General Manager

1 month ago

Des Moines, United States Long John Silver's Full time
Role Overview

The Restaurant General Manager (RGM) ensures compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruitment and retention of crew members, financial accountability, and ensuring that the highest quality products and services are delivered to each customer. The Restaurant General Manager has the overall responsibility for directing the daily operations of a restaurant ensuring compliance with company standards in all areas delivering the highest quality products and services to each guest. The Restaurant General Manager is the leader of the restaurant and is responsible for successfully carrying out the policies and procedures of the company and ensuring profitability.

Service:
  • Ensures 100% satisfaction for all LJS guests
  • Solves customer concerns immediately utilizing BAM and ensures they leave happy and satisfied
People/Culture:
  • Lead team in ensuring Voice of the Customer (VOC) feedback is collected and acted upon
  • Motivates Team Members to perform at or above expected performance levels
  • Ensures staffing levels meet guest service requirements at all times
  • Treats all Team Members with respect while fostering a sense of teamwork and accountability
  • Accountable for positive engagement at every guest encounter
Product:
  • Ensures all ingredients and menu items are properly stored, handled, prepared and presented with the greatest concern for food safety, accuracy, quality, and guest satisfaction
  • Positively impacts profitability by effectively managing product projections and controlling waste
  • Provides, to every guest, a come-back quality service and taste experience
Place:
  • Maintains a clean, safe, and comfortable environment for guests and Team Members
  • Clean as you go mentality Ensure the restaurants interior and exterior, including furnishings and equipment, are clean and in excellent working condition at all times
  • Provides an environment that encourages guests to return
Leadership:
  • Recruit, hire, develop, and motivate Team Members
  • Provides encouragement to Team Members, including communicating team goals and identifying areas for new training or skill checks
  • Answers Team Member questions, helps with Team Member problems, and oversees Team Member work for quality and guideline compliance
  • Communicates deadlines and sales goals to Team Members
  • Develops strategies to promote team member adherence to company regulations and performance goals
  • Forecast sales, create work schedules, order and track inventory, and complete required performance reports
  • Ensure cash control, security, safety and food quality standards are consistently met
  • Maintain a local marketing program that focuses on sales growth
*Performs other duties as assigned by restaurant management

Core Competencies:

Service Orientation The ability to demonstrate concern for satisfying ones external and/or internal guests

Interpersonal Awareness - The ability to notice, interpret, and anticipate others concerns and feelings, and to communicate this awareness empathetically to others

Self-Managing Performance - The ability to take responsibility for ones own performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly

Initiative - Identifying what needs to be done and doing it before being asked or before the situation requires

Results Orientation - The ability to focus on the desired result of ones own work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them

Active Learner - Understanding the implications of new information for both current and future problem-solving and decision-making and actively strives to build knowledge and skills

Team Leadership - The ability to demonstrate interest, skill, and success in getting others to learn to work together

Role Requirements:
  • Must be 18 years of age or older
  • High School Diploma or Equivalent
  • Minimum of 6 months experience performing as an Assistant Manager or 1 year of restaurant management experience in similar environment
  • Passed Restaurant General Manager Readiness Checklist
  • Must have a reliable transportation and Driver's License required
  • Ability to work nights and weekends
  • Take absolute pride in everything you do
  • Value customer service and hold the ability to positively impact guests' experience
  • Work well in a fast-paced environment
  • Practice high quality food and cleanliness standards
  • Bring an upbeat energy and positive attitude to the team
  • Has a commitment to timeliness and a sense of urgency
  • Ability to read and interpret a variety of instructions furnished in written, oral, diagram and schedule form
  • Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals computing rate, ration and percent
  • Ability to solve practical problems and deal with a variety of variables in situations where minimal standardization exists
Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential requirements of the role. While performing the duties of this role, the employee is regularly required to:
  • Work for several hours in a standing position
  • Talk and hear; Communicate with Team members and guests
  • Handle, feel and reach with arms and hands
  • Sit, climb, and balance
  • Stoop, kneel, crouch, and crawl
  • Lift and move up to 50 pounds
Working Conditions:
  • The work environment characteristics describe here are representative of those an employee could encounter will performing the duties and responsibilities of this role.
  • Exposure to cooking fumes
  • Moderate noise level
  • Exposure to heat and hot cooking equipment

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

  • General Manager

    4 weeks ago

    Des Moines, Iowa, United States J. F. Ahern Full time

    General Manager Opportunity at Ahern Fire ProtectionAhern Fire Protection, a leading specialty contractor in the United States, is seeking a seasoned General Manager to lead our Des Moines, IA office. This is an exciting opportunity to drive business growth, profitability, and employee success in a well-established and reputable company.About the Role:The...

  • General Manager

    2 months ago

    Des Moines, United States Ahern Full time

    Looking to join one of the best mechanical and fire protection contractors in the United States? Join our team! Ahern has an exciting opportunity for a General Manager (Des Moines District) located in Des Moines, IA. We consistently rank as one of the top specialty contractors in Wisconsin, are in the top 15% of specialty contractors across the US and have...

  • General Manager

    1 month ago

    Des Moines, United States Aparium Hotel Group Full time

    Position: General Manager Location: Des Moines, IA Job Id: 311 # of Openings: 0 GENERAL MANAGER Reports to: Area Director of Operations. Position is exempt WHO WE ARE Hotels done differently. Aparium has just been named to...

