Field Service Support Technician

3 weeks ago

Pecos, United States Pyramid Consulting, Inc Full time

Immediate need for a talented Field Service Support Technician. This is a 12+ months contract opportunity with long-term potential and is located in Pecos, TX (Onsite). Please review the job description below and contact me ASAP if you are interested.


Job ID: 24-47511


Pay Range: $18 - $20/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).


Key Responsibilities:


  • Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, and Video Conferencing systems.
  • Responsible for daily support to field locations in the surrounding area; requiring extensive travel and some overnight stays
  • Ensures consistent processes, procedures and technologies are utilized across enterprise environment.
  • Understand and follow direction provided by the team leads and managers of different products and towers.
  • Document recurring issues in the Knowledge Base
  • Document in detail case status and tasks / work completed with end users in the ITSM system
  • Responsible for racking and stacking of physical devices
  • Installing new ethernet cabling (Mass cabling requirements to be handled through a vendor)
  • Basic Networking troubleshooting skills
  • Perform MACD (move, add, change, delete) activities for end user LAN and voice devices
  • Connect to device console and sharing screen through Microsoft teams/Webex
  • Follow the critical incident process
  • Follow required safety protocols and complete regular trainings on safety and compliance


Key Requirements and Technology Experience:


  • Key Skills; Windows, Mac, Troubleshooting.
  • Demonstrated background in one or more IT field technologies: Candidate should have 5 years combined experience and be proficient in supporting the following technologies:
  • Mobile Device Management and Mobile Web Apps, iOS, etc.
  • Active Directory Administration
  • Windows 10 Operating System advanced troubleshooting; proficient using Windows registry
  • Microsoft Office 365 support and advanced troubleshooting.
  • Hardware troubleshooting with the ability to pinpoint hardware vs. software issue
  • General knowledge/troubleshooting for Macs
  • General knowledge/troubleshooting for Networking
  • General knowledge of Microsoft Intune
  • Printers
  • Video Conferencing system support
  • Understand and troubleshoot Azure MFA
  • Desktop imaging
  • Strong customer service skills.


Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.


Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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