Talent Groups | Desktop Support Technician
23 hours ago
Job Description
As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
- Manage the reporting of SLAs, Adherence of SLA and contract
- Manage shift and shift planning including on call roster
- Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
- Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes and health checks
- Perform onsite updates, Configuration changes, or Software installations.
- Provide onsite technical assistance to end users by visiting their desk location
- Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
- Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
Desired Qualifications:
- Experience with various desktop systems, operating systems, and diverse technical environments.
- Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
- CompTIA A+ certification or equivalent certification
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st. louis, United States Talent Groups Full timeJob DescriptionAs an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:Manage the reporting of SLAs, Adherence of SLA and contract Manage shift and shift planning including on call roster Install and Configure desktops,...
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