See more Collapse

Service Manager

1 month ago

Lakeland, United States Trek Bicycle Full time
A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us

Job Location
Trek Store Lakeland

Summary

Job Description

As Service Manager, you'll be the operations lead for your store's Service Center-and you'll be the one who's ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.

You'll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek's signature hospitality. That means you'll need to be a great communicator and leader who knows how to get the best out of your colleagues.

You'll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.

This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You'll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop's needs so both the service and sales teams are set up for success.

What you'll bring to the team

  • A positive, pitch-right-in attitude and motivation to help every customer find what they need
  • Fantastic hospitality-a warm, approachable manner, great listening skills, and a drive to help in any way you can-even on the toughest, busiest days
  • Great leadership skills and the ability to motivate and develop future leaders
  • Ability to plan effectively and stay a step ahead of your shop's needs
  • 3+ years of bicycle service center experience
  • A commitment to delivering the best possible experience for every customer
  • An active learning engine and willingness to attend Trek Service classes in Waterloo, WI
  • Proactive approach to staying up to date on industry changes and trends


Trek Benefits

•Flexible and fun company culture
•Competitive health care
•PPO & HDHP medical plan options, Dental insurance, Vision insurance
•Flexible Spending Accounts (FSA)
•Free life insurance & optional term life insurance
•Competitive vacation package
•401(k) with match and Employee Stock Ownership Plans (ESOP)
•12 weeks of maternity leave with 100% pay
•Paid company holidays
•Tuition Reimbursement up to $15,000 (Undergraduate & Masters programs)
•Employee discounts on all product
•Deep partner retail discounts

We are an Equal Employment Opportunity ("EEO") Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish

We have other current jobs related to this field that you can find below

  • General Manager

    4 weeks ago

    Lakeland, United States Vertex Service Partners Full time

    Vertex Service Partners (an Alpine Investors company)General ManagerVertex Service Partners is a company focused on acquiring and growing residential home improvement services companies in the United States, with a focus on roofing & other exterior services. Vertex is backed by Alpine Investors, a top-decile private equity fund with a long history of...

  • General Manager

    4 weeks ago

    Lakeland, United States Vertex Service Partners Full time

    Vertex Service Partners (an Alpine Investors company)General ManagerVertex Service Partners is a company focused on acquiring and growing residential home improvement services companies in the United States, with a focus on roofing & other exterior services. Vertex is backed by Alpine Investors, a top-decile private equity fund with a long history of...

  • General Manager

    3 weeks ago

    Lakeland, United States Vertex Service Partners Full time

    Vertex Service Partners (an Alpine Investors company)General ManagerVertex Service Partners is a company focused on acquiring and growing residential home improvement services companies in the United States, with a focus on roofing & other exterior services. Vertex is backed by Alpine Investors, a top-decile private equity fund with a long history of...

  • Service Manager

    1 month ago

    Lakeland, United States Buffalo Wild Wings Full time

    SERVICE MANAGER Know what it's like to be in the stadium on game day? Then you know what it's like to work at Buffalo Wild Wings. It's fun. It's fast-paced. We're at the top of our game - and we want to keep it that way. So, we're constantly upping the ante, providing the ultimate experience for our fans. And, of course, it's our people that bring that...

  • Service Manager

    4 weeks ago

    Lakeland, United States Buffalo Wild Wings Full time

    SERVICE MANAGER Know what it's like to be in the stadium on game day? Then you know what it's like to work at Buffalo Wild Wings. It's fun. It's fast-paced. We're at the top of our game - and we want to keep it that way. So, we're constantly upping the ante, providing the ultimate experience for our fans. And, of course, it's our people that bring that...

  • Service Manager

    2 weeks ago

    Lakeland, United States Trek Bicycle Corp Full time

    A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your...

  • Automotive Service Manager

    3 weeks ago

    Lakeland, United States Midas of Lakeland Full time

    **Responsibilities**: - Ensure efficient and timely completion of all automotive repairs and maintenance - Provide exceptional customer service by addressing customer concerns and resolving any issues - Schedule and assign work to automotive technicians and mechanics - Monitor technician performance and provide coaching or training as needed - Maintain...

  • Client Services Support Manager

    2 weeks ago

    Lakeland, Florida, United States Saddle Creek Logistics Services Full time

    Why Choose Saddle Creek? Saddle Creek Logistics Services thrives on fostering a diverse, welcoming, and respectful team environment. We not only impact our community as a crucial service provider, but also provide our team members with opportunities to enhance their skills, build rewarding careers, and end each day feeling accomplished.If you're seeking a...

