Senior Quality Manager

2 days ago

san jose, United States A10 Networks, Inc Full time

Great Tech Great Team Great Culture

A10 is the leader in infrastructure security and application delivery solutions. The largest service providers, hyperscalers and enterprises leverage A10 HW and SW solutions in the data path for production traffic.


Job Responsibilities:

  • Oversee Quality and Test Engineering staff
  • Coach, develop, and guide operational organization
  • Drive efficiency and productivity within the team
  • Review and evaluate Quality and Test Engineering staff performance
  • Develop strategies, objectives, and work plans and delegate to staff
  • Responsible for determining, overseeing, and allocating budget, and personnel resources to deliver program targets
  • Support and maintain A10 Key Initiatives and Core Values
  • Responsible for Quality & Operational engineering management of Contract Manufacturers and Suppliers
  • Oversee testing and analysis required for the finished product to ensure conformance to customer specifications
  • Perform vendor qualification or re-qualification audits
  • Drive Quality initiatives and Process improvement activities
  • Continuous monitoring of key CM process performance
  • Use judgment to make decisions or solve complex tasks or problems in areas of operational engineering, manufacturing, and Quality
  • Create, Manage, and drive Quality programs – Corrective and Preventive Action CAPA, Deviations, CM Quality management, First Articles, MRB
  • Coordinate assigned Continuous Improvement initiatives, driving both cost and process improvements
  • Manage and drive cross-organizational execution of the PLM Change Management System ARENA
  • Facilitate and monitor the collection and retention of field Quality data and maintain performance metrics and goals
  • Responsible for driving customer quality key performance indicators (KPIs) in Deploy
  • Uses complex data analysis expertise to support recommendations for allocating Service Contract inventory
  • Participate in New Product Introduction activities and provide Quality Engineering input, management, and guidance
  • Manage Product Life-Cycle Requirements Checklist within the NPI Team
  • Engage and drive cross-functional teams to perform root-cause analysis, corrective action, and verification of implemented solutions' effectiveness for internal and external quality issues
  • Engage directly with customers, sales, and operations leadership to resolve customer complaints
  • Provide (MBR) monthly product Life-Cycle reliability data to Microsoft
  • RMA People Manager


Additional responsibilities outside standard Quality Management:

  • 1.5⁰C Paris Agreement Management
  • Document Control
  • Sales interface
  • Key participation in mission-critical customer assessments – unrelated to Quality and span across disciplines


Requirements:

  • 6-8 Years in Quality Management in Networking hardware
  • Bachelor’s Degree – or equivalent
  • People management experience
  • Contract Manufacturer management experience
  • Multi-Tasking and fast-moving environment acceptance
  • Presentation skills to customers and management
  • Manufacturing Engineering experience is a plus
  • Mandarin speaking candidate is a plus
  • Able to travel to internationally ~2 times a year for Contract Manufacturer audits
  • High energy and "make it happen" spirit


A10 Networks is an equal opportunity employer and a VEVRAA federal subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. A10 also complies with all applicable state and local laws governing nondiscrimination in employment.

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