Controls Service Specialist

4 weeks ago


Gainesville, United States RoviSys Full time
Overview

Service Specialists are primarily responsible for various service and support functions around the clock across multiple client accounts. This role typically involves implementation, maintenance, and enhancement of control systems to ensure 24/7 facilities operations. A secondary responsibility is to support project teams designing and implementing customer building automation projects.

Responsibilities

Service and Support
  • Perform regular inspections, maintenance, and software updates of control systems
  • Identify and address system malfunctions or inefficiencies promptly
  • Implement system upgrades and enhancements to improve efficiency and performance
  • Continuously monitor service and support channels, including phone lines, email, chat, and ticketing systems
  • Track service metrics, performance indicators, and key performance indicators (KPIs) to identify issues and trends
  • Respond to incidents, outages, and service disruptions promptly
  • Manage shift schedules and workload distribution to meet service demands and effectively ensure 24/7 coverage
  • Act as a point of contact for escalated issues and complex customer inquiries
  • Collaborate with technical teams to resolve critical incidents quickly and efficiently
  • Develop incident response protocols and ensure they are followed
Instrumentation & Electrical Design
  • Create instrument lists by examining P&ID drawings
  • Compile submittal and procurement documentation for controls and instrument hardware
  • Provide technical support for panel fabrication technicians
  • Inspect completed control enclosures
System Design and Configuration
  • Participate in customer design review meetings
  • Assemble development system using project hardware and computers
  • Configure user interface and HMI screens
  • Configure DDC, PLC and/or DCS control algorithms
  • Draft system documentation from templates
  • Assist is customer demonstrations and acceptance testing
  • Configure networks to interface with equipment.
Onsite System Startup
  • Works in a supervised role and/or with a team at a customer site
  • Install project software and configuration onto site systems
  • Participate in point-to-point loop checks
  • Perform instrumentation and software calibration and tuning
  • Participate in functional tests of all systems
  • Troubleshoot installation discrepancies
  • Program field modifications as required
  • Assist with developing commissioning test plans and documentation updates/redlines
  • Assist with developing training documentation/presentation on operations and maintenance of system
Working Conditions
  • Requires on-call rotation to address critical system issues outside regular working hours.
  • During on-call rotation assignment, will need to be available 24/7. Out of on-call rotation required to work from Monday to Thursday regular working hours the week after an on-call rotation week. The remaining weeks of the month will work from Monday to Friday regular working hours.
  • The role requires travel to different facilities for installation, maintenance, or troubleshooting.
  • May include working in shifts, including nights, weekends, and holidays.
Qualifications
  • Proven track record as a Service Specialist and experience in service and support operations in a 24/7 environment.
  • Associate's Degree in approved mechanical or electrical program, or proper background as determined by interview
Technical Experience (One or more of the following technologies)
  • Controls Experience: Tridium: Niagara N4
  • Distech: Experience with BACnet and LON Distech controllers, Eclypse Controllers
  • Johnson Controls: Facility Explorer or Metasys controllers
  • Siemens: Experienced with Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC or Insight
  • Rockwell: FactoryTalk Suite, RS Logix/Studio 5000, familiarity with PlantPAx DCS
  • Other useful technologies include: Scripting languages (VBA, Python, etc.)
  • Knowledge of Kepware OPC server, ThinManager, VMware is preferred.
HVAC Experience Preferred:
  • Basic understanding of HVAC systems in large building automation systems.
  • Understanding of sequence of operations and P&IDs for HVAC and plant utilities.
  • Experience with functional testing, including the ability to create, maintain, and execute test plans.
  • Experience with specifying instrumentation and control valves for HVAC systems


  • Gainesville, United States Systems Ally Full time

    Collector play a vital role in order for us to meet our monthly goal. To succeed in this role, collections specialists need to have a range of skills and competencies that enable them to communicate, negotiate, analyze, and resolve issues with payers and patients. - Attention to detail. - Good communication skills. - Listening skills. - Document accounts...


  • Gainesville, United States PrideStaff Full time

    Customer Service Specialist Be a part of a dynamic and energic team as a Customer Service Specialist. Bring your attention to detail and fantastic communication skills to aid in an important aspect of our client's overall experience. Compensation: $18-$20/Hour Location: Hybrid, on site in a Gainesville office 2 days a week Schedule: Mon-Fri, 9AM-6PM (hybrid:...


  • Gainesville, United States PrideStaff Full time

    Customer Service Specialist Be a part of a dynamic and energic team as a Customer Service Specialist. Bring your attention to detail and fantastic communication skills to aid in an important aspect of our client's overall experience. Compensation: $18-$20/Hour Location: Hybrid, on site in a Gainesville office 2 days a week Schedule: Mon-Fri, 9AM-6PM (hybrid:...


  • Gainesville, United States O'Reilly Auto Parts Full time

    O'Reilly Automotive - 1446 Park Hill Dr [Store Supervisor / Team Member] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the areas of sales, customer service, store appearance and operations; Serve in a...


