![YMCA](https://media.trabajo.org/img/noimg.jpg)
Senior It Helpdesk Specialist
1 month ago
The YMCA is a cause driven organization. Join us to develop your leadership potential and discover a career that is more than a job.
Job Description
As a Senior Helpdesk Specialist, you will be the go-to expert for all IT-related issues, providing advanced support and leading our helpdesk team. You will play a critical role in maintaining our IT infrastructure, resolving technical problems, and delivering exceptional service to our staff and members. If you have a passion for technology and a talent for problem-solving, we want you to join our mission
Qualifications
- Experienced IT Professional: Associates or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred with 5+ years of experience in a helpdesk or IT support role.
- Technical Expert: In-depth knowledge of computer systems, Active Directory and Office 365, networks, and software applications, with certifications such as A+, Network+, Security+, MCSA, MCSE or similar preferred. Proficient with a ticketing system.
- Problem Solver: Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
- Team Player: Excellent interpersonal and leadership skills, with experience mentoring and guiding junior team members.
- Customer Focused: Exceptional customer service skills with a patient and user-friendly approach.
- Detail-Oriented: Strong organizational skills with the ability to document processes and procedures accurately.
- Continuous Learner: Commitment to staying updated with the latest technology trends and advancements.
- IT Support: Provide expert-level support for complex technical issues, ensuring timely and effective resolution.
- Troubleshooting: Diagnose and resolve hardware, software, and network issues, escalating when necessary.
- System Maintenance: Perform routine maintenance and updates on IT systems and infrastructure.
- User Training: Develop and conduct training sessions to enhance user proficiency and minimize technical issues.
- Documentation: Create and maintain comprehensive documentation for technical processes, procedures, and troubleshooting steps.
- Customer Service: Deliver exceptional customer service, ensuring user satisfaction and effective communication.
- Continuous Improvement: Identify opportunities for process improvements and implement best practices in helpdesk operations.
Schedule: The Senior IT Helpdesk Specialist is expected to make in-person visit to the various YMCA branches in the DMV area and work onsite and virtually as needed.
Required Certifications
Why Join Us:
The YMCA offers a collaborative and energizing work environment that encourages personal and professional growth. By joining our team, you will have the opportunity to make a meaningful impact in the community while enjoying a range of benefits designed to support your overall well-being.
- Impactful Work: Play a crucial role in ensuring our technology supports the YMCA’s mission and goals.
- Competitive Compensation: Salary range of $65,000.00 to $68,000.00 reflects your skill and experience.
- Medical, Dental, and Vision Insurance: Comprehensive plans to ensure you and your family can receive the care you need.
- Wellness Programs: Y membership for you and your family to support your physical and mental health.
- Retirement Plans to Secure your Financial Future: The Y will contribute 10% of your salary into the Y’s retirement savings plan. You also have the option to make additional contributions to the Y’s 403(b) and ROTH plans.
- Work-Life Balance: Generous vacation, sick leave, and holidays.
- Flexible Work Arrangements: Opportunities for flexible scheduling.
- Professional Growth: Enjoy opportunities for professional development and career advancement.
- Inclusive Environment: Thrive in a collaborative, mission-driven workplace with a commitment to diversity, equity, and inclusion ensuring all employees feel valued.
Ymca Careers
Similar Positions
Information Technology Coordinator
Oshkosh Community YMCA
Senior Systems Administrator
Providence Metropolitan YMCA
We have other current jobs related to this field that you can find below
-
Senior It Helpdesk Specialist
2 weeks ago
Washington, United States YMCA Full timeThe YMCA is a cause driven organization. Join us to develop your leadership potential and discover a career that is more than a job. Job Description As a Senior Helpdesk Specialist, you will be the go-to expert for all IT-related issues, providing advanced support and leading our helpdesk team. You will play a critical role in maintaining our IT...
-
Senior It Helpdesk Specialist
4 weeks ago
Washington, United States YMCA Full timeThe YMCA is a cause driven organization. Join us to develop your leadership potential and discover a career that is more than a job. Job Description As a Senior Helpdesk Specialist, you will be the go-to expert for all IT-related issues, providing advanced support and leading our helpdesk team. You will play a critical role in maintaining our IT...
-
Senior It Helpdesk Specialist
2 weeks ago
Washington, United States YMCA Full timeThe YMCA is a cause driven organization. Join us to develop your leadership potential and discover a career that is more than a job. Job Description As a Senior Helpdesk Specialist, you will be the go-to expert for all IT-related issues, providing advanced support and leading our helpdesk team. You will play a critical role in maintaining our IT...
-
Senior It Helpdesk Specialist
3 weeks ago
Washington, United States YMCA Full timeThe YMCA is a cause driven organization. Join us to develop your leadership potential and discover a career that is more than a job. Job Description As a Senior Helpdesk Specialist, you will be the go-to expert for all IT-related issues, providing advanced support and leading our helpdesk team. You will play a critical role in maintaining our IT...
-
Helpdesk Senior Analyst
3 weeks ago
Washington, Washington, D.C., United States NTT DATA Services Full timeReq ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Senior Analyst to join our team in Washington, District of Columbia (US-DC), United States (US).General...
-
Helpdesk Senior Analyst
4 weeks ago
Washington, United States NTT DATA Services Full timeReq ID: 274280 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Analyst to join our team in Washington, District of Columbia (US-DC), United...
