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Desktop Support Specialist

2 months ago

Pecos, United States HCLTech Full time

Responsibilities for this position may include but are not limited to:

Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, and Video Conferencing systems.
Responsible for daily support to field locations in the surrounding area; requiring extensive travel and some overnight stays
Ensures consistent processes, procedures and technologies are utilized across Client enterprise environment.
Understand and follow direction provided by the team leads and managers of different Client products and towers.
Document recurring issues in the Client Knowledge Base
Document in detail case status and tasks / work completed with end users in the Client ITSM system

Responsible for racking and stacking of physical devices
Installing new ethernet cabling (Mass cabling requirements to be handled through a vendor)
Basic Networking troubleshooting skills

Perform MACD (move, add, change, delete) activities for end user LAN and voice devices
Connect to device console and sharing screen through Microsoft teams/Webex
Follow the Client critical incident process
Follow Client required safety protocols and complete regular trainings on safety and compliance

Required Qualifications:

Demonstrated background in one or more IT field technologies: Candidate should have 5 years combined experience and be proficient in supporting the following technologies:
Mobile Device Management and Mobile Web Apps, iOS, etc.
Active Directory Administration
Windows 10 Operating System advanced troubleshooting; proficient using Windows registry
Microsoft Office 365 support and advanced troubleshooting.
Hardware troubleshooting with the ability to pinpoint hardware vs. software issue
General knowledge/troubleshooting for Macs
General knowledge/troubleshooting for Networking
General knowledge of Microsoft Intune
Printers
Video Conferencing system support
Understand and troubleshoot Azure MFA
Desktop imaging
Strong customer service skills