Technical Account Manager

2 weeks ago

Stamford, United States MarkJames Search Full time

Are you ready to join one of the fastest-growing IT solutions consulting firms in the Northeast? Our client thrives on collaboration and the growth of the employees and company. We are currently looking for a Technical Account Manager who is highly motivated, goal-oriented, and adapt to managing dynamic and demanding client needs.

What You'll Do:

  • Communicate with customers to evaluate their satisfaction and proactively identify any possible upcoming needs, that may be able to leverage additional solution offerings
  • Document all client interaction in respective tools
  • Communicate directly with client technical teams to understand business requirements, short- and long-term goals in order to provide technical recommendations and guidance as needed
  • Develop success plans that help customers meet their financial and technology targets. Assist customers in working those plans through to completion
  • Billing approval of assigned clients contracts on a monthly and or as needed basis
  • Tracking trends in contracts to ensure proper allocation of users, licensing and QTYS are accounted for
  • Main point of contact for any client billing or service dispute
  • Approval of all client tickets for billing purposes
  • Leverage customer relationships for prospect and industry references
  • Leverage knowledge of customers' environments to assist support engineers and service teams in better serving your customers to ensure the highest level of service delivery for each assigned account
  • Schedule Quarterly Business Reviews (QBR) with strategic partners and customers to proactively manage the service experience and mitigate churn
  • Champion and advocate for customer at all times
  • Serve as the customer main point of contact
  • Develop and nurture relationships at multiple client organizational levels, including C-Level
  • Ensure the client is always educated on the types of services they are being provided
  • Identify and pursue opportunities to expand services within existing accounts
  • Provide detailed reviews of service disruption events
  • Maintain current account information
  • Assist technical teams with new customer on-boarding process
  • Responsible for Contract renewals and negotiations

Metrics

  • Perform two unique client touches per client per month
  • Conduct Monthly Business Review Meetings
  • Conduct Quarterly Technology Review Meetings
  • Conduct Annual or Bi-Annual Strategic Steering Planning and Technology Budget Meetings
  • One client touch per week during the first 90 days of the contract

Ideal Candidate:

Education & Experience:

  • Minimum of an associate degree or equivalent experience or technical certifications
  • 4+ years of proven Service Desk experience
  • Experience working for a Managed Service Provider (MSP) or in a multi-client consulting environment
  • Experience with resource allocation by assigning, scheduling, or dispatching resources
  • Working in a Service Desk environment with ConnectWise, LabTech, ITGlue etc.
  • Experience working in a team-oriented, collaborative environment
  • Excellent written, verbal and presentation communication skills

Skills:

  • Client Relationship Management:
  • Communicate consistently, effectively and efficiently with your assigned customers
  • Build and maintain long-lasting trusted relationships
  • Understand the clients line of business and how technology adds value
  • Sales:
  • Good understanding of the sales cycle
  • Negotiation experience
  • Presentation Skills
  • Proficient using CRM for pipeline management
  • Technical familiarity with:
  • Office 365 products
  • Windows Workstation and Server operating systems
  • VMware and Hyper-V, Microsoft Remote Desktop
  • Basic networking concepts
  • Fortinet firewalls
  • PowerShell and task scripting
  • IP Phone platforms (Avaya, Allworx)
  • Basic MacOS

Attributes:

  • Positive attitude
  • Coachable
  • Problem-Solver
  • Insightful
  • Customer-Service Focused
  • Capable of handling multiple priorities in a high-paced environment.

  • Technical Account Manager

    1 month ago

    Stamford, United States MarkJames Search Full time

    Are you ready to join one of the fastest-growing IT solutions consulting firms in the Northeast? Our client thrives on collaboration and the growth of the employees and company. We are currently looking for a Technical Account Manager who is highly motivated, goal-oriented, and adapt to managing dynamic and demanding client needs.What You’ll Do:Communicate...

  • Technical Account Manager

    2 weeks ago

    Stamford, United States MarkJames Search Full time

    Are you ready to join one of the fastest-growing IT solutions consulting firms in the Northeast? Our client thrives on collaboration and the growth of the employees and company. We are currently looking for a Technical Account Manager who is highly motivated, goal-oriented, and adapt to managing dynamic and demanding client needs.What You'll Do:Communicate...

  • Technical Accounting Policy Lead

    3 weeks ago

    Stamford, Connecticut, United States Elite Placement Group Full time

    At Elite Placement Group, we are seeking a highly skilled Technical Accounting Policy Lead to join our team.The role will involve providing technical accounting guidance to support front-end business development activities, financing and related transactions, acquisitions, dispositions, and deal structuring.As a Technical Accounting Policy Lead, you will be...

  • Head of Reporting and Technical Accounting

    3 days ago

    Stamford, United States Gerald Group Full time

    Who We Are: Gerald Group is a leading private global metals trading company founded in 1962. Its business consists of the physical sale, development, trade and structured financing of commodities and commodity linked assets. Gerald is a diversified metals trader, across precious and non-precious metals and operates on a global basis and with mining and...

  • Head of Reporting and Technical Accounting

    2 months ago

    Stamford, United States Gerald Group Full time

    Who We Are: Gerald Group is a leading private global metals trading company founded in 1962. Its business consists of the physical sale, development, trade and structured financing of commodities and commodity linked assets. Gerald is a diversified metals trader, across precious and non-precious metals and operates on a global basis and with mining and...

  • Treasury Associate

    2 months ago

    Stamford, United States Asset Manager Full time

    Job Title: Treasury Associate(In-Office 5 Days/Week)Job Type: Full-TimeOverview:Working with a growing asset manager focused on credit investments, with close to $10B in AUM. Due to rapid expansion, firm is seeking a Treasury Associate to support the treasury function.Key Responsibilities:Assist in onboarding the treasury system to centralize...

