Tenant Services Coordinator

6 days ago

Atlanta, United States Lincoln Property Co Full time

Lincoln Property Company does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by Lincoln Property Company to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that Lincoln Property Company will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. At this time, we are not working with any agencies.


Summary: The Tenant Services Coordinator will work in tandem with property leadership to meet the tenant service needs of the building. This role is instrumental in ensuring members of the Building Management team are responsive to tenants and ownership.

Responsibilities:

Receives and dispatches work orders for Engineering staff; Follows- up work orders to ensure completion and measure customer satisfaction (estimated 100 Practices contacted/month);
Monitors work order dispatch and zoning – assigns lease oversite requests;
Transfers requests from tenant between segments and departments;
Follows up on survey responses from CMS System to track unfavorable responses; Maintains and updates database of assets, preventive maintenance (PM) schedules and work order zoning assignments in CMS
Reviews self-generated work orders for correct category;
Pulls eLSCB reports and files them on the Atrium share drive;
Requests all new badge IDs and access requests for vendors and engineering team through OSR process;
Inputs vacation and PTO requests on Master Calendar;
Researches vendor invoices for corresponding requests as needed;
Pulls data for monthly dashboard reports and ensures correctness and accuracy of raw data;
Monthly count of work orders – breakdown by category, completion rates and assignment
Total survey results from CMS – based responses
Labor total entered into CMS by engineers
Update of monthly engineering dashboard and individual engineer results

Desired Competency, Experience and Skills:

Minimum of two years’ experience in an administrative position
Previous experience in real estate field or property management helpful
Computer literate with working knowledge of Microsoft Office (work processing, spreadsheets, e-mail, work order database)
Ability to type at least 40 wpm
Strong written and verbal communication skills
Excellent multi-tasking skills
Ability to work will with limited supervision in a fast-paced environment
Possess high degree of professionalism
Attention to detail
Excellent organizational skills
Self-motivated individual who can meet deadlines and schedules
Sense of urgency
Ability to delegate to vendors and maintenance technicians


This position is 100% in-office. The role requires working in office during standard business hours. Remote work or telecommuting is not an option for this position.



About Lincoln Property Company

Lincoln Property Company (“Lincoln”) is one of the largest private real estate firms in the United States. Offering a fully integrated platform of real estate services and innovative solutions to owners, investors, lenders and occupiers, Lincoln supports the entire real estate lifecycle across asset types, including office, life science, retail, industrial, data center, production studio, healthcare, government, universities, and mixed-used properties, throughout the United States, United Kingdom, and Europe. Lincoln’s combined management and leasing portfolio on behalf of institutional clients includes more than 510 million square feet of commercial space. In addition to providing third-party real estate services, Lincoln has completed over 150 million square feet of development since its inception in 1965 and has another $20 billion currently under construction or in the pipeline. For more information, visit: www.lpc.com.

All job offers are contingent on completion of a background check and proof of eligibility to work in the United States.



By submitting your information or resume in response to this opportunity, you acknowledge that your personal information will be handled in accordance with Lincoln Property Company's privacy policy.

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