Call Center Representative

2 weeks ago


San Antonio, United States Apex Systems Full time

Call Center Representative (Job#: 2053127)

Client Type: Restaurant

Duration: 6-12 + Month Contract

Location: San Antonio, TX (On-site/In-office)

Compensation: $17/hr.

Hours/ Shift:

  • Work 5 days per week (1 weekend day off; if two consecutive days off are desired, they will not be on weekdays)
  • 7 am-4 pm Training required for the first 30-60 days
  • Shift after training: 1pm-9pm, 2pm-10pm or 3pm-11pm (8-hour shift within the allotted timeframe (Schedule may fluctuate come the 2025 year)
  • Overtime opportunity available


**If qualified and interested in the position, please reach out to the professional recruiter, Nicole, at nrosipal@apexsystems.com


Position Description: This position is responsible for providing support to internal employees and managers in a call center environment. You will be required to capture information through inbound calls/chat and input the information to the ticketing system (MS Dynamics). This position offers a great opportunity to get a foot in the door; this team is often considered for Desktop conversions and other internal opportunities.


Must Have:

  • Reliability (must be on time and have good attendance)
  • Excellent communication skills
  • Minimum of 1 year of customer service experience
  • Experience with ticketing systems (MS Dynamics preferred)
  • Basic knowledge of MS Office
  • General computer literacy (professional or personal experience)


Nice to Have:

  • Experience with tech troubleshooting (training will be provided)
  • Previous contact center experience


Interview Process:

  • 30-minute Teams interview with video required (with 2 internal employees)
  • 1-hour in-person follow-up (30 minutes focused on training, 30 minutes in-depth discussion around expectations)


Note: Candidates with networking/cybersecurity experience are welcome to apply but should understand that this department does not lead down that path, though there is potential to move into other areas.


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