Call Center Representative

1 month ago

San Antonio, United States Conduent State & Local Solutions, Inc Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Do you have a passion for helping customers solve problems?

Call Center Representative

Hiring onsite in San Antonio, TX

$15.00 HR

Great Benefits and Incentives

Paid Training

Summary:

As an Onsite Call Center Representative, you will be supporting our client's customers as a first point of contact and resolving questions/complaints concerning their accounts. We will rely on you to actively listen to our clients' customers, by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role, you will not only be there to help customers with their account issues, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service.

What you will be doing:

  • Answer Inbound Calls from customers/clients with questions concerning and/or related to their account. (An average of 40 to 50 calls are expected daily).
  • Respond to all customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
  • Identify customer needs to ensure the customer is provided complete and accurate
  • Acknowledge and resolve customer complaints and difficult situations.
  • Process required transactions via web-based applications.
  • Submit research requests in a concise yet accurate
  • Maintain a thorough knowledge of the company and client programs, policies, and technology.
  • Communicate effectively in a warm and empathetic manner.
  • Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
  • Provide support to other positions/operations in cases during heavy workloads or absences.

What you get:

  • Full Time Employment
  • Hourly Rate of $15.00 starting on day one
  • This position is full-time (40 hours/week). Employees must be flexible to work any of our 8-hour shift schedules during our business hours.
  • Business/Operations Hours: Monday - Sunday, 24/7
  • Differential
    • Shift Differential of $1.50 an hour if working hours between (6:00PM to 6:00AM) Monday - Sunday or Weekend shift differential of $1.00 an hour (Saturday - Sunday) between 6am-6pm
  • Incentive Plan - Provides the opportunity to earn up to an additional $350 a month contingent upon meeting all metrics (call quality, attendance, and schedule adherence) after training

Paid Training:

  • Training Schedule: Monday-Friday (11:00am-8:00pm)
  • Career Growth Opportunities
  • Great Work Environment

Benefits:

  • Vacation, Sick Time, and Holiday Pay
  • Medical, Dental, Vision, Life Insurance, and additional benefits (eligible on day one)
  • 401K

People who succeed in this role have:

  • The ability to convey complex information in clear and concise terms to ensure customer understanding.
  • Strong commitment and work ethic.
  • Consistent attendance with ability to meet work schedule including the required training period.
  • Successful completion of Conduent 3-to-6-week new hire paid training programs
  • Effective and accurate written and verbal communication skills.
  • Effective problem-solving skills.
  • Can navigate multiple applications/screens and research solutions with This would include navigating multiple computer systems and platforms.
  • Love helping people and guiding them to the best solution for their issue
  • Are excited by innovative
  • Provide calm conflict resolution and problem solving for frustrated
  • Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers.

Required Qualifications:

  • Must be at least 18 years of age or older.
  • Must have a High School Diploma, or equivalent.
  • Six months minimum experience in call center, customer service and/or dispatcher experience.
  • Customer Service experience.
  • Working knowledge with computer and Windows personal computer applications, which includes the ability to learn new and complex computer system applications.
  • Must be able to successfully pass a criminal background, credit check, and security fingerprint.

Preferred Qualifications:

  • 1+ years of previous call center experience

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy .

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

  • Call Center Advisor

    4 days ago

    San Antonio, Texas, United States Smarter Call Center Full time

    Job SummaryWe are seeking a highly motivated Call Center Advisor to join our team at Smarter Call Center. In this role, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Responding to inbound customer inquiries and resolving issues promptly and professionallyUtilizing technical expertise to...

  • Call Center Representative

    4 weeks ago

    San Antonio, United States Inkspirenize Full time

    Job Description: Call Center RepresentativePosition Overview: We are seeking a dedicated and customer-focused Call Center Representative to join our team. The ideal candidate will handle customer inquiries, provide product and service information, and resolve issues in a professional and timely manner. This role requires strong communication skills,...

  • Call Center Representative

    2 months ago

    San Antonio, United States Bath Planet Full time

    Call Center Representative With more than 25 years in business, Bath Planet of San Antonio/Energy Home Pros is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free. We are looking for a Call Center...

  • Call Center Representative

    2 weeks ago

    San Antonio, United States SENTA Partners Full time

    Description SENTA Partners is a leading management services organization specializing in providing comprehensive support to ENT and Allergy private practices across the southern and southeastern United States. Our mission is to enhance the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering...

  • Call center representative

    3 weeks ago

    San Antonio, United States Randstad Full time

    Join Our Team as an Inbound Call Center Representative! Are you ready to make a meaningful impact in a dynamic and fast-paced environment? We're hiring Inbound Call Center Representatives to assist individuals affected by data breaches and cyber threats. This is your chance to join a team that helps protect identities and provides peace of mind. What...

  • Call Center Representative

    3 weeks ago

    San Antonio, United States Hustle Notice Biz Full time

    Call Center Representative (ASAP)Department: Comvox Co Employment Type: Full Time Location: San Antonio, TX Compensation: $17.50 - $26.00 / hour DescriptionJob Title: Call Center Representative (ASAP) Location: San Antonio, TX Company: Comvox Co. About Comvox Co.: Hey there, fellow communicator! We're Comvox Co, and we're on a mission to revolutionize the...

