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Customer Service Representative

2 months ago

Sumner, United States Fireside Home Solutions Full time

Position Type: Full-time, Hourly Location: In Office; Sumner, WA Wage Scale: $19.00 - $22.00 per hour Benefits: Full-time Regular Employees (and their families) can enroll in medical, dental, vision, basic life insurance, and 401K. Employees will also accrue 80 hours of vacation per year for the first 9 years and eight paid holidays throughout the calendar year. Responsibilities: Reach out to customers through phone, email, and/or text to confirm scheduled jobs. Update systems with confirmed and non-confirmed jobs. Check all scheduled jobs for product availability before confirming with customer. Track and update all responses from customers into database. Creating and establishing great relationships with customers. Various administration duties. Other duties may be assigned. Requirements: High school diploma, GED or equivalent. Excellent verbal and written communication skills, good organizational skills and professional telephone skills. Data entry experience is a plus, but not required. Organizational, time management and customer service skills. Regular attendance is required. Why get your Career started with Fireside? With locations in both Oregon and Washington Fireside is the Northwest premier provider of fireplace hearth products and garage doors, specializing in the service and installation of quality fireplaces, garage doors, BBQ, fire-pits and more. We are a growing company that has been in business for over 30 years. We pride ourselves in employee training, our Fireside Five Values and encourage employee growth within the company. Fireside is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law. Safety | Professionalism | Accountability | Customer Experience | Effective Communication