  • Coach and develop team members to achieve their full potential
  • Implement policies and procedures to ensure compliance and quality
  • Manage a team of staff with varied duties, including administrative tasks and customer service
  • Maximize operational performance by adjusting to changes in operational conditions and proactively solving problems
  • Supervise, direct, and monitor personnel to ensure on-time performance and quality customer service

Requirements:
  • Excellent organizational skills and ability to multitask
  • Ability to work independently and set deadlines
  • Ability to work well with all levels of management and support staff
  • Familiarity with Microsoft Office Suite and internal controls processes
  • Ability to work a flexible schedule, including weekends, nights, and holidays

Preferred Qualifications:
  • Previous airline management experience
  • Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents
  • Extensive knowledge of QIK
  • Bachelor's Degree in Aviation, Business, or related field

Work Environment:
  • Use of computers and other office equipment
  • Airport ramp environment, subject to varied weather conditions and elevated noise levels

Physical Requirements:
  • Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
  • Handle objects up to 70 pounds regularly, up to 100+ pounds occasionally, with assistance from co-workers or tools
  • Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

Benefits:
  • Paid training
  • Holiday pay
  • 401(k)
  • Vacation
  • Family travel on the American Airlines network
  • Medical and dental available

Starting Rate:
$15.00/Hourly - 22.00/Hourly (Based on locale and experience)

Piedmont Airlines is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary, performance-based bonuses, and relocation packages, subject to company policy and performance metrics.

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