  • General Manager

    1 month ago

    Des Moines, United States Aparium Hotel Group Full time

    Position: General Manager Location: Des Moines, IA Job Id: 311 # of Openings: 0 GENERAL MANAGER Reports to: Area Director of Operations. Position is exempt WHO WE ARE Hotels done differently. Aparium has just been named to...

  • General Manager

    4 weeks ago

    Des Moines, Iowa, United States J. F. Ahern Full time

    About the RoleAhern, a leading specialty contractor in the United States, is seeking a highly skilled General Manager to lead our Des Moines, IA office. This division specializes in fire protection and is responsible for delivering exceptional results to our customers.Key ResponsibilitiesLeverage your strong leadership skills to drive overall success of our...

  • General Manager

    3 weeks ago

    Des Moines, Iowa, United States Patterson Full time

    General Manager Job DescriptionPatterson is a partner that cares about your success, offering a people-first culture that values diversity and inclusivity. As a General Manager, you will lead the sales and internal operations of the branch, directing the sales team and partnering with the Operations Manager to develop strategies for growth and...

  • General Manager

    3 weeks ago

    Des Moines, United States Patterson Full time

    Patterson isn't just a place to work, it's a partner that cares about your success.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to...

  • General Manager

    3 weeks ago

    Des Moines, United States Patterson Company LLC Full time

    Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to...

  • General Manager

    4 weeks ago

    Des Moines, United States Patterson Full time

    Patterson isn't just a place to work, it's a partner that cares about your success.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to...

  • General Manager

    4 weeks ago

    Des Moines, United States Patterson Full time

    Patterson isn't just a place to work, it's a partner that cares about your success.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to...

  • General Manager

    6 days ago

    Des Moines, United States Patterson Full time

    Patterson isn't just a place to work, it's a partner that cares about your success.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to...

  • General Manager

    1 week ago

    Des Moines, United States Patterson Full time

    Patterson isn't just a place to work, it's a partner that cares about your success.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to...

  • General Manager

    4 weeks ago

    Des Moines, Iowa, United States Aparium Hotel Group Full time

    About the RoleWe are seeking a highly skilled and experienced General Manager to lead our hotel team in Des Moines, IA. As a key member of our management team, you will be responsible for driving the operating strategy for the hotel, ensuring alignment with our company pillars of translocal hospitality, intuitive service, and collaborative culture.Key...

  • Assistant General Manager

    4 weeks ago

    Des Moines, Iowa, United States Crescent Services Full time

    Assistant General Manager Job DescriptionCrescent Services is seeking an experienced Assistant General Manager to lead our team of hospitality professionals at The Element Hotel-West Des Moines.Key Responsibilities:Support all aspects of hotel operations, including guest and employee satisfaction, human resources, financial performance, sales, and revenue...

  • General Manager

    1 week ago

    Des Moines, United States Primoris Full time

    ***MUST HAVE EXPERIENCE IN THE UTILITIES INDUSTRY***It’s an exciting time to join Q3 Contracting! We are growing and need to add talent. Q3 Contracting’s goal is to exceed customer expectation with superior service, workmanship and innovative problem solving. If you fit our culture and are looking for a new position, with opportunities to advance and...

  • Customer Success Manager

    3 weeks ago

    Des Moines, Iowa, United States General Motors Full time

    Job DescriptionRemote Opportunity:This role allows for remote work, with occasional visits to customer accounts in the Southeast, North Central, and South-Central regions.About the Role:As an EV Customer Success Manager at General Motors, you will be responsible for guiding customers through the seamless integration and adoption of our comprehensive...

  • Assistant General Manager

    4 weeks ago

    Des Moines, Iowa, United States American Campus Communities Full time

    Assistant General Manager OpportunityWe are seeking a highly skilled and motivated Assistant General Manager to join our team at American Campus Communities. As a key member of our operations team, you will play a critical role in ensuring the smooth day-to-day management of our student housing properties.Key Responsibilities:Assist in the administrative and...

  • Assistant General Manager

    2 weeks ago

    Des Moines, Iowa, United States AEG Full time

    Job Title: Assistant General ManagerWe are seeking a highly skilled and experienced Assistant General Manager to join our team at AEG. As a key member of our management team, you will play a crucial role in the efficient and profitable operation of our venue.Key Responsibilities:Assist the District General Manager in overseeing all aspects of venue...

  • Assistant General Manager

    4 weeks ago

    Des Moines, United States Kansas Action for Children Full time

    at Sonic Drive-In in Richmond, Missouri, United States Job Description The Job: As a SONIC Drive-In Assistant General Manager, you are responsible for overseeing and managing the daily operations of the Drive-In in conjunction with the General Manager to provide quality food in a clean, safe, and efficient manner so that guests will have an enjoyable...

  • Assistant General Manager

    3 weeks ago

    Des Moines, Iowa, United States Management & Consulting, Inc. Full time

    Hotel Management & Consulting, Inc.We are seeking an experienced Assistant General Manager to join our team at Woodspring Suites in Liberty, MO.About the RoleThis is a dynamic opportunity for a motivated and results-driven individual to partner with the General Manager in achieving exceptional team performance and exceeding revenue expectations.Key...