Float Customer Service Representative
2 months ago
Job Title: Float Customer Service Representative
Reports to: AVP, Branch Manager
Time Effective Date: 10/2024
Department: Deposits
FLSA Status: Non-Exempt, Full-Time
Location: Between Darlington and Gratiot locations
Job Summary:
This position is responsible for performing various paying and receiving functions within the Bank and for servicing all deposit customers with attention being paid to the accuracy and details of the job. The individual will be accountable for their assigned cash drawer and for protecting the Bank against loss. In addition, CSRs will provide general administrative support to team members such as routine filing, maintaining branch supplies, and ensuring customer information is up to date on the Bank's core system.
Float CSR will be expected to work between two or more work locations. (Between Darlington and Gratiot locations). This role will assist with coverage across locations to ensure we can provide the expected customer experience. CSRs must have a solid understanding of the Bank's core system which includes, but is not limited to, UFS Navigator and Integrated Teller System.
Supervisory Responsibilities: None Duties/Responsibilities:
1. Maintain a teller cash drawer. Handle daily teller transactions and scanning through the UFS Navigator and Integrated Teller System.
2. Process checking and savings deposits, withdrawals, cash checks, loan payments, and bonds.
3. Identify customers, verify signatures, and follow proper check cashing procedures as established by the Bank.
4. Prepares necessary disclosures in accordance with the regulatory requirements, including content and timing.
5. Helps promote a culture of regulatory compliance and safe and sound financial practices.
6. Knows and strictly follows all security, compliance, regulatory, and internal control procedures, policies, and laws.
7. Be aware of and support the Bank's efforts in meeting the Community Reinvestment Act (CRA).
8. Process night deposit bags and bank-by-mail deposits under dual control.
9. Meet all educational criteria for the Bank Secrecy Act (BSA) regarding cash deposits or withdrawals in excess of $10,000.00.
10. Assist in opening and closing the branch and vault daily; assist in balancing vault currency and coin; balance and maintain currency in ATM.
11. Responsible for answering the telephone during designated working hours.
12. Provide general administrative support work such as routine filing of documents and/or correspondence, maintaining branch supplies, and ensuring customer information is up to date on the Bank's core system, and other duties as assigned.
13. When an opportunity arises sell Bank products and services by clarifying customer's needs, validating services being delivered, presenting features and benefits, and closing by asking for the business and referring to the appropriate team member to complete the transaction.
14. Ensure all work is completed for the Bank both in the deposit area, and other areas of the Bank, will follow established policies and operating procedures, which are consistent with the Bank's overall policies and operating objectives.
15. Treat all customer inquiries, questions and complaints with respect and follow through. Maintain the Bank's goal to be accessible to the customer and always provide premium service.
16. Ensure all team members are cross trained where assigned and acts as back-up for all team members' duties, when needed.
17. Be a team player. Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, co-workers, and managers.
18. Maintain a high level of ethical behavior within the banking profession.
19. Accurately balance ATM, Vault & bank.
Required Skills/Abilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
1. Preference is given to those with prior office work experience and prior cash handling experience.
2. Ability to apply common sense understanding to carry out instructions furnished in written or oral form and the ability to deal with problems involving several concrete variables in standardized situations.
3. Must be able to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Also, complete rates, ratios, and percentages, and create and interpret statistical information and graphs.
4. Proficient with a 10 Key Calculator, Keyboarding, Knowledge of Personal Computer, and cash handling.
5. Demonstrated effective communication skills, cross-selling abilities and cheerful demeanor.
Education and Experience:
High school diploma/GED or 3 years of related experience or training preferred.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of those jobs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand for prolonged periods of the workday; use their hands and fingers; reach with hands and arms; talk plainly and hear accurately. The employee frequently is required to walk. The employee is occasionally required to stand; reach with hands and arms; climb and balance; and stoop, kneel and crouch. The employee must regularly lift and/or move up to ten pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and the ability to adjust focus.
Travel Requirements:
Travel to other locations or areas may be required at times. BNG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
-
Float Customer Service Representative
2 months ago
Darlington, United States The Bank of New Glarus Full timeJob Title: Float Customer Service Representative Reports to: AVP, Branch Manager Time Effective Date: 10/2024 Department: Deposits FLSA Status: Non-Exempt, Full-Time Location: Between Darlington and Gratiot locations Job Summary: This position is responsible for performing various paying and receiving functions within the Bank and for servicing all deposit...
-
Customer Service Representative
1 week ago
Darlington, United States Manpower Inc Full timeOur client, a leader in the utility services industry, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the customer support team, ensuring that customers receive exceptional service and assistance. The ideal candidate will have strong communication skills, excellent problem-solving...
-
Customer Service Representative
1 week ago
Darlington, United States ManpowerGroup Full timeOur client, a leader in the utility services industry, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the customer support team, ensuring that customers receive exceptional service and assistance. The ideal candidate will have strong communication skills, excellent problem-solving...
-
Customer Service Representative
6 days ago
Darlington, South Carolina, United States Circle K Full time**About Circle K**Circle K is a leading convenience store chain offering a wide range of products and services to our customers. We are seeking a skilled Cashier/ Customer Service Representative to join our team.The successful candidate will be responsible for:Ringing up sales on the cash register accurately and efficiently;Providing exceptional customer...