-
Junior Helpdesk Specialist
4 weeks ago
Washington, Washington, D.C., United States NTT DATA Services Full timeReq ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Junior Helpdesk Specialist to join our team in Washington, DC, District of Columbia (US-DC), United States...
-
Helpdesk Specialist
2 weeks ago
Washington, United States AHU Technologies Inc Full timeRole : Helpdesk Specialist Client : DC Governement Location : Washington, DC Job Description : Responsibilities: Responds to and diagnoses problems through discussion with users. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps. Supervises operation of help...
-
Helpdesk Specialist
2 months ago
Washington, United States AHU Technologies Inc Full timeJob DescriptionJob DescriptionRole : Helpdesk SpecialistClient : DC GovernementLocation : Washington, DCJob Description :Responsibilities:1. Responds to and diagnoses problems through discussion with users.2. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.3....
-
Junior Helpdesk Specialist
4 weeks ago
Washington, DC, United States NTT DATA Services Full timeReq ID: 288552 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Junior Helpdesk Specialist to join our team in Washington, DC, District of Columbia (US-DC),...
-
Helpdesk Specialist Journeyman
5 days ago
Washington, United States AHU Technologies Inc Full timeJob DescriptionJob DescriptionTITLE: Helpdesk Specialist JourneymanLOCATION: Washington DC / OnsiteMINIMUM EDUCATION: Bachelors degree in IT, related field, or equivalent experience.REQUIRED EXPERIENCE: 8 yearsINTERVIEWS: Either Webcam or In PersonJob Description:The client helps is looking to add to its client Technical Support. The candidate should have...
-
Helpdesk Specialist Journeyman
2 months ago
Washington, United States AHU Technologies Inc Full timeJob DescriptionJob DescriptionTITLE: Helpdesk Specialist JourneymanLOCATION: Washington DCMINIMUM EDUCATION: Bachelors degree in IT, related field, or equivalent experience.REQUIRED EXPERIENCE: 10 yearsINTERVIEWS: Webcam interviewJob Description:A client is looking for someone with 6-10 years of experience. They will respond to and diagnose problems through...
-
Helpdesk Specialist Journeyman
3 weeks ago
Washington, United States Serigor Inc. Full timeJob DescriptionJob DescriptionJob Title: Helpdesk Specialist Journeyman (Onsite)Location: Washington, DCDuration: 12 Months+Job Description:Service/Incidents requests within the agency's Service Level Agreements Adhere to all Enterprise-wide security policies related to security and integrity of Districtowned Resources Provide assistance with...
-
Helpdesk Specialist Journeyman
2 months ago
Washington, United States Serigor Inc. Full timeJob DescriptionJob DescriptionJob Title: Helpdesk Specialist Journeyman (Onsite)Location: Washington, DCDuration: 12 Months+Job Description:Service/Incidents requests within the agency's Service Level Agreements Adhere to all Enterprise-wide security policies related to security and integrity of Districtowned Resources Provide assistance with...
-
Help Desk Staff/Specialist
5 days ago
Washington, United States NextGen IT Services Full timeJob DescriptionJob DescriptionHelp Desk Staff/SpecialistResponsibilities:This vital position is responsible for providing direct support to end users onsite and remote, and tracking all Help Desk metrics every week, including some new/open incidents, classification of incidents by tier and assigned group, and number of resolved instances.Receive customer...
-
Helpdesk Specialist Journeyman
6 days ago
Washington, United States Rishabh RPO Full timeJob DescriptionJob DescriptionPosition Title & Code: Helpdesk Specialist JourneymanLocation: Washington, DCShort Description:client helps is looking to add to its DCPS Technical Support. The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be comfortable...
-
Helpdesk Specialist Journeyman
2 months ago
Washington, United States Serigor Inc Full timeJob Title: Helpdesk Specialist Journeyman (ONSITE) Location: Washington, DC Duration: 12 Months+ Job Description: Service/Incidents requests within the agency's Service Level Agreements Adhere to all Enterprise-wide security policies related to security and integrity of Districtowned Resources Provide assistance with installation, operation, and maintenance...
-
6 years of Helpdesk Specialist
2 weeks ago
Washington, United States AHU Technologies Inc Full timeRole : Helpdesk Specialist Location : Washington DC (Onsite) Client : DC government Job Description: Resolve technical issues and closing out assigned Service/Incidents requests within the agency's Service Level Agreements ii. Adhere to all Enterprise-wide security policies related to security and integrity of Districtowned Resources iii. Provide assistance...
-
Helpdesk Specialist Journeyman
2 weeks ago
Washington, United States Serigor Inc Full timeJob Title: Helpdesk Specialist Journeyman (ONSITE) Location: Washington, DC Duration: 12 Months+ Job Description: Service/Incidents requests within the agency's Service Level Agreements Adhere to all Enterprise-wide security policies related to security and integrity of Districtowned Resources Provide assistance with installation, operation, and maintenance...
-
Helpdesk Specialist Journeyman
3 weeks ago
Washington, United States Serigor Inc. Full timeJob DescriptionJob DescriptionJob Title: Helpdesk Specialist Journeyman (ONSITE)Location: Washington, DCDuration: 12 Months+Job Description:Service/Incidents requests within the agency's Service Level AgreementsAdhere to all Enterprise-wide security policies related to security and integrity of Districtowned Resources Provide assistance with...