Assistant Manager

7 days ago

Kingwood, United States Dairy Queen Full time
Purpose of Job

To create positive memories for all who touch DQ and OJ. To assist the General Manager (GM) inexecuting specific aspects of the restaurant operations, which may include financial performance, product production, inventory, personnel, sales, and marketing. To set high standards and create a great environment for the team to work.

Essential Functions

Operations

  • Manage entire operation of restaurant during scheduled shifts. Strive for operational levels that meet or exceed the Fan's expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price. Accurately complete designated duties such as inventory control, ordering of products, cash control.
Training
  • Ensure that shift leads and crew are trained and fully knowledgeable on all PRIDE systems and routines, product recipes, food safety practices and restaurant safety practices.
  • Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success.
Business Planning
  • Assist in the execution of the restaurant's business plan as directed by the GM, taking advice and coaching from the GM.
  • Understand how to react to issues impacting the restaurant's profit & loss (P&L) to optimize sales and profit, such as analyzing COGS and taking corrective action if necessary, maintaining inventory, projecting restaurant demand changes throughout the year and adjusting labor accordingly, ensuring that cash control/security procedures are followed, and understanding the P&L implications of workers' compensation claims.
  • Assist the GM with developing and implementing strategies to increase average meal checks and frequency of Fan visits.
Fan Service
  • Ensure that Fan service in all areas meets or exceeds company standards.
  • Establish standards for the management team and crew to handle customer concerns.
  • Ensure that customer complaints are promptly and appropriately addressed to resolve the problem and ensure that each dissatisfied customer becomes a return Fan.
  • Understand the importance of speed of service and resolve bottlenecks in work flow.
  • Build relationships with return or preferred patrons.
Team Member Leadership
  • Accomplish store objectives by assisting the GM with hiring, training, coaching and developing shift leads and crew members to build a highly skilled and productive team.
  • Assist the GM with thorough training and new hire orientations; clearly communicate job expectations; monitor each employee and manager's performance and job contributions, provide ongoing and helpful feedback against expectations.
  • Role model and enforce policies and procedures.
  • At a minimum, have a basic understanding of how to prepare hourly employee schedules to meet the staffing requirements for each day part and seasonal demands, as determined by the GM. Ideally, should be able to perform this task for review and approval by the GM.
  • Maintain a positive working relationship with all restaurant staff to foster and promote a cooperative and pleasant working climate, which will be conducive to maximizing employee morale, productivity and efficiency.
Health and Safety Standards
  • Must be ServSafe® certified.
  • Assist the GM with ensuring that Food Safety is the top training priority in store operations. Ensure that proper hand washing, product rotation procedures, and temperature logging are visible and active behaviors. Role model and enforce safe food handling practices.
  • Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations and maintainingsecurity systems or routines.
  • Understands how to react in the event of an emergency such as a workers compensation accident, a robbery, etc.
Store Marketing
  • Bring useful ideas to management about how to attract new Fans and increase restaurant sales through marketing promotions and activities.
  • May assist the GM in some assigned aspects of local store marketing activities and projects such as public and community relations programs, evaluating local competitors' store marketing, identifying and tracking changing consumer demands.
Required Qualifications

Experience Needed
  • Minimum 1-3 years of high volume restaurant leadership experience, required. Previous quick service restaurant experience strongly preferred.
  • High School diploma or equivalent required.
  • Proven track record of effectively managing COGS and labor.
  • Strong knowledge and application of safe food handling practices.
  • Must be ServSafe® certifiable
  • Food Handlers Card is required.
Skills/Competencies Needed
  • Customer focus - strong hospitality and customer service skills, enjoys engaging with the customer.
  • Trainer and coach - ability to be a strong trainer or coach to others on restaurant routines and systems, as well as how to effectively interact with customers and each other.
  • Management skills - excellent track record of coaching and training employees and effectively resolving employee relations issues. Ability to motivate a strong team, and set a positive and upbeat store environment.
  • Organization and goal focus - must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment. Must be able to actively work to achieve and exceed set goals for the business.
  • Technical - proficiency with computers and with Point of Sale systems.
  • Flexibility and adaptability -willingness to follow directions and a commitment to meet DQ and OJ standards in all you do.
  • Integrity-does the right thing even when no one is looking, honest, earns trust of others.
Work Conditions

Must have ability to:
  • Perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
  • Work in and out of different temperature ranges.
  • Stand for long periods of time.
  • Lift up to 50 pounds.
  • Work around nuts and other allergens.