  • Call Center Representative

    4 weeks ago

    San Antonio, United States Daily Dot Art Full time

    Welcome to Shine Social Brand, where we sprinkle a little stardust on your brand's journey! We're not just your average PR branding company; we're a team of passionate storytellers, trendsetters, and dream weavers dedicated to making your brand shine brighter than ever before. Job Description: Shine Social Brand is looking for a motivated and...

  • Multilingual Call Center Agent

    4 days ago

    San Antonio, Texas, United States Five Star Call Centers Full time

    Multilingual Call Center Agent wanted! Five Star Call Centers is seeking a highly skilled individual to join our team. As a Multilingual Call Center Agent, you will be responsible for providing exceptional customer service to clients through various communication channels.The ideal candidate will have excellent communication skills, be fluent in English and...

  • Hybrid Call Center Representative

    3 weeks ago

    San Antonio, United States A-Line Staffing Solutions Full time

    Job Title: Hybrid Call Center Representative Pay: $19 an hr | Bi-weekly Job Type: HYBRID POSITION: 3 DAYS ONSITE/2 DAYS VIRTUAL Shift Options: TRAINING SCHEDULE will be 8:00am - 4:00pm CST M-F. WORK SCHEDULE AFTER TRAINING: Work hours are between 7am - 6pm CST, 8 hour work schedule assigned within that timeframe. Hybrid Call Center Representative...

  • Call Center Representative

    2 months ago

    San Antonio, United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Call Center Representative

    2 months ago

    San Antonio, United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Call Center Representative

    2 weeks ago

    San Antonio, United States Apex Systems Full time

    Call Center Representative (Job#: 2053127) Client Type: Restaurant Duration: 6-12 + Month Contract Location: San Antonio, TX (On-site/In-office) Compensation: $17/hr. Hours/ Shift: Work 5 days per week (1 weekend day off; if two consecutive days off are desired, they will not be on weekdays) 7 am-4 pm Training required for the first 30-60 days Shift after...

  • Call Center Representative

    2 weeks ago

    San Antonio, United States Apex Systems Full time

    Call Center Representative (Job#: 2053127)Client Type: RestaurantDuration: 6-12 + Month ContractLocation: San Antonio, TX (On-site/In-office)Compensation: $17/hr.Hours/ Shift:Work 5 days per week (1 weekend day off; if two consecutive days off are desired, they will not be on weekdays)7 am-4 pm Training required for the first 30-60 daysShift after training:...

  • Call Center Representative

    4 weeks ago

    San Antonio, United States Apex Systems Full time

    Call Center Representative (Job#: 2053127) Client Type: Restaurant Duration: 6-12 + Month Contract Location: San Antonio, TX (On-site/In-office) Compensation: $17/hr. Hours/ Shift: Work 5 days per week (1 weekend day off; if two consecutive days off are desired, they will not be on weekdays) 7 am - 10 pm (8-hour shift within the allotted timeframe (Schedule...

  • Call Center Representative

    1 month ago

    San Antonio, United States Apex Systems Full time

    Call Center Representative (Job#: 2053127)Client Type: RestaurantDuration: 6-12 + Month ContractLocation: San Antonio, TX (On-site/In-office)Compensation: $17/hr.Hours/ Shift:Work 5 days per week (1 weekend day off; if two consecutive days off are desired, they will not be on weekdays)7 am - 10 pm (8-hour shift within the allotted timeframe (Schedule may...

  • Call Center Director

    1 week ago

    San Francisco, California, United States The Call Center Network Full time

    About The Call Center NetworkWe are a high-caliber team at The Call Center Network, dedicated to providing exceptional customer service and support. Our team members are passionate about delivering outstanding results and continuously improving our processes to meet the evolving needs of our customers.Job RequirementsTo succeed in this role, you will need:A...

  • Technical Support Representative

    2 days ago

    San Antonio, Texas, United States Smarter Call Center Full time

    At Smarter Call Center, we are seeking a highly skilled and detail-oriented Technical Support Representative to join our team. This role requires strong customer service skills, as well as the ability to troubleshoot complex technical issues.The estimated salary for this position is $45,000 - $60,000 per year, depending on experience.In this role, you will...

  • Call Center Representative

    3 weeks ago

    San Antonio, United States Disability Solutions Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Call Center Representative

    4 weeks ago

    San Jose, United States Commonwealth Central Credit Union Full time

    Call Center Representative: We are currently accepting applications for Full-Time Call Center Representatives located at our corporate office. As a Call Center Representative, your major responsibilities will include: · Assisting members and potential members with their financia...

  • Call Center Representative

    4 weeks ago

    San Jose, United States Commonwealth Central Credit Union Full time

    Call Center Representative: We are currently accepting applications for Full-Time Call Center Representatives located at our corporate office. As a Call Center Representative, your major responsibilities will include: · Assisting members and potential members with their financial needs via telephone. · Perform transactions with accuracy. · Explain...