Sr Customer Success Manager, Uber Direct
7 days ago
About the role As a Sr. Customer Success / Account Manager, you will serve as a trusted partner to our Merchant Partners, developing long‑lasting relationships to support and grow their business on our platform. You will work collaboratively with sales, operations, product and other technical counterparts to develop, implement and automate critical business processes to better manage the day‑to‑day performance of our merchants. At its core, we are seeking an individual who: Remains Calm, Cool & Collected: You find focus in fast‑paced, sometimes ambiguous environments. Whether it's a new challenge for you or the organization, you welcome them with open arms. Challenges the Status Quo: You possess an insatiable appetite to solve strategic problems by quickly getting to the core of an issue through investigation, data, and analysis. Whether it's internal leadership or a merchant executive, you voice your opinion for the betterment of the team; and Demonstrates Empathetic Leadership: You understand the importance of diversity in the workplace and can foster connections with your peers by putting people first and building personal relationships. What You'll Do Drive customer success by managing all aspects of merchant operational health within existing accounts (70%) and enabling upselling/cross‑selling to drive revenue growth (30%). Own and manage day‑to‑day specialized product opportunity, including: Onboarding Merchant escalations Adherence to performance metrics (i.e. reliability KPIs) Adherence to unit economics (i.e. CPT/VC) Continued growth and expansion (i.e. trips/GBs/additional stores) Product feature inquiries (i.e. scoping, sizing) Basic Qualifications 5+ years of experience in customer success, strategic account/partner management, business development, or account management Undergraduate degree (i.e. BA/BS) Preferred Qualifications 2+ years of experience in management consulting, strategy, and/or operations Strong attention to detail and analytical, with excellent communication and interpersonal skills Previous experience working with platform partners to drive onboardings and growth A storyteller, adept at crafting a narrative to align with partner and Uber goals For Chicago, IL‑based roles: The base salary range for this role is USD$136,000 per year - USD$151,500 per year. For New York, NY‑based roles: The base salary range for this role is USD$151,000 per year - USD$168,000 per year. For San Francisco, CA‑based roles: The base salary range for this role is USD$151,000 per year - USD$168,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits. Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform #J-18808-Ljbffr
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Sr Customer Success Manager, Uber Direct
7 days ago
Chicago, United States Uber Full timeSr Customer Success Manager, Uber DirectAs a Senior Customer Success / Account Manager, you will serve as a trusted partner to our Merchant Partners, developing long-lasting relationships to support and grow their business on our platform. You will work collaboratively with sales, operations, product and other technical counterparts to develop, implement and...
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Sr Strategy
4 weeks ago
Chicago, United States Uber Full timeSr Strategy & Planning Associate, Uber Advertising Join to apply for the Sr Strategy & Planning Associate, Uber Advertising role at Uber. About the Role Uber Advertising's vision is to offer the most marketplace‑centric advertising to connect Uber's platform users (eaters, riders, and earners) with advertisers. Uber Advertising's platform brings together...
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Chicago, United States Uber Full timeAbout the Role As a Customer Success Manager (CSM), you will be responsible for driving customer success by managing all aspects of merchant operations health within existing accounts and enabling upselling opportunities to drive revenue growth. You will work closely with Enterprise Restaurant clients to understand their needs, help them achieve their goals,...
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B2B Account Manager, Uber Shuttle
2 weeks ago
Chicago, United States Uber Full timeAbout the Role Uber Shuttle is reimagining daily corporate commuting with shuttle programs designed specifically for businesses. Our B2B offering helps companies provide employees with a safe, reliable, and cost-effective way to get to and from work, all through the Uber app millions of people use around the world. As a B2B Account Manager, you'll lead the...
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B2B Account Manager, Uber Shuttle
1 week ago
Chicago, United States Uber Full timeUber Shuttle is reimagining daily corporate commuting with shuttle programs designed specifically for businesses. Our B2B offering helps companies provide employees with a safe, reliable, and cost-effective way to get to and from work, all through the Uber app millions of people use around the world. As a B2B Account Manager, you'll lead the end‑to‑end...
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Compliance Program Manager, Uber Health
3 weeks ago
Chicago, United States Uber Full timeAbout The Role Uber Health strives to remove healthcare roadblocks and enhance patient outcomes for various types of organizations across the healthcare ecosystem, ranging from providers to payers to NEMT brokers. Uber Health's compliance program is designed to ensure compliance with contractual and federal and state regulatory requirements. Uber Health is...
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Compliance Program Manager, Uber Health
3 weeks ago
Chicago, United States Uber Full timeAbout the RoleUber Health strives to remove healthcare roadblocks and enhance patient outcomes for various types of organizations across the healthcare ecosystem, ranging from providers to payers to NEMT brokers. Uber Health's compliance program is designed to ensure compliance with contractual and federal and state regulatory requirements.What You'll...
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B2B Operations Manager
2 weeks ago
Chicago, United States Uber Full timeAbout the RoleAs the B2B Lead, you'll be responsible for the overall success of our B2B Uber Shuttle business in the US&C. This means helping to influence the sales strategy for the Uber Shuttle sales specialists, ensuring smooth launches once deals are closed, and maintaining high performance for our existing customers. By doing these things, you'll be...
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Supply Operations Manager, Uber Shuttle
2 weeks ago
Chicago, United States Uber Full timeSupply Operations Manager, Uber Shuttle – Uber About The Role This role is based in Chicago and reports directly to the Head of Supply for Uber Shuttle in the US. The Supply Account Manager will oversee existing Uber Shuttle supply partnerships, help grow them, and project‑manage internal initiatives to improve processes and product features. The role...
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Supply Operations Manager, Uber Shuttle
2 weeks ago
Chicago, United States Uber Full timeAbout the Role This role is based in Chicago and reports directly into the Head of Supply for Uber Shuttle in the US. The Supply Account Manager, Uber Shuttle will be responsible for overseeing existing Uber Shuttle supply partnerships, helping to grow them, and project managing internal initiatives to improve processes and product features. This role...