  • Gainesville, United States O'Reilly Auto Parts Full time

    O'Reilly Automotive - 1446 Park Hill Dr [Store Supervisor / Team Member] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the areas of sales, customer service, store appearance and operations; Serve in a...


  • Gainesville, United States Galen College of Nursing Full time

    **Introduction**: Are you passionate about delivering superior work outcomes? At Galen College of Nursing, we are committed to a single purpose: offering excellence in nursing education. Our staff and administration live out our vision! We change the life of one to care for the lives of many. Jump-start your career as a Registrar Service Specialist today...

  • Emergency Veterinarian

    2 months ago


    Gainesville, United States Community Care Veterinary Specialist Full time

    What if we could create a community of supportive veterinary professionals that collectively used their individual strengths to contribute to the care of all pets?  One where animal welfare is elevated by the supportive relationships between our local general practices and the best specialty care available? Our vision for a different kind of specialty...


  • Gainesville, United States Community Care Veterinary Specialist Full time

    What if we could create a community of supportive veterinary professionals that collectively used their individual strengths to contribute to the care of all pets?  One where animal welfare is elevated by the supportive relationships between our local general practices and the best specialty care available? Our vision for a different kind of specialty...


  • Gainesville, United States UF Health Shands Hospital Full time

    **Job Opening Summary**: The guest services specialist (GSS), under the direction of the Patient Experience Department, functions as a liaison between patients, families, visitors and staff to facilitate the highest level of patient satisfaction. The GSS creates a positive impression through high-quality engagement, assistance, proactive rounding and...


  • Gainesville, United States PrideStaff Full time

    Customer Service SpecialistBe a part of a dynamic and energic team as a Customer Service Specialist. Bring your attention to detail and fantastic communication skills to aid in an important aspect of our client's overall experience.Compensation: $18-$20/HourLocation: Hybrid, on site in a Gainesville office 2 days a weekSchedule: Mon-Fri, 9AM-6PM (hybrid: 2...


  • Gainesville, Florida, United States HCA Healthcare Full time

    Description IntroductionAre you passionate about delivering superior work outcomes? At Galen College of Nursing, we are committed to a single purpose: offering excellence in nursing education. Our staff and administration live out our vision We change the life of one to care for the lives of many. Jump-start your career as a Registrar Service Specialist...


  • Gainesville, Florida, United States HCA Healthcare Full time

    Description IntroductionAre you passionate about delivering superior work outcomes? At Galen College of Nursing, we are committed to a single purpose: offering excellence in nursing education. Our staff and administration live out our vision We change the life of one to care for the lives of many. Jump-start your career as a Registrar Service Specialist...

  • Service Specialist

    1 week ago


    Gainesville, United States Bass Pro Shops Full time

    POSITION SUMMARY:The Service Specialist assists in all aspects of Service Department operations including unit inventory procedures, pre-delivery inspection (PDI) and delivery orientation. Position may also assist customers requiring service or warranty repairs for their boat, motor, trailer or ATV/UTV and at times assist with the sale of parts and...


  • Gainesville, United States Community Care Veterinary Specialist Full time

    Who are we? What if we could create a community of supportive veterinary professionals that collectively used their individual strengths to contribute to the care of all pets? One where animal welfare is elevated by the supportive relationships between our local general practices and the best specialty care available? Our vision for a different kind of...


  • Gainesville, United States Community Care Veterinary Specialist Full time

    Who are we? What if we could create a community of supportive veterinary professionals that collectively used their individual strengths to contribute to the care of all pets? One where animal welfare is elevated by the supportive relationships between our local general practices and the best specialty care available? Our vision for a different kind of...


  • Gainesville, United States Contractor In Charge Full time

    Unleash your potential and ignite your career as a full-time Remote Entry-Level Customer Service Specialist! Join Contractor In Charge, the leading trades contractor company that empowers small business owners through top-notch financial guidance and bookkeeping support. This position enjoys an enticing pay range of $17-$19/hour depending on experience. Our...


  • Gainesville, United States Peachtree Pest Control and Division of Pestban Full time

    Job DescriptionJob DescriptionPest Control Service ProfessionalLooking for a place to GROW?Anticimex GA Family of Brands has been providing integrated pest management services throughout Georgia and the Carolinas for over 45 years! Our commitment is to ensure the health and safety of our team members, customers, and the environment through industry leading,...


  • Gainesville, United States HCA Healthcare Full time

    Description IntroductionAre you passionate about delivering superior work outcomes? At Galen College of Nursing, we are committed to a single purpose: offering excellence in nursing education. Our staff and administration live out our vision! We change the life of one to care for the lives of many. Jump-start your career as a Registrar Service Specialist...


  • Gainesville, United States Amazon Data Services, Inc. Full time

    AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on....


  • Gainesville, United States Rollins Full time

    ** Part-time Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** PARTT020578 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Part-time Customer Service Specialists** are committed to this purpose. Our part-time...