Accounts Payable Operations Manger

3 weeks ago

easton, United States Adecco. Full time
Through cooperation, ingenuity, and teamwork, the Onsite Manager is responsible for aligning themselves with our client’s business objectives and creating a collaborative partnership.
The Onsite Manager is fully accountable for the strategic, long-term evolution of the client program, including the overall direction and operational management of all business activities. p>What you’ll be doing

Grow & Retain Accounts
• Create and develop working relationships with key client contacts to foster business growth and understand each client's unique needs
• Establishes and maintains a network of industry contacts through participation in professional/trade associations and other professional networking organizations
• Prepare and present a monthly/quarterly business performance review to the vertical Director and/or VP
• Adopt and demonstrate the Group’s and client’s core values in the delivery of client-centric service
• Responsible for retention of individual clients while maximizing fill rate, time to fill, and ensuring high NPS scores
• Serve as a Brand Ambassador and participate in Thought Leadership activities that build Adecco’s reputation as the most admired workforce solutions partner.
• Builds and maintains knowledge of target industries, clients, roles, market share, and competition by communicating our value proposition
• Continuously strive for innovation through enhanced processes, policies, and procedures – while meeting established KPIs and SLAs.
• Obtain a clear understanding of the client’s business, staffing needs, culture, and program expectations
• Serve as an escalation point for Client, Procurement, Operations, and HR Managers to discuss issues or requests involving the client program and associates
• Ensure all agreed-upon client requirements are completed and in line with agreed SLA targets
Associate Care & Retention
• Create and maintain mechanisms to seek and act upon candidate and associate feedback to ensure improvement
• Complete associate check-ins based on key Moments of Truth
• Responds to temporary employee inquiries and escalate further as necessary
• Act as an advisor to recruiters responding to associate inquiries and escalations
• Evaluates customer and Associate satisfaction via surveys and interviews to ensure excellent service
• Coach Associates to meet their professional goals and retain and re-employ Associates at the end of assignment. Provides feedback and support to help candidates overcome barriers
• Responsible for retention of associates and clients along with the manager
• Develop associate engagement programs to bolster relationships and improve satisfaction and retention
Team Management
• Day-to-day management of colleague performance to include coaching and development of the client program team to ensure all service levels and performance metrics are met
• Ensure the team demonstrates the company’s core values in delivering customer-centric service
• Engage with WPM/OpEx when appropriate for shared best practices and to identify and implement an improvement plan as needed
• Facilitate monthly one-on-one meetings with all direct reports to review established KPI metrics, overall performance, and career goals
P&L Management
• Knowledge and control of the main variables affecting the onsite gross margin
• Sets and monitors pay and bill rates based on skill categories
• Ensures proper credit references are obtained and client credit limits are established 
• Performs collection of all outstanding accounts receivable.
• General knowledge of the onsites financial objectives and current status
• Full accountability for monthly P&L / budget analysis and the vertical business unit results

About you

A high school diploma or equivalent and 5+ years of relevant work experience. Must have a proven track record – measured by customer satisfaction service levels, increased responsibilities, and successful working relationships with colleagues and management. Successful track record of increased customer service levels and satisfaction, enhanced scope of responsibilities, and working relationships with colleagues/management.Ability to build and maintain strong client relationships and networks.Ability to successfully manage a recruitment team in a fast-paced environment.Adept at establishing and managing KPIs and SLAs.Demonstrated ability to build and maintain strong client relationships and networks.In-depth knowledge of current recruiting practices compliant with federal and state laws and Company policies.Proficiency in MS Office (Word, Excel & PowerPoint) and ability to learn new software are required.Ability to develop and implement policies, procedures, goals, and objectives.A journey to bring out the best in you

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

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