Guest Experience Ambassador

3 weeks ago

Boston, United States Delaware North at TD Garden Full time

The opportunityDelaware North Boston Holdings is hiring a part-time Guest Experience Ambassador to join our team at TD Garden in Boston, Massachusetts. As a Guest Experience Ambassador, you will be responsible for providing positive, polished, and prompt customer service to TD Garden guests at Bruins and Celtics games, concerts, and other events.If you thrive in a fast-paced, dynamic environment and are passionate about creating memorable experiences for guests, apply now to join the game day action.Pay$17.00 – $17.00 / hourWhat we offerWe care about our team members’ personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits, including:Weekly payEmployee assistance programTraining and development opportunitiesEmployee discountsFlexible work schedulesWhat will you do?Provide positive, polished, and prompt customer service to TD Garden guests at Bruins and Celtics games, concerts, and other eventsProvide way-finding assistance and troubleshoot ticketing issues in both indoor and outdoor environmentsAssist with guest entry before events by staffing various gates and high-traveled areas in and around TD GardenProvide mobility assistance by providing escorts to guests upon requestBe a subject matter expert on ADA laws, TD Garden ADA policy, and their implementation at TD GardenProfessionally handle guest complaints, escalating to management as necessaryCommunicate with guests in person, via email, and via text message during eventsCollaborate with various event day personnel (Ushers, Security, Concessions, Box Office, Housekeeping, Building Operations) to ensure the smooth operation of eventsExecute service recovery when necessary, by providing guests with resolutions to issues as directed by managementSurprise and delight fans to ensure they receive the best-in-class experiences while at TD GardenMore about youExperience working in customer service in a fast-paced environment is preferredMust be a positive individual who will always think of the Guest and work hard to ensure unforgettable experiencesMust be able to work a minimum of 50% of events in each calendar month, including nights and weekendsMust be an outgoing person who is comfortable working directly with a high volume of guests and clientsMust be willing to work under pressure to solve problems quickly and efficientlyThe ability to perform simple tasks independently after being given specific instructionsPhysical requirementsMust be able to work in loud environments with flashing lights and lasersMust be able to push or lift lightweight objectsMust be able to push wheelchairs and other assistive devicesMust be able to use a radio with an earpieceExposed to outdoor weather conditions in all seasons, including variable temperatures and wet and/or humid conditionsShift detailsEvents #J-18808-Ljbffr

  • Guest Experience Ambassador, TD Garden

    3 weeks ago

    Boston, United States Delaware North Full time

    The opportunity Delaware North Boston Holdings is hiring part-time Guest Experience Ambassadors to join our team at TD Garden in Boston, Massachusetts. As a Guest Experience Ambassador, you will be responsible for providing positive, polished, and prompt customer service to TD Garden guests at Bruins and Celtics games, concerts, and other events. If you...

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