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Tier I Engineering Technician II

3 months ago

Cheyenne, United States VetJobs Full time
Job Description

Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

Department Summary

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.

Job Duties and Responsibilities

A successful Tier I Engineering Technician II is responsible for monitoring all activities of the network facility ensuring high quality data transmissions, responding to alarms, documenting outages and escalating. The Tier I Engineering department maintains the IPVOD content infrastructure as well as the back-end systems for remote viewing and management of Set Top Boxes (STBs). Assisting Broadcast Networks (BN) with maintenance activities and monitoring of networks. Performs audits and inventory, troubleshooting, infrastructure upgrades, routine maintenance, and repair and/or replacement of hardware and/or software for the Data Center (DC). Installation and maintenance of MVDDS Hardware/Software with the assistance of our IHS technician's on-site. Performance of Channel Takedowns, ownership of Active Directory (AD), Patching of Linux and Windows Operating Systems (OSs), Server decommissioning for Dish Technologies (DT), Slingbox, and Sling TV. Some contact with customers and outside vendors will occur, so candidates must have good customer interface skills.

Key Responsibilities:

Effectively uses written and verbal communication skills to relay details of issues or tasks
Receives and accepts pass downs to ensure all notifications alerts or hourly updates are communicated to oncoming shift personnel, and get clarification when needed
Validates customer complaints and follows through to provide a response to the customer
Documents technical discrepancies or outages and reports problems to appropriate personnel
Communicates with outside providers as needed to coordinate onsite repair activities as needed
Identifies, reviews, and reports service issues and outages, performing troubleshooting and escalating to Tier II as needed
Uses resource databases effectively to expedite troubleshooting and escalations
Responds to visual and audible alerts via man-machine computer user interface screens
Perform content sweeps as directed on each shift
Provide Tier I and Tier II telephone contact for Tier I Engineering systems
Perform fault management and Problem resolution in a highly complex and mission-critical production Data Center environment
Required to change out physical hardware i.e. drives, batteries, power supplies, cabling, etc
Perform software and hardware upgrades to maintain high-performance requirements
Knowledge of Cisco UCS, Dell servers, PDUs, Infinibox, and Isilon
Knowledge of VMWare, Windows, Ubuntu, MVDDS, and/or Kubernetes
Monitor services that include adult content without objections
Monitor the health of the network, storage and servers using a variety of tools including Zenoss, Zabbix and inhouse developed dashboards
Installation of operating systems and software applications
Accepts OTHER duties as assigned
Linux and Windows patching
BN monitoring weekends and holidays
Escalate with vendors and internal/external customers
Maintain Active Directory
Assist Tier II and Engineering on projects as assigned

Additional Qualifications/Responsibilities

Skills, Experience and Requirements

Education and Experience:

HS Diploma/GED/Technical Degree and 2 or more years of experience in systems, software, or network; or an equivalent combination of education and experience
1+ years of experience with Microsoft Office Suite and Google G-suite to access emails, enter data, access databases, and create documents
2+ years of experience in UNIX/Linux server administration including scripting in one or more languages
1-5 years of progressively related experience

Skills and Qualifications:

Ability to type 20 WPM
Ability to use communication to build a positive environment by demonstrating respect, clarifying expectations, and keeping commitments
Attitude inspires confidence by approaching work with energy and determination to contribute
Communication skills and strong customer service orientation
Able to clearly communicate network issues and the status of efforts to resolve problems
Ability to communicate complex technologies effectively with non-technical personnel, management, and customers
Ability to read, analyze, and interpret data and make well-informed decisions before issues become customer-impacting to interpret documents such as operating manuals, instructions, procedures
Ability to deal with concurrent problems and issues effectively
Ability to remain calm in a high-pressure situation and deal with ambiguous or unexpected situations
Ability to prioritize in a fast-paced environment
Capability to approach problems not covered by existing procedures is important
Ability to work effectively with cross-functional teams
Experience with SOP-related procedures; works under supervision, but has more independence in role than a Tech I due to mastery of skills; able to train on procedures
Prefer experience with VMWare, Isilon, fundamental knowledge of routing concepts, fundamental knowledge of switching concepts, fundamental knowledge of IP transport, and EMC technologies

Working Conditions:

Must be able to work in/near office and/or equipment rooms with low light levels and in temperatures of 60-70 degrees
Ability to sit for long periods of time
Ability to stand, walk, and reach while performing the duties of this job
Must be available to work a rotating schedule as dictated by the needs of the business as the facility operates 24/7/365

Salary Ranges

Compensation: $26.00/Hour - $28.50/Hour