Microsoft Teams Voice Specialist

Join to apply for the Microsoft Teams Voice Specialist role at Network Designs, Inc.We are seeking a technically proficient and solutions‑oriented Microsoft Teams Voice Specialist to support the deployment, configuration, and lifecycle management of Microsoft Teams Voice solutions in a secure, enterprise environment spanning multiple sites. This role requires hands‑on technical work, solution development, and optimization of Microsoft Teams Phone System, Direct Routing, Operator Connect, and Session Border Controllers (SBCs). The ideal candidate will be skilled at managing telephony environments, integrating with enterprise workflows, and ensuring compliance with federal cybersecurity standards.About NDiNetwork Designs, Inc. (NDi) is a leading Federal contractor that specializes in designing, developing, and delivering information technology and network solutions for government customers. Founded in 1985, NDi’s core values have driven all aspects of the business and have been paramount to our company’s success and the establishment of an enjoyable workplace atmosphere. At NDi, we value collaboration, career growth, and winning ideas.Military Veterans Encouraged to Apply.RequirementsU.S. Citizenship is requiredMust possess an active TS clearance at the time of application, be willing and able to obtain SCI access, and pass a CI polygraph.This position is onsite 5 days a week in Washington D.C.Qualifications And ExperienceA Bachelor’s Degree in Information Systems, Computer Science, Business Systems, or related IT management or an equivalent combination of education, training, and work experience.Minimum 5 years of experience in enterprise telephony or unified communications, with direct experience supporting Microsoft Teams Phone System.Proficient in PowerShell scripting, Microsoft Teams Admin Center, and Microsoft 365 Admin Center.Strong troubleshooting skills and attention to detail.Effective communication skills to convey technical concepts to both technical and non‑technical stakeholders.Practical expertise with Microsoft Teams Voice technologies: Direct Routing, Operator Connect, Session Border Controllers (SBCs), SIP/VoIP routing, and dial plan design.Solid experience in configuring and managing Microsoft Teams Admin Center.Preferred QualificationsExperience migrating legacy PBX systems to Microsoft Teams Voice.Familiarity with government cybersecurity compliance frameworks (e.g., STIGs, FISMA, NIST).Experience integrating Teams Voice with third‑party systems or services.Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (or equivalent).ResponsibilitiesAssist in the implementation and support of Microsoft Teams Voice services across multiple locations, including dial plan design, SBC configuration, and integration with Operator Connect and Direct Routing.Configure and maintain Teams Voice features such as e911, call queues, auto‑attendants, voicemail, and number management.Conduct infrastructure health checks; apply software, firmware, and security updates to telephony systems and components.Manage development/test lab environments to validate VoIP devices and Analog Telephone Adapters (ATAs).Integrate Teams telephony with enterprise systems, service desks, and ITSM workflows to support business continuity.Apply and maintain STIGs, manage vulnerability scanning and remediation, and ensure PKI and certificate validity.Utilize monitoring tools and dashboards to track uptime, performance, and usage trends; generate reports for stakeholders.Provide Tier 2/3 support for telephony issues, working collaboratively across IT, security, and operations teams.Compensation And BenefitsSalary: $85,547 – $95,547 per year. Benefits include comprehensive health, dental, vision, pet, and legal insurance, a 401(k) plan with employer matching, paid leave, paid holidays, wellness programs, and professional development opportunities.Veterans First CommitmentAs a Service‑Disabled Veteran‑Owned Small Business (SDVOSB), NDi is dedicated to hiring veterans and providing a supportive work environment that honors their service while recognizing the unique skills and experiences they bring to our organization.Commitment To DiversityNDi is an Equal Opportunity Employer. We are committed to creating a diverse environment and are proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran or military status, citizenship, national origin, or any other basis prohibited by law in all phases of the employment process and compliance with applicable federal, state, and local laws and regulations. As a federal government contractor, NDi complies with all applicable affirmative action requirements.Apply NowTake advantage of this unique opportunity to join one of the fastest‑growing companies in Federal contractingEmployment DetailsSeniority level: Mid – Senior levelEmployment type: Full‑timeJob function: Information TechnologyIndustries: IT Services and IT Consulting #J-18808-Ljbffr