Perform other duties and responsibilities as requested by the GM.

  • Assistant Manager

    2 months ago

    Kingwood, West Virginia, United States Domino's Pizza LLC Full time

    Job DescriptionAs an Assistant Manager at Domino's Pizza LLC, you will be responsible for overseeing the daily operations of our store. This includes managing staff, maintaining high-quality customer service, and ensuring that all store procedures are followed.Key Responsibilities:Manage and train a team of employees to ensure excellent customer service and...

  • Assistant Manager

    7 days ago

    Kingwood, United States Dairy Queen Full time

    Purpose of Job To create positive memories for all who touch DQ and OJ. To assist the General Manager (GM) inexecuting specific aspects of the restaurant operations, which may include financial performance, product production, inventory, personnel, sales, and marketing. To set high standards and create a great environment for the team to work. Essential...

  • Assistant General Manager

    3 hours ago

    Kingwood, United States Taco Bell Full time

    Starting Assistant Manager Salary: $38,000 Do you have a passion for fast food and a talent for leadership? This is your opportunity to display your strong leadership and managerial skills in our customer service oriented, high-energy environment. Your role is vital in assisting the Restaurant General Manager run the day to day operations and create an...

  • Administrative Assistant

    5 days ago

    Kingwood, United States Independent Insurance Agents of Texas (IIAT) Full time

    Benefits: 401(k) 401(k) matching Administrative Assistant is a supportive role in our office. The responsibilities include managing and distributing information among co-workers, answering phones, and setting up tasks for office functions to be completed. Additional job duties would include: Answer and direct phone calls Write and distribute mail and...

  • Veterinary Assistant

    3 weeks ago

    Kingwood, West Virginia, United States AVS Mountainland Animal Hospital- Kingwood Full time

    Job Title: Veterinary Technician AssistantWe are seeking a highly motivated and detail-oriented Veterinary Technician Assistant to join our team at AVS Mountainland Animal Hospital in Kingwood, WV.Job Summary:The Veterinary Technician Assistant will provide exceptional patient care and support to our veterinarians and veterinary technicians. This role will...

  • Store Operations Manager

    4 weeks ago

    Kingwood, West Virginia, United States Walgreens Full time

    Job SummaryWe are seeking a highly skilled and experienced Shift Lead to join our team at Walgreens. As a Shift Lead, you will be responsible for overseeing the daily operations of the store, ensuring a positive customer experience, and leading a team of retail associates.Key ResponsibilitiesOpen and close the store in the absence of management, ensuring all...

  • Audit Manager

    1 month ago

    Kingwood, West Virginia, United States gpac Full time

    Audit Manager Job DescriptionGpac is seeking a highly skilled Audit Manager to join our team. As a key member of our public accounting team, you will be responsible for managing financial statement audits, reviews, and compilations, as well as special projects.Key Responsibilities:Manage financial statement audits, reviews, and compilations, including...

  • Store Operations Manager

    3 weeks ago

    Kingwood, West Virginia, United States Walgreens Full time

    Job Description:Job Summary:We are seeking a highly skilled and experienced Shift Lead to join our team at Walgreens. As a Shift Lead, you will be responsible for overseeing the daily operations of the store, ensuring that all tasks are completed efficiently and effectively.Key Responsibilities:Opens and closes the store in the absence of store management,...

  • Audit Manager

    1 month ago

    Kingwood, West Virginia, United States gpac Full time

    Audit Manager Job DescriptionGpac is seeking a highly skilled Audit Manager to join our team. As a key member of our public accounting firm, you will be responsible for managing financial statement audits, reviews, and compilations, as well as providing guidance and coaching to staff.Key Responsibilities:Manage financial statement audits, reviews, and...

  • Physician Assistant

    4 weeks ago

    Kingwood, West Virginia, United States CAMC Health System Full time

    Job SummaryThe Physician Assistant is a vital member of our healthcare team, responsible for providing comprehensive care to orthopedic surgery patients in accordance with established clinical protocols. This role requires a high level of autonomy, with the ability to evaluate and assess patients, coordinate education and plan for care in both inpatient and...

