Desktop Support Technician

4 weeks ago


tampa, United States Insight Global Full time

Insight Global is looking to hire a PC Repair Technician in the Tampa, FL Below is more information of what we are looking for in candidates and what the responsibilities of the role are:


Schedule: Monday-Friday (9:00am to 6:00pm)


Desired Skills & Experience:

  • Experience repairing and decommissioning PCs and laptops - able to replace batteries, screens, and work on RAM issues.
  • Experience imaging computers
  • Experience supporting Dell, Lenovo and HP devices
  • Experience utilizing a ticketing system
  • In process or has A+ Certificate


Plusses:

  • Lenovo, Dell, or HP Certifications
  • SCCM/Intune experience
  • ServiceNow experience
  • Bachelor's degree in related field


Day-to-Day:

Insight Global is seeking a skilled PC Repair Technician to join their team in Tampa, FL that will support their computer depot. In this role, you will provide essential support to internal employees via Service Now, addressing and resolving hardware-related issues. With the company managing 18,000 computers nationwide, your monthly tasks will involve handling 150-200 laptops and desktops. We are looking for a candidate with a proven track record in troubleshooting, triaging, imaging, and decommissioning devices – specifically with Lenovo, HP or Dell. Proficiency in software troubleshooting is also highly valued. Additionally, you will assist with the packing and shipment of these devices once they are fully decommissioned. The ideal candidate will possess a proactive attitude, strong customer service skills, and excellent communication and documentation abilities, which are critical for success in this role.


***Compensation: $20-23/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.



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