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Residential Program Manager

3 months ago

Upper Marlboro, United States EBED Community Improvement Inc. Full time

Full Job Description

EBED Community Improvement Inc. is a non-profit company located in Upper Marlboro, Maryland. Our mission at EBED is to provide quality community and home-based services to participants with intellectual disabilities and their families throughout Maryland with integrity. We recognize our responsibility to maintain the highest standards of quality services and individual care through the employment, retention, and promotion of staff who demonstrate an attitude of service excellence and a commitment to all aspects of EBED’s mission. We strive to provide an environment conducive to personal and professional growth for our employees with a setting for a “participant first" attitude toward the day-to-day conduct of our business.
EBED is searching for experienced candidates for the position of Program Manager. If you are looking for an exciting place to work, please take a look at the list of responsibilities and qualifications below.

Employment Status: Full-Time Exempt

Reports to: Director of Residential Services

Location: Upper Marlboro, Maryland

Generous Benefits & Salary:
Salary based on experience and qualifications. Excellent benefits including medical, dental & vision for team members and eligible dependents, defined benefit pension plan, and 403b plan. The organization also offers a generous paid time off (PTO) & holiday schedule.

Position Summary:
The Program Manager is accountable and responsible for the ongoing performance improvement of programs at EBED Community Improvement Inc. Works closely with the Agency Management Team to provide leadership for EBED’s wide efforts to continuously improve the safety, effectiveness, efficiency, individuals-center, equity, and timeliness of health care service to all participants. The Program Manager is responsible for directing the overall development, implementation, and integration of the service's Performance and Quality Improvement. Work involves responsibilities of program reporting and improvement plans. The Program Manager is responsible for the safety, welfare, training, and overall operations of all participants residing under your supervision while applying best practices to ensure clinical and environmental supports are in place to provide quality services that are important to and for the individuals. The Program Manager will provide direct care service to participants living in the home he/she supervises in a manner that promotes growth, independence, and dignity.

Essential Duties and Responsibilities:
Recommend process changes to enhance operations or improve outcomes as needed.
Collaborates with Agency management to develop and implement tracking and monitoring systems to ensure the Agency's compliance with federal, state, and county regulations and accreditation standards.
Performs on-site audits at each licensed site to evaluate compliance with agency processes and Code of Maryland Regulation (COMAR) requirements and accreditation standards by performing reviews that include but are not limited to personnel files, policies, and procedures, incident logs, health care, emergency preparedness, infection control activities
Guides site staff in developing quality improvement dates and collection procedures.
Prepares and submits a site survey report to appropriate administrators including recommendations for improvement, if applicable.
Assists with the review and analysis of financial, clinical, and operational performance indicators as assigned.
Assists with review and analysis of financial, clinical, and operational performance indicators as assigned.
Establishes and maintains effective and cooperative working relationships with management and staff at each site.
Participates as required in improvement responsibilities.
Audit medical records and monitor performance measures for healthcare risk management, sentinel events, and trends.
Functions as a team member by overseeing new staff orientation.
Coordinate staff and on-call schedules. Supervise Certified Medication Technicians in the home while ensuring compliance with performance standards as it relates to agency requirements.
Present and implement all agency policies and procedures.
Assists and provides crisis/preventive intervention services under the training and direction of the Psychologist.
Ensure all incidents are documented.
Performs other job-related duties as assigned.


Meetings:
Attend/chair as needed manager, supervisory, and staff meetings: ensure dissemination of all information for staff and others.
Attend, as needed, all consumer-related meetings (IP, BP, program manager, family, etc.).


Reports/Paperwork:
Ensure completion/submission of all required daily, bi-weekly, monthly, quarterly, and annual reports as scheduled.
Routinely review all required reports, logs, mail, and requests, maintaining an organized filing system.
Completes attendance for individuals and submits to the Finance Department.
Assists with the preparation of internal/external monitoring, surveys, and audits


Finance:
Coordinate all aspects of program financial procedures including monitoring of participants' expenses.


Maintenance:
Oversee maintenance of the site and vehicles to include cleanliness, decor, safety issues, emergency, and situations; practice preventative maintenance; ensure compliance with OSHA standards.
Completes environmental checks to ensure the home and living areas are safe, clean, and sanitary condition.
Program Managers will conduct environmental checks on assigned apartments/homes.
The employee agrees to cooperate with Agency and DDA Staff during any inspection or investigation.
Perform additional duties as required by the nature of the position or as requested by the supervisor.


Other Functions:
Assists with clinical and administrative documentation required for the assigned shift and work location.
Initiates and maintains communication with management and other staff as part of a comprehensive treatment team relative to events occurring.
Completes grocery shopping and home supplies for assigned homes.
Maintains availability during normal business hours and after business hours to address any emergencies and/or issues of concern.
Performs other duties as assigned



Experience and Qualifications:
Bachelor’s Degree preferred in health, human services, or business preferred or four (4) years of related work experience with a concentration on quality improvement, human services, and/or risk management programs, data gathering, analysis, and reporting. (3) years in a supervisory role in a community residential setting preferred.
Excellent verbal and written communication skills.
Excellent interpersonal skills.
Excellent time management skills with a proven ability to meet deadlines.
Proficient with Microsoft Office Suite, Google Suite
Proven ability to handle multiple projects and meet deadlines.
Demonstrated success and comfort in working in a very fast-paced environment and ability to handle multiple projects while meeting deadlines.
Ability to interact and effectively communicate courteously and tactfully with managers, co-workers, participants, vendors, and stakeholders.


Extent of Supervision Received:
Operates independently on routine assignments. Minimal supervision should be required for the person who is handling the essential functions of this position in a competent manner. Moderate supervision with minimal instruction may be required for special non-routine projects. Exercises a high degree of independent initiative and decision-making.

Job Type: Full-time

Benefits:
403(b)
403(b) Match
Dental Insurance
Health Insurance
Life Insurance
Vision Insurance
Paid Time Off Plan (PTO)
Retirement Plan
Free Parking
Free Training and Mentorship


Schedule:
8-hour shifts
12 pm – 8 pm


Education:
Bachelor’s Degree (Preferred)


Training requirements and skills:
Exceptional Knowledge of state regulations and accreditation standards Code (especially COMAR) for Residential Program preferred
Experience working with developmentally disabled adults
Valid State-issued Driver’s License (Maryland)
Must complete a successful drug test and criminal background check.
Must have a current PPD
Must have all state-required training.


Proficiency in the use of computers for:
Electronic Software
Internet
E-mail


Work Location: Upper Marlboro, Maryland

EBED Community Improvement Inc. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.