  • Rail Operations Manager

    3 weeks ago

    Kingwood, West Virginia, United States Martin Marietta Full time

    About Martin MariettaMartin Marietta is a leading supplier of heavy building materials, including aggregates, cement, ready-mixed concrete, and asphalt. With a network of operations spanning 28 states, Canada, and the Bahamas, we provide the foundational resources for our communities to thrive.Job SummaryThe Rail Operations Manager will oversee and...

  • Human Resources Assistant

    1 month ago

    Kingwood, United States Envirogen Group UK Limited Full time

    Envirogen Group is seeking a proactive and detail-oriented Human Resources Assistant to join our dynamic team. In this role, you will support various HR functions, contributing to the overall efficiency of the HR department and ensuring a positive employee experience. Your primary responsibilities will include assisting with recruitment processes, onboarding...

  • Dental Office Manager

    3 weeks ago

    Kingwood, West Virginia, United States Dental Care Alliance Full time

    Dental Office SupervisorWe are seeking a highly skilled and experienced Dental Office Supervisor to join our team at Dental Care Alliance. As a key member of our management team, you will be responsible for overseeing the daily operations of our dental offices, ensuring that our patients receive exceptional care and service.Key Responsibilities:Manage...

  • Marketing Manager

    3 months ago

    Kingwood, United States Insperity Full time

    Are you ready to make history in the world of music? Look no further! Primary Wave Music is the leading independent publisher of iconic and legendary tunes, and we're on the hunt for a dynamic Marketing Manager to join our powerhouse team.Imagine being at the forefront of promoting the sounds that define generations, the beats that pulse through cultures,...

  • Certified Nursing Assistant

    3 weeks ago

    Kingwood, West Virginia, United States Visiting Angels Full time

    Certified Nursing Assistant - CNA Job OpportunityAre you passionate about providing compassionate care to senior adults and those in need? Visiting Angels Humble is seeking a Certified Nursing Assistant - CNA to join our local team. As a Certified Nursing Assistant - CNA, you will have the opportunity to make a real difference in the lives of our clients and...

  • Mail Handler Assistant

    2 weeks ago

    Kingwood, West Virginia, United States United States Postal Service Full time

    Job SummaryThe United States Postal Service is seeking a skilled Mail Handler Assistant to join our team. As a Mail Handler Assistant, you will play a critical role in the processing and handling of mail, ensuring timely and efficient delivery to our customers.Key ResponsibilitiesSort and handle mail to prepare it for shipment to the next destinationPerform...

  • Dialysis Nurse Manager

    3 weeks ago

    Kingwood, West Virginia, United States US Renal Care Full time

    Job Title: Dialysis Charge NurseThe RN Charge Nurse is a vital member of our dialysis team, responsible for overseeing nursing services during each shift. This role functions as a nursing supervisor, ensuring the delivery of high-quality patient care.Key Responsibilities:Assist with clinical and operational processes to improve patient health and minimize...

  • Dialysis Nurse Manager

    4 weeks ago

    Kingwood, West Virginia, United States US Renal Care Full time

    Job Title: Dialysis Charge NurseAt US Renal Care, we are seeking a highly skilled and experienced Dialysis Charge Nurse to join our team. As a Dialysis Charge Nurse, you will be responsible for overseeing nursing services during each shift and functioning as a nursing supervisor.Key Responsibilities:Assist with clinical and operational processes to improve...

  • Dialysis Nurse Manager

    4 weeks ago

    Kingwood, West Virginia, United States US Renal Care Full time

    Dialysis Charge Nurse Job SummaryWe are seeking a skilled and experienced Dialysis Charge Nurse to join our team at US Renal Care. As a Dialysis Charge Nurse, you will be responsible for overseeing nursing services and providing daily supervision of staff on duty during operational hours.Key Responsibilities:Assist with clinical and operational processes to...

  • Tax Office Manager

    3 weeks ago

    Kingwood, West Virginia, United States H&R Block Full time

    Job SummaryWe are seeking a highly skilled and experienced Tax Office Manager to lead our multi-unit team. As a Tax Office Manager, you will be responsible for managing office staffing, operations, and logistics for multiple offices. You will partner with the District General Manager to create and implement office-level growth plans and client growth...