Talent Groups | Desktop Support Technician

23 hours ago


st louis, United States Talent Groups Full time

Job Description

As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

  • Manage the reporting of SLAs, Adherence of SLA and contract
  • Manage shift and shift planning including on call roster
  • Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
  • Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes and health checks
  • Perform onsite updates, Configuration changes, or Software installations.
  • Provide onsite technical assistance to end users by visiting their desk location
  • Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
  • Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
  • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)


Desired Qualifications:

  • Experience with various desktop systems, operating systems, and diverse technical environments.
  • Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
  • CompTIA A+ certification or equivalent certification



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