Account Director, Work Dynamics

3 weeks ago

Dallas, United States JLL Full time

JLL Work Dynamics

JLL Work Dynamics partners with leading organizations across industry sectors, creating environments that achieve a more humancentric, resilient, and responsible approach to shaping a better world of work. With more than 45,000 specialists globally, the team enables clients to enhance the performance of their real estate portfolios and people to realize their ambitions for a more sustainable built environment. Through technology enabled solutions, Work Dynamics creates safe and inspiring spaces around the world for people to collaborate, innovate, and drive meaningful change anywhere that work is performed. JLL manages over 1.6 billion square feet of real estate and has averted more than 112,700 metric tons of CEO2e by advising clients on renewable energy projects. Primary service offerings include facilities management, sustainability initiatives, project & development services, transactions management, occupancy planning, and lease administration. Our vast multi-year relationships span clients across all industries including technology, industrial, financial services, public institutions, life sciences, and healthcare.

The Opportunity

The Account Director is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long-term relationship. This executive leader anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Director creates and manages high performing teams which not only deliver operational excellence but keeps employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understands the firm's strategy and goals and can translate those into the business opportunities. This role is the top leadership role on the account.

This role is based on-site at our client's offices in Dallas, TX (not a remote role).

Primary Responsibilities
Exceeding Client Expectations
Create the vision of the account plan ensuring alignment of objects and driving high quality results which helps secure a future with no-bid contract renewals

Drive account growth by articulating value proposition and ensuring expansion of services provided

Establish outstanding relationships with key stakeholders by soliciting feedback and excelling at world-class client service delivery

Building High Performance Teams
Ensure highest qualified candidate is hired for all roles on the account

Build actionable and measurable career development plans for all direct reports

Advance the firm's diversity and inclusion priorities with planful and focused talent planning

Achieving Financial Results and Contributing to Firm's Revenue Growth
Present an annual account plan which includes key objectives, client satisfaction results, summary of value-add activities, and outlines targeted expansion plans

Proactively manage to the account budget and identify opportunities to generate additional revenue on the account

Mitigate risk for the firm by ensuring A/R is maintained below 60 days payable

Attributes
Exemplary executive presence - has the gravitas and sophistication to appropriately command the room both internally as a leader and more importantly externally with clients

Strategic mindset - able to see big picture and future direction of the business, then translate into achievable new business development opportunities

Financially astute - commercial oriented, strong financial acumen

Results driven - takes corrective action quickly and decisively when performance falls short and redirection is required; highly collaborative with exceptional integrity

Obsessed with customer habits and the data derived from those behaviors; keenly aware of trends within the industry

Commercially astute: quickly recognizes the different levers to pull to drive growth and increase productivity

Transformational leadership - leads change with energy and resilience to propel the business forward; has the courage to make complex decisions and take calculated risks; adjusts style to accommodate individuals and the various phases of growth

Operational "heft" -comfort and experience with complex, large, and heavily matrixed organizations

Requirements
Seasoned leader with 10+ years of Facility Management and Commercial Real Estate executive leadership experience

Proven capabilities in developing outsourced Integrated Facility Management solutions for global, Fortune 500 companies

Extensive experience hiring, training, and retaining large teams (100+) of talent in a client service environment (preferably outsourced)

Has proactively managed a budget

Bachelor's degree with a broad range of business experience; MBA or post-graduate studies preferred

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