  • Client Services Support Manager

    1 month ago

    Lakeland, United States Saddle Creek Logistics Full time

    Why Work for Saddle Creek? Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If...

  • Client Services Support Manager

    4 weeks ago

    Lakeland, United States Saddle Creek Logistics Full time

    Why Work for Saddle Creek? Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If...

  • Service Manager, Gas Mechanical

    4 weeks ago

    Lakeland, United States AP4 Group Full time

    Job DescriptionJob DescriptionHughes Technical Services, a Division of AP4 Group, is seeking a full time Service Manager, Gas MechanicalAP4 Group is a global full-service provider of heavy-duty & aeroderivative industrial gas turbine maintenance, including spare parts distribution, component repairs, and field services. Our team of 170 dedicated employees is...

  • Account Manager

    3 weeks ago

    Lakeland, United States USA DeBusk, LLC Full time

    **Classification**:Exempt **Department**: Industrial Services **Reports to**:Branch Manager **Company Profile**: USA DeBusk is a best-in-class mechanical and industrial cleaning services provider specializing in servicing the downstream energy market. We offer the full suite of maintenance and turnaround services including hydro blasting, hydro cutting,...

  • Account Manager

    1 month ago

    Lakeland, United States USA DeBusk, LLC Full time

    Classification: ExemptDepartment: Industrial ServicesReports to: Branch ManagerCompany Profile:USA DeBusk is a best-in-class mechanical and industrial cleaning services provider specializing in servicing the downstream energy market.  We offer the full suite of maintenance and turnaround services including hydro blasting, hydro cutting, hydro excavation,...

  • Account Manager

    4 weeks ago

    Lakeland, United States USA DeBusk, LLC Full time

    Classification: ExemptDepartment: Industrial ServicesReports to: Branch ManagerCompany Profile:USA DeBusk is a best-in-class mechanical and industrial cleaning services provider specializing in servicing the downstream energy market.  We offer the full suite of maintenance and turnaround services including hydro blasting, hydro cutting, hydro excavation,...

  • Operations Manager

    1 month ago

    Lakeland, United States USA DeBusk, LLC Full time

    Operations Manager Job DescriptionClassification: ExemptDepartment: Industrial ServicesReports to: Branch Manager Company Profile:USA DeBusk is a best-in-class mechanical and industrial cleaning services provider specializing in servicing the downstream energy market.  We offer the full suite of maintenance and turnaround services including hydro blasting,...

  • Operations Manager

    4 weeks ago

    Lakeland, United States USA DeBusk, LLC Full time

    Operations Manager Job DescriptionClassification: ExemptDepartment: Industrial ServicesReports to: Branch Manager Company Profile:USA DeBusk is a best-in-class mechanical and industrial cleaning services provider specializing in servicing the downstream energy market.  We offer the full suite of maintenance and turnaround services including hydro blasting,...

  • Healthcare Customer Service Team Manager

    2 weeks ago

    Lakeland, Florida, United States GetixHealth Full time

    Revenue Cycle Coordinator at GetixHealthSCHEDULE: 11:00AM - 8:00PM, Monday - Friday COMPENSATION: $48K - $54K Based on Experience; Quarterly Bonus EligibleWORK ENVIRONMENTOffice environment - no remote work option available Must be able to lift and/or move 20 pounds with or without accommodation. ROLE AND RESPONSIBILITIESMaintaining a professional...

  • Service Coordinator

    3 weeks ago

    Lakeland, United States Pan American Behavioral Health Full time

    **Job Summary**: We are seeking a dedicated Service Coordinator to join our team. The Service Coordinator will be responsible for managing administrative tasks, schedules appointments, and ensures smooth operations at the front desk while maintaining a high level of professionalism and customer service. This role requieres fluency in two languages (English...

  • Service Advisor

    2 weeks ago

    Lakeland, Florida, United States Qvale Auto Group, Inc. Full time

    Qvale Auto Group has over 70 Years in the automotive industry, beginning in California and now owning and operating 3 dealerships in Florida."_We are a team committed to providing value, quality and excellence in sales and service; inspired by our customers' standards and the Qvale family reputation for integrity."_The Service Advisor is the center of...

  • Service Advisor

    1 month ago

    Lakeland, United States Lakeland Chrysler Dodge Jeep Full time

    At Lakeland Chrysler Dodge Jeep Ram, we value our employees and we treat them like family. Each team member can take advantage of our ongoing training programs, advancement opportunities and progressive culture. Shown below are our available positions, please take a look and apply today! At Lakeland Toyota, we pride ourselves on delivering a truly...