Sr Customer Success Manager, Uber Direct
1 week ago
Sr Customer Success Manager, Uber DirectAs a Senior Customer Success / Account Manager, you will serve as a trusted partner to our Merchant Partners, developing long-lasting relationships to support and grow their business on our platform. You will work collaboratively with sales, operations, product and other technical counterparts to develop, implement and automate critical business processes to better manage the day-to-day performance of our merchants.About The RoleRemains Calm, Cool & Collected: You find focus in fast-paced, sometimes ambiguous environments. Whether it's a new challenge for you or the organization, you welcome them with open arms.Challenges the Status Quo: You possess an insatiable appetite to solve strategic problems by quickly getting to the core of an issue through investigation, data, and analysis. Whether it's internal leadership or a merchant executive, you voice your opinion for the betterment of the team.Demonstrates Empathetic Leadership: You understand the importance of diversity in the workplace and can foster connections with your peers by putting people first and building personal relationships.What You'll DoDrive customer success by managing all aspects of merchant operational health within existing accounts (70%) and enabling upselling/cross-selling to drive revenue growth (30%).Own And Manage Day-to-day Specialized Product Opportunity, IncludingOnboardingMerchant escalationsAdherence to performance metrics (e.g., reliability KPIs)Adherence to unit economics (e.g., CPT/VC)Continued growth and expansion (e.g., trips/GBs/additional stores)Product feature inquiries (e.g., scoping, sizing)Basic Qualifications5+ years of experience in customer success, strategic account/partner management, business development, or account managementUndergraduate degree (e.g., BA/BS)Preferred Qualifications2+ years of experience in management consulting, strategy, and/or operationsStrong attention to detail and analytical, with excellent communication and interpersonal skillsPrevious experience working with platform partners to drive onboardings and growthA storyteller, adept at crafting a narrative to align with partner and Uber goalsCompensation and BenefitsFor Chicago, IL-based roles: The base salary range for this role is USD$136,000 per year - USD$151,500 per year. For New York, NY-based roles: The base salary range for this role is USD$151,000 per year - USD$168,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$151,000 per year - USD$168,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award and other types of compensation. You will also be eligible for various benefits. More details can be found at https://www.uber.com/careers/benefits.Seniority LevelMid-Senior levelEmployment TypeFull-timeJob FunctionOtherIndustriesInternet Marketplace Platforms #J-18808-Ljbffr
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Sr Customer Success Manager, Uber Direct
1 week ago
Chicago, United States Uber Full timeAbout the role As a Sr. Customer Success / Account Manager, you will serve as a trusted partner to our Merchant Partners, developing long‑lasting relationships to support and grow their business on our platform. You will work collaboratively with sales, operations, product and other technical counterparts to develop, implement and automate critical...
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Chicago, United States Uber Full timeAbout the Role As a Customer Success Manager (CSM), you will be responsible for driving customer success by managing all aspects of merchant operations health within existing accounts and enabling upselling opportunities to drive revenue growth. You will work closely with Enterprise Restaurant clients to understand their needs, help them achieve their goals,...
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B2B Account Manager, Uber Shuttle
2 weeks ago
Chicago, United States Uber Full timeAbout the Role Uber Shuttle is reimagining daily corporate commuting with shuttle programs designed specifically for businesses. Our B2B offering helps companies provide employees with a safe, reliable, and cost-effective way to get to and from work, all through the Uber app millions of people use around the world. As a B2B Account Manager, you'll lead the...
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B2B Account Manager, Uber Shuttle
1 week ago
Chicago, United States Uber Full timeUber Shuttle is reimagining daily corporate commuting with shuttle programs designed specifically for businesses. Our B2B offering helps companies provide employees with a safe, reliable, and cost-effective way to get to and from work, all through the Uber app millions of people use around the world. As a B2B Account Manager, you'll lead the end‑to‑end...
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Compliance Program Manager, Uber Health
3 weeks ago
Chicago, United States Uber Full timeAbout The Role Uber Health strives to remove healthcare roadblocks and enhance patient outcomes for various types of organizations across the healthcare ecosystem, ranging from providers to payers to NEMT brokers. Uber Health's compliance program is designed to ensure compliance with contractual and federal and state regulatory requirements. Uber Health is...
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Compliance Program Manager, Uber Health
3 weeks ago
Chicago, United States Uber Full timeAbout the RoleUber Health strives to remove healthcare roadblocks and enhance patient outcomes for various types of organizations across the healthcare ecosystem, ranging from providers to payers to NEMT brokers. Uber Health's compliance program is designed to ensure compliance with contractual and federal and state regulatory requirements.What You'll...
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B2B Operations Manager
2 weeks ago
Chicago, United States Uber Full timeAbout the RoleAs the B2B Lead, you'll be responsible for the overall success of our B2B Uber Shuttle business in the US&C. This means helping to influence the sales strategy for the Uber Shuttle sales specialists, ensuring smooth launches once deals are closed, and maintaining high performance for our existing customers. By doing these things, you'll be...
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Supply Operations Manager, Uber Shuttle
2 weeks ago
Chicago, United States Uber Full timeSupply Operations Manager, Uber Shuttle – Uber About The Role This role is based in Chicago and reports directly to the Head of Supply for Uber Shuttle in the US. The Supply Account Manager will oversee existing Uber Shuttle supply partnerships, help grow them, and project‑manage internal initiatives to improve processes and product features. The role...
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Supply Operations Manager, Uber Shuttle
2 weeks ago
Chicago, United States Uber Full timeAbout the Role This role is based in Chicago and reports directly into the Head of Supply for Uber Shuttle in the US. The Supply Account Manager, Uber Shuttle will be responsible for overseeing existing Uber Shuttle supply partnerships, helping to grow them, and project managing internal initiatives to improve processes and product features. This role...
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Sales Manager, Uber Eats Midwest
2 weeks ago
Chicago, United States Uber Full timeAbout the Role Uber Eats is seeking an exceptional Sales Manager to join our US&C Restaurants Team. In this role, you will lead a high-performing team of SMB Sales Representatives focused on driving new business acquisition and accelerating market growth. You'll be responsible for achieving ambitious monthly revenue targets, developing your team's skills,...
