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IT Desktop Support Technician I

2 months ago

Houma, United States INSPYR Solutions Full time

Title: IT Field Technician
Location: Houma, LA, 70363
Duration: Contract-to-hire
Compensation: $25-28/hr
Work Requirements: US Citizens, GC Holders, or Authorized to Work in the U.S.

Qualified and interested candidates should email their resumes to Slater Davidson – sdavidson@inspyrsolutions.com

Summary:
The Field Support Specialist will be the single point of contact for all IT-related issues at the assigned sites. This includes taking ownership of all IT issues and concerns, ensuring the appropriate escalations, and assisting in determining the root causes of IT issues are understood and addressed.

Responsibilities: Interact, build, and maintain strong relationships with all levels of the organization.
Responsible for supporting all hardware and software on company desktops and providing expert second-level desktop support.
Provide current communication and assist in the execution of IT initiatives that might impact the respective assigned sites.
Develop and maintain up-to-date PC and accessories inventory and promote IT standards for their assigned sites.
Respond to phone and e-mail inquiries that are placed in your queue and directly interact with customers toward a resolution.
Follow up with end users to ensure problems are resolved successfully and satisfactorily.
Provide IT training to customers to ensure successful use of IT equipment.
Maintain professional growth and development through continued education and training.
Work with other IT groups to roll out hardware and software upgrades, implement new equipment and services, and assist with new product testing and special projects.
Install and troubleshoot Microsoft Windows 10\11 operation systems and standard business applications, including desktops laptops, and associated peripherals.
Document and revise all resolutions to be updated in the IT Knowledge Base
Be able to manage and prioritize a heavy caseload and respond to customer's requests promptly.
Work a flexible schedule and provide after-hours support as necessary.
Maintain detailed documentation of each service call in an online tracking system.
Perform other duties as assigned.


Experience: Preferably a 4-year Bachelor's degree in Information Systems from an accredited college/university or comparable knowledge/experience in a technology-related field
Fluent in written and spoken English.
Possessing any of the following certifications would be highly desired: A+, Net+, MCP, MCDST, or HDI Desktop Field Support Technician or comparable.
2 or more years of work-related experience is required, preferably in the Oil and Gas Sector
Experience in the following IT areas – PC, LAN, WAN, Site-to-Site VPN, Wireless (preferably Cisco) and web-based solutions, and DOS-based applications are required.
Experience and knowledge of Server 2019, Cisco Routers and Switches
Ability to set up and manage mobile devices required (iOS, Androids, Air Cards, etc.)
Experience in setting up HP LaserJet and Multi-functional printers is required.
Experience working with ITSM software preferably BMC Remedy



Our benefits package includes: (EXCLUDE on perm placements) Comprehensive medical benefits
Competitive pay
401(k) retirement plan
…and much more


About INSPYR Solutions


Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our client's business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, projects, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.