Communications Specialist

2 days ago


richmond, United States Insight Global Full time

The Communications Specialist will:

  • Develop and execute the communications strategy for the Customer Service Division PMO including key messaging, communication channels, and campaigns
  • Develop and maintain a content calendar to ensure all communications are timely and relevant
  • Create and deliver written and digital content, including email, newsletters, intranet, videos, and presentations
  • Establish and maintain library of survey templates
  • Develop communications metrics and reporting
  • Work with key stakeholders to ensure communication is clear, consistent and aligns with the department’s strategic plan and project goals
  • Monitor and measure the effectiveness of communications and adjust using feedback received

Minimum skills and qualifications:

  • Degree in Communications, Business, Journalism or Marketing/Advertising
  • 5+ years of experience developing written and digital content for employees, customers, key stakeholders, and executive audiences
  • Excellent oral, written and editing skills
  • Ability to write clear, persuasive, and engaging content for a variety of platforms
  • Knowledge of best practices for audience-based communication
  • Expert skill level in Microsoft Office suite of products, Teams, SharePoint, and Forms; Adobe; Canva or similar visual graphic software
  • Ability to collaborate across all levels of the organization
  • Excellent time management skills and ability to prioritize and re-prioritize quickly

Preferred Experience

  • Developed written and digital content for large-scale projects
  • Operational knowledge of customer service, billing, and field operations for water and gas utility
  • Project management experience
  • Experience using WordPress


PR: 25-45



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