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Call Center Representative-Day Shift

2 months ago

Mentor, United States Ladies & Gentlemen Hair Stylists Full time
  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • Reserve appointments for the guest at their preferred location
  • Call clients and customers to inform them about the company's new products & services
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Review customer or client accounts, providing updates and information
  • Collaborate with other call center professionals to improve customer service
  • Marketing job duties as required
Requirements
  • Strong communication, both written and verbal
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Comfortable working in fast-paced environments
  • Troubleshooting skills, either basic or advanced, depending on the role and industry
  • Computer literacy
  • Phone skills, including familiarity with complex or multi-line phone systems
  • In-depth knowledge of a company's products and/or services
  • Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area