-
Customer Service
1 week ago
Darlington, United States Circle K Full timeCircle K - 1001 S Governor Williams Hwy [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and...
-
Darlington, Wisconsin, United States The Bank of New Glarus Full timeJob OverviewThe Bank of New Glarus is seeking a highly skilled Customer Service Representative to join our team. This role will provide exceptional customer service, handle cash transactions, and support the overall success of our bank.About the RoleThis position requires excellent communication skills, attention to detail, and the ability to work in a...
-
Customer Service Representative
7 days ago
Darlington, South Carolina, United States GPM Investments Full timeGPM Investments Retail Job OpportunityAs a Sales Associate at GPM Investments, you will be responsible for providing excellent customer service and supporting the overall success of our retail team. Key responsibilities include greeting customers, handling sales transactions, and assisting with daily operations.Key Responsibilities:Engage with customers and...
-
Darlington, Wisconsin, United States The Bank of New Glarus Full timeJob Title: Customer Service Representative with Cash Handling ExpertiseThis role is responsible for performing various transactions and servicing all deposit customers with attention to accuracy and details within a bank setting.Key Responsibilities:Maintain a teller cash drawer, handle daily transactions, and process through the UFS Navigator and Integrated...
-
Customer Service Representative
2 weeks ago
Darlington, South Carolina, United States Wal-Mart Stores , Inc. Full timeAbout the Role: We are seeking a skilled Retail Sales Associate to join our team. As a sales associate, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key Responsibilities: Our ideal candidate will have strong communication skills, a positive attitude, and...
-
Customer Service Representative
6 days ago
Darlington, South Carolina, United States IGA Southeast Full timeAbout IGA SoutheastWe are a family-owned and growing company offering weekly pay, flexible schedules, and excellent benefits. Our goal is to create a positive experience for our guests.
-
Customer Service Supervisor
3 weeks ago
Darlington, South Carolina, United States Food Lion Full timeAbout the JobWe are seeking a dedicated and customer-focused PT Customer Service Manager to join our team at Food Lion. As a key member of our front-end team, you will be responsible for delivering exceptional customer service and ensuring a smooth shopping experience for our customers.Responsibilities:Provide top-notch customer service by greeting...
-
PT Customer Service Director
6 days ago
Darlington, South Carolina, United States Food Lion Full timeJob DescriptionTo provide exceptional customer service and support to customers in a fast-paced retail environment. As a PT Customer Service Leader, you will be responsible for maintaining high standards of customer service, ensuring accurate and efficient transactions, and contributing to the success of our team.Key Responsibilities:Maintain a positive and...
-
PT Customer Service Leader
2 months ago
Darlington, United States Food Lion Full timeCategory/Area of Expertise: Retail Operations Job Requisition: 401144_external_USA-SC-Darlington Address: USA-SC-Darlington-110 Express Lane Store Code: Store 01428 Front End (7223772) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...
-
Utility Services Support Expert
6 hours ago
Darlington, United States ManpowerGroup Full timeJob Overview: We are seeking an experienced Customer Service Representative to join our team in Darlington, SC. As a Customer Service Representative, you will be responsible for providing exceptional service and assistance to customers.Key Responsibilities:Respond to customer inquiries via phone, email, and in-person.Resolve customer complaints and concerns...
-
Retail Banking Associate
3 weeks ago
Darlington, Missouri, United States First Citizens Bank Full timeAbout UsFirst Citizens Bank is a leading financial institution dedicated to providing exceptional customer service and supporting the growth of our communities.Job SummaryWe are seeking a highly motivated Retail Banking Associate - Customer Service Specialist to join our team. As a key member of our branch team, you will be responsible for providing...
-
Product Sales Representative
3 weeks ago
Darlington, South Carolina, United States Coca-Cola Consolidated, Inc. Full timeAs a Product Sales Representative at Coca-Cola Consolidated, Inc., you will have the opportunity to build lasting relationships with our retailers and showcase your merchandising skills. This role is perfect for individuals who are eager to work in a fast-paced environment and are comfortable managing their own accounts.About the RoleThis position involves...
-
darlington, United States United Parcel Service Full timeSHIFT YOUR FUTURE Seasonal Driver HelperSHIFT YOUR TEAMWho exactly are UPS Seasonal Driver Helpers?As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making deliveries,...
-
darlington, United States United Parcel Service Full timeSHIFT YOUR FUTURE Seasonal Driver HelperSHIFT YOUR TEAMWho exactly are UPS Seasonal Driver Helpers?As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making deliveries,...
-
darlington, United States United Parcel Service Full timeSHIFT YOUR FUTURE Seasonal Support DriverSHIFT YOUR TEAMWho exactly are UPS Seasonal Support Drivers?As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being...
-
United Parcel Service | Delivery Driver
4 weeks ago
darlington, United States United Parcel Service Full timeSHIFT YOUR FUTURE Seasonal Support DriverSHIFT YOUR TEAMWho exactly are UPS Seasonal Support Drivers?As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being...
