Call Center Supervisor
1 week ago
Job Title: Call Auditing Supervisor/Pharmacovigilance Specialist
Duties:
Review written Adverse Events and/or Product Quality Complaint reports submitted to the drug manufacturer. Ensure timely and accurate transcription of data into the client Quality Management System software and meet client’s and manufacturer requirements and standards. Following QC checks ensure reports are submitted to manufacturer as required.
Under the direct guidance and supervision of the Manager, Pharmacovigilance: Monitor and audit all potential sources of safety information including (but not limited to) recorded calls, claims, faxes, text messages, chat logs and other records for the presence of Adverse Events and/or Product Quality Complaints. Ensure all safety data found is captured, recorded, and reported per company SOPs.
Assist Pharmacovigilance teammates with tasks such as periodic reconciliation, records inspection, or internal audit activities.
Under the direct supervision of the Manager, assist with internal audit support, and preparation for 3rd party audits.
Skills:
1-2 years of experience in a medical, pharmacy or healthcare environment (preferably call center or claims processing)?
Quality control / Quality Assurance experience is a plus.
Medical call center or medical claims experience preferred.
High level of reading and verbal comprehension
English required, Spanish or other languages considered a plus
Highly proficient in Microsoft Office suite including Word, PowerPoint, SharePoint and Excel.?
Competency in clearly and concisely articulating medical and clinical information to manufacturer representatives
Must utilize problem-solving skills to resolve concerns independently, or escalate problems to Senior Specialists and the Manager when assistance or clarification is needed
Must be able to organize and appropriately prioritize work within multiple systems concurrently to ensure client deadlines for reporting are met
Ability to learn and successfully utilize Quality System software
Demonstrated ability to use time efficiently, transcribe text or audio information accurately, to clearly communicate ideas and concepts.?
Must be responsive, attentive, patient, respectful and professional, and exemplify a positive attitude, especially in dealings with Contact Center staff, Operations leadership, and manufacturer contacts.?"
Education:
Associate’s degree or professional diploma in a healthcare, pharmacy or medical related field, or equivalent experience
Skills: Required
Audit
Quality system
Claims
Excel
Problem-solving
Additional
Pharmacy
Pharmacovigilance
Quality assurance
Operations
Sharepoint
Medical claims
Quality control
Internal audit
Microsoft sharepoint
Transcription
Reconciliation
Microsoft powerpoint
Sops
Languages: English(Speak, Read, Write ) Spanish( Speak, Read, Write )
Minimum Degree Required: Completed High School (Diploma or GED)
-
Call Center Supervisor
2 weeks ago
Pittsburgh, United States SSi People Full timeJob Title: Call Auditing Supervisor/Pharmacovigilance Specialist Duties: Review written Adverse Events and/or Product Quality Complaint reports submitted to the drug manufacturer. Ensure timely and accurate transcription of data into the client Quality Management System software and meet client’s and manufacturer requirements and standards. Following QC...
-
Call Center Supervisor
2 weeks ago
pittsburgh, United States SSi People Full timeJob Title: Call Auditing Supervisor/Pharmacovigilance Specialist Duties: Review written Adverse Events and/or Product Quality Complaint reports submitted to the drug manufacturer. Ensure timely and accurate transcription of data into the client Quality Management System software and meet client’s and manufacturer requirements and standards. Following QC...
-
Call Center Supervisor
2 weeks ago
Pittsburgh, United States SSi People Full timeJob Title: Call Auditing Supervisor/Pharmacovigilance Specialist Duties: Review written Adverse Events and/or Product Quality Complaint reports submitted to the drug manufacturer. Ensure timely and accurate transcription of data into the client Quality Management System software and meet client’s and manufacturer requirements and standards. Following QC...
-
Call Center Representative
1 month ago
Pittsburgh, United States Squirrel Hill Health Center Full timeSquirrel Hill Health Center (SHHC), a dynamic and growing Federally Qualified Health Center, is hiring a full time Call Center Representative. The Call Center Representative will be responsibleforanswering incoming calls performing a range of duties which includes gathering required information and striving to obtain a one call resolution. This includes...
-
Call Center Representative
2 months ago
Pittsburgh, United States SPAR Full timeOverview: Call Center Representative SPAR, a global leader in consumer solutions, is hiring Call Center Representatives to join our expanding team. Youll manage high call volumes, process transactions, resolve customer issues, and maintain detailed order notes. Successful candidates will have strong communication skills and multitasking ability Join our...
-
Call Center Support
2 months ago
Pittsburgh, United States LAZ parking Full timeLAZ Parking - $20.10/hour [Call Center Representative] As a Call Center Support Associate at LAZ Parking, you'll: Answer customer inquiries and provide exceptional customer service; Handle incoming calls and assist with reservations and inquiries; Resolve customer complaints and issues in a timely and professional manner; Maintain accurate records of...
-
Guest Services Representative
4 months ago
Pittsburgh, United States Rivers Casino Full timeTitle: Guest Services Representative - Rivers Casino Call CenterJob Summary: Join our team at Rivers Casino as a Guest Services Representative in our fast-paced and dynamic call center. As a key point of contact for our guests, you will be responsible for handling incoming and outgoing calls, reservations, inquiries, and promoting our casino offerings. We...
