Desktop Support Technician

3 weeks ago


St Louis, United States Compunnel Inc. Full time

Role: Desktop Support Technician

Location: St Louis, MO (Onsite)

Duration: Contract


Job Description:


We are seeking a skilled Desktop Support Technician with a specialization in technical support for desktops, laptops, printers, and meeting room equipment, with a focus on resolving print and meeting room-related issues.


Experience (Years): 5 (Min) - 10 (Max)

Responsibilities:

  • Provide technical support for desktops, laptops, and mobile devices
  • Troubleshoot and resolve printer issues, including installation, configuration, and repair
  • Support meeting room technology, including video conferencing equipment and presentation systems
  • Install, configure, and maintain print servers and printers
  • Manage print queues and resolve print-related issues
  • Collaborate with IT teams to ensure seamless support
  • Document incident resolutions and maintain accurate records
  • Stay up-to-date with new technologies and trends in desktop support, printing, and meeting room technology
  • Has to train the other engineers on Image deployment
  • Has to be available to troubleshoot the issues and help the other engineers
  • Has to prepare the documentation related to image deployments
  • Has to be a Single Point of Contact for the Project Management for overall deployment status/challenges

Requirements:

  • 5+ years of experience in desktop support or related field
  • Strong knowledge of Windows operating systems and desktop hardware
  • Experience with printer troubleshooting and repair
  • Familiarity with meeting room technology and video conferencing systems
  • Excellent problem-solving and analytical skills
  • Effective communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Bachelor's degree in Computer Science, Information Technology, or related field

Specialized Skills:

  • Print server management
  • Printer troubleshooting and repair
  • Meeting room technology support
  • Video conferencing system support

Nice to Have:

  • Certification in desktop support or related field (e.g., CompTIA A+)
  • Experience with IT service management tools (e.g., ServiceNow)
  • Familiarity with cloud-based technologies and services
  • Experience in a similar industry or sector



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