Application Administrator

4 weeks ago


phoenix, United States Addison Group Full time

We are seeking an experienced Application Administrator to join our team, focusing on the installation, configuration, and management of application services. The ideal candidate will have a strong background in user management, system upgrades, and proactive process improvement. This role is critical for maintaining the integrity, security, and performance of our application services and requires a proactive approach to user support and system maintenance.

Key Responsibilities:

  • Application Administration within ServiceNow and Okta
  • Manage all aspects of application services, including installation, configuration, and upgrades.
  • Oversee user management, role assignments, and permissions within the application environment.
  • Implement and maintain best practices for system configurations to enhance performance and usability.
  • System Upgrades and User Changes:
  • Perform regular system upgrades, manage user changes, and implement new functionalities based on business requirements.
  • Ensure timely and accurate application of updates and configurations as per the change management process.
  • Incident and Change Management:
  • Follow established incident and change management protocols to resolve issues and implement system changes efficiently.
  • Document incidents, changes, and solutions accurately for future reference.
  • Process Improvement:
  • Proactively identify opportunities for process enhancements within application services and collaborate with stakeholders to implement these improvements.
  • Create and document business processes related to applications to ensure clarity and efficiency.
  • User Support and Communication:
  • Respond to end-user requests related to application services through various channels (phone, email, MS Teams, or service desk tickets).
  • Communicate application issues and system updates to internal staff promptly and accurately.
  • Security and Maintenance:
  • Identify and implement necessary security updates and vulnerability resolutions for application services.
  • Conduct routine maintenance and system checks to ensure optimal performance and security compliance.



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