  • Fund Accounting Manager

    2 weeks ago

    Stamford, United States Taurus Search Full time

    My client, an up and coming firm specializing in Private Equity and Venture Capital funds, located in South Connecticut, is looking to grow their team and bring in a couple of new Fund Accounting Managers to service their ever increasing clientele.Prior experience in dealing with medium to large size Private Equity clients is required. As well as in-depth...

  • Financial Reporting and Accounting Manager

    4 weeks ago

    Stamford, Connecticut, United States ITT INDUSTRIES HOLDINGS INC Full time

    Job SummaryThe Financial Reporting and Accounting Manager will support the preparation of our SEC filings, including the 10-Qs and 10-K, and coordination with our legal team with respect to the Proxy Statement and miscellaneous filings.This position will also provide support in various technical accounting areas.The successful candidate will report to the...

  • Financial Reporting and Accounting Manager

    1 month ago

    Stamford, Connecticut, United States ITT INDUSTRIES HOLDINGS INC Full time

    Job Title: Financial Reporting and Accounting ManagerITT Industries Holdings Inc. is seeking a highly skilled Financial Reporting and Accounting Manager to join our team. As a key member of our finance department, you will be responsible for supporting the preparation of our SEC filings, including the 10-Qs and 10-K, and coordinating with our legal team...

  • Financial Reporting and Accounting Manager

    4 weeks ago

    Stamford, Connecticut, United States ITT Full time

    About ITTITT is a leading industrial manufacturer of critical, engineered components that serve fast-growing end markets in transportation, flow, energy, aerospace, and defense. The company's differentiation is sustained through a combination of execution, the quality of its leadership, and its DNA as an engineering leader. ITT has a clear purpose as an...

  • Technical Project Manager

    1 month ago

    Stamford, Connecticut, United States Motorola Solutions Full time

    Job Title: Technical Project ManagerAt Motorola Solutions, we're driven by a shared purpose - to help people be their best in the moments that matter. As a Technical Project Manager, you'll play a critical role in delivering high-quality projects that meet our customers' needs.Job Summary:We're seeking an experienced Technical Project Manager to lead our...

  • Account Manager

    4 weeks ago

    Stamford, Connecticut, United States AWP Safety Full time

    Job SummaryWe are seeking a highly motivated and results-driven Account Manager to join our team at AWP Safety. As an Account Manager, you will be responsible for securing profitable business for our branches and the company by selling our portfolio of services, rentals, and products to potential and existing customers.You will develop and maintain effective...

  • Senior Accounting Manager

    4 weeks ago

    Stamford, Connecticut, United States SpringWorks Therapeutics Full time

    About SpringWorks Therapeutics: SpringWorks Therapeutics is a commercial-stage biopharmaceutical company that applies a precision medicine approach to developing and delivering life-changing medicines for people with severe rare diseases and cancer. The company has a diversified targeted oncology pipeline spanning solid tumors and hematological cancers,...

  • Account Manager

    4 months ago

    Stamford, United States Cott Systems Full time

    We are looking for an ambitious hunter sales executive who lives in the Connecticut/Vermont area to transform an established market through the introduction of innovative technology to a well-defined target customer. The ideal candidate will have a winning mindset and a hunter mentality who knows how to separate themselves, their company, and their...

  • Senior Accounting Manager

    4 weeks ago

    Stamford, Connecticut, United States SpringWorks Therapeutics Full time

    About SpringWorks Therapeutics:SpringWorks Therapeutics is a commercial-stage biopharmaceutical company dedicated to developing and delivering life-changing medicines for people with severe rare diseases and cancer. Our precision medicine approach enables us to rapidly advance our lead product candidates into late-stage trials and collaborate with innovators...

  • Senior Accounting Manager

    4 weeks ago

    Stamford, Connecticut, United States SpringWorks Therapeutics Full time

    About SpringWorks Therapeutics:SpringWorks Therapeutics is a commercial-stage biopharmaceutical company that applies a precision medicine approach to developing and delivering life-changing medicines for people with severe rare diseases and cancer.The company has a diversified targeted oncology pipeline spanning solid tumors and hematological cancers,...

  • Account Manager

    1 month ago

    Stamford, Connecticut, United States The Rockridge Group Full time

    Job OverviewThe Rockridge Group is seeking a highly motivated and results-driven Account Executive to join our team. As a key member of our sales team, you will be responsible for managing a local sales account list, building relationships with prospective customers, and driving sales growth.Key ResponsibilitiesProactively manage a sales pipeline,...

  • Trading Assistant

    3 weeks ago

    Stamford, United States Multi Billion $ Asset Manager Full time

    A leading multi-billion-dollar asset manager with a strong culture and exceptional internal growth opportunities is seeking a Trading Assistant.*The ideal candidate will have 1-3 years of experience with basic understanding of loans, bonds, equities, etc. Office Policy: 5 days in officeA unique opportunity to work closely with the Portfolio Manager and...

  • Technical Product Manager

    4 weeks ago

    Stamford, Connecticut, United States XO Health Inc. Full time

    XO Health is a pioneer in healthcare innovation, and we're seeking a Technical Product Manager to join our team. As a key member of our product development team, you will be responsible for designing and delivering innovative healthcare solutions that transform the industry.About the Role:The Technical Product Manager will work closely with cross-functional...

  • Technical Architect

    2 weeks ago

    Stamford, United States XL CATLIN Full time

    Job Description - Technical Architect (25AAOT11D20241008)Technical ArchitectHartford, CT | Stamford, CT | USAWe invent the new to help the world move forward. Combining powerful analytics and deeper insights with bigger ideas and innovative solutions, we free up our clients’ potential, thereby fulfilling our own. Take it seriously. Make it fun. Know it...