-
Product Support Specialist
4 weeks ago
Pittsburgh, Pennsylvania, United States Five Star Call Centers Full timeJob SummaryWe are seeking a highly skilled and customer-focused Product Support Specialist to join our team at Five Star Call Centers. As a Product Support Specialist, you will be responsible for providing exceptional customer service and support to our clients, resolving technical issues, and ensuring customer satisfaction.Key ResponsibilitiesProvide timely...
-
Pittsburgh, Pennsylvania, United States Northside Christian Health Center Full timeAt Northside Christian Health Center, we are seeking a dedicated individual to support our patients in navigating the healthcare system.This volunteer opportunity involves calling patients to follow up on medical referrals and documenting the outcome of the conversation in our electronic medical record system.We encourage students and retired nurses who are...
-
Supervisor of Pharmacy Operations
2 weeks ago
Pittsburgh, United States UPMC - Pittsburgh Medical Center Full timeJob DescriptionUPMC Presbyterian is seeking a Supervisor of Pharmacy Operations for evening shift to support a dedicated hospital pharmacy team and augment our pharmacy leadership! This is a great opportunity for someone who excels at leading a team and is committed to quality, excellence, and innovative collaboration for advancing pharmacy services. The...
-
Call Center Representative
2 months ago
Pittsburgh, United States Blink Health Full timeCompany Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved...
-
Maintenance Supervisor
4 weeks ago
Pittsburgh, Pennsylvania, United States Morgan Properties Full timeJob Summary:We are seeking a highly skilled and experienced Maintenance Supervisor to join our team at Morgan Properties. As a key member of our operations team, you will be responsible for ensuring the physical aspects of our 220-unit community meet both company standards and applicable laws.Key Responsibilities:Interview, hire, and train new team...
-
Supervisor of Pharmacy Operations
3 weeks ago
Pittsburgh, United States UPMC - Pittsburgh Medical Center Full timeJob DescriptionUPMC Presbyterian is seeking a Supervisor of Pharmacy Operations for evening shift to support a dedicated hospital pharmacy team and augment our pharmacy leadership! This is a great opportunity for someone who excels at leading a team and is committed to quality, excellence, and innovative collaboration for advancing pharmacy services. The...
-
Registered Nurse
4 weeks ago
Pittsburgh, Pennsylvania, United States LIFE Pittsburgh Full timeJob SummaryThis role is responsible for the care of our Participants 24 Hours, 7 days a week. The position will work on-call and be responsible for telephonic assessment and in-person assessment as needed. It is primarily a work-from-home position working 4:30pm-8am two-three nights per week.Key ResponsibilitiesResponsible for on-call phone calls and...
-
Network Operations Center Technician
3 days ago
Pittsburgh, United States DQE Communications LLC Full timeJob Title: Network Operations Center Technician DQE Communications, headquartered in Pittsburgh, Pennsylvania, is a fiber-optic Internet and data network access provider for businesses and carriers in Pennsylvania, West Virginia, Maryland and Ohio. Established in 1997 as a division of the Duquesne Light Company, DQE started as a dark fiber infrastructure...
-
Supervisor, Laboratory
2 weeks ago
Pittsburgh, United States UPMC - Pittsburgh Medical Center Full timeJob DescriptionAre you ready to take the next step in your laboratory career? Join a dynamic, fast-paced team that makes a meaningful impact on patient care across multiple facilities! UPMC Presbyterian is seeking a dedicated and experienced Laboratory Supervisor to lead our Night Shift in the Automated Testing Lab.As a key member of the team, you will play...
-
Residential Program Supervisor
1 month ago
Pittsburgh, Pennsylvania, United States Odle Management Full timeJob SummaryOdle Management, a subsidiary of Eckerd Connects, is seeking a compassionate and dedicated individual to join our team as a Dormitory Supervisor. In this role, you will play a crucial part in mentoring, guiding, and supervising students to help them achieve their full potential.As a Dormitory Supervisor, you will report to the Shift Supervisor and...
-
Maintenance Supervisor
3 weeks ago
Pittsburgh, United States PEAK Technical Staffing Full timePosition: Maintenance Supervisor Work Schedule: Daylight & On Call am-pm On call but rare that you are needed Reports To: Plant Manager Department: Direct Maintenance Brief Description: Job Duties and Responsibilities: Responsible for all aspects of facility maintenance Job Duties and Responsibilities: Responsible for maintaining and...
-
Respite Supervisor
3 months ago
Pittsburgh, United States A Second Chance, Inc. Full timeJob Details Job Location: Pittsburgh Corporate Office - Pittsburgh, PA Position Type: Full Time Education Level: 4 Year Degree Salary Range: $53,280.00 Salary/year Job Shift: Day Job Category: Nonprofit - Social Services Respite Supervisor Respite Supervisor Education Requirements: * Bachelor's Degree in Human Services or a related field...
-
Direct Care Supervisor
1 month ago
Pittsburgh, United States Lifesteps of Western PA Full timeLifesteps is hiring a Full-Time Supervisor to oversee a Residential Home and Direct Care Staff in the Pittsburgh area in Allegheny County. Lifesteps is a non-profit human services organization which has been serving Western Pennsylvania for over 100 years by "helping individuals and families with life's changing needs". The Agency provides programs and...