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Workforce Management Scheduler
4 months ago
We are seeking a Workforce Management Scheduler for a client in San Antonio.
To apply, send resume to: recruiting@millgroupusa.com
Job Duties:
Use Workforce management tools to support contact center workforce management performance (ex. daily staff requirements, schedule efficiency, and time off).
Provide front-line contact center employees guidance and direction for scheduling and time off processes.
Monitor contact center trends to plan and maximize efficiency and ensure the contact center meets key performance metrics.
Requirements:
2 years of experience in workforce management planning within a contact center environment.
Experience with NICE or a similar platform.
Basic knowledge of data analysis tools and techniques.
Good verbal and written communication skills
