Product Support Specialist I

4 weeks ago

Hacienda Heights, United States Mitutoyo America Full time
Position Summary

Perform functions to provide technical support for company products and software to end users, distributors, and regional sales and support staff.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.

What You'll Do:

1.Provide technical support, such as product capabilities and specifications, to customers, distributors and sales support staff.

2.Assist customers, distributors and sales support staff with product applications, troubleshooting, and specific product recommendations.

3.Review new products, product specifications, engineering, and product changes from Japan to determine correctness of the changes and to keep abreast of new products.

4.Communicate with other MAC departments to stay abreast of new products and latest advancement of products.

5.Review product catalogs and bulletins for accuracy of performance specifications.

6.Represent MAC at show exhibitions as required by management

7.Maintain reference libraries of product manuals. When requested assist customers and MAC staff with obtaining copies of the reference materials.

8.Document and report monthly support activities.

9.Attend sales training meetings and product knowledge sessions as required.

10.Compile Knowledgebase articles and other documentation as required.

11.Generate sales leads and submit to appropriate sales region/department for follow-up.

12.Demonstrate technical proficiency in Small Tools and SPC product groups.

Skills You'll Need:

1.Communication, Oral and Written

2.Customer Focused/Interpersonal

3.Quality and Quantity of Work

4.Problem Solving

5.Job Knowledge

Why choose Mitutoyo?
Mitutoyo America Corporation is a leader in the field of precision measuring tools and instruments. We serve an important role in providing state-of-the-art measurement products to manufacturing companies throughout North America. We are the only full-line provider of Metrology solutions in North America that can satisfy every measurement challenge faced by our customers. Our benefits include:

  • Competitive Salary package - $70K - $75K
  • Minimum 17 days PTO plus at least 10 paid holidays per year
  • Shut down period at the end of the year
  • Medical, Dental, Vision & Life Insurance
  • STD, LTD, Employee Assistance Program
  • 401(k) Plan plus company match
  • Tuition Reimbursement
  • Service Recognition
  • Company Vacation House in Florida


Supervisory Responsibilities: There are no supervisory responsibilities for this position.

Work Environment:Office Environment.

Physical Demands: The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

Position Type and Expected Hours of Work: This is a full-time position.

Monday - Friday 8.5 hour shift between the hours of 7:30AM - 7:00PM CST with a one hour lunch period.

Travel: Travel as needed to support Field Service and Sales.

Required Education and Experience:Two-year degree or educational equivalent; Two years' experience in a technical customer support role.

Additional Qualifications:Strong mechanical and math aptitude

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.Duties, responsibilities, and activities may change at any time with or without notice.

Reports to:Customer & Software Support Manager

Equal Opportunity Employer: Disability & Veteran

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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