Restaurant Host

2 weeks ago

Birmingham, United States Aparium Hotel Group Full time
YOUR BENEFITS
  • Competitive pay for all positions
  • Up to 50% off food when you dine at the hotel as a guest
  • Greatly discounted room rates for your out of town guests
  • Medical, Dental, Vision, STD/LTD insurance at an affordable group rate
  • Company paid Life Insurance
  • Paid Vacation, Sick, and Holidays
  • Discounted pet insurance through ASPCA
  • 401k
  • Paid time off to volunteer in your community
  • Free shift-meal prepared by our in-house culinary experts
  • Discounts & perks with our local collaborators i.e. Canine To Five - Ferndale, Blo Blow Dry Bar, Broder & Sachse Real Estate, etc.
  • Employee Referral Bonus Program
  • Strong sense of belonging through diversity, equity, and inclusion

WHO WE ARE
Hotels done differently. It's not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve.

Combining luxury with Avant-Garde style, the Daxton Hotel looks to set a new cultural standard in the heart of downtown Birmingham. Minutes from Detroit, Daxton serves as a proud neighbor and a worldly traveler, nurturing local partnerships while building international collaborations to create a vibrant soulful place.

THE ROLE
The Host reports to the Food and Beverage Managers and works in a team environment with other restaurant professionals, including barbacks, bartenders, servers, dishwashers, cooks, and chefs. It is critical the person in this position possess a background and knowledge in basic service techniques and has a natural ability to manage time.

The Host is responsible for the beginning and the end of memorable guest experiences, welcoming your guests with genuine hospitality that reflects our town. Hosts own the arrival and departure experience in the restaurant, and it is critical that you hold that experience in high regard. The ability to learn managing reservations and scheduling software is necessary to ensure expert service to guests with allergies and restrictions. Ongoing food and beverage tasting, and trainings will allow you to expand your knowledge of beer, wine, and spirits.

All of our service team members are expected to be reliable and responsible. You will arrive changed, polished and mentally ready to work on time. We put an emphasis on treating each other like we treat our guests, sharing a smile, a helping hand, and a willingness to jump in to assist in any situation.

You will also actively develop trusting and transparent relationships with your peers on the service team and other associates of the hotel. As a team member within Aparium Hotel Group you will work with a phenomenal group of peers who insist that you are collaborative, humble, experienced and open-minded - no egos are allowed.

WHAT YOU WILL DO
  • Uphold and model the company's principles of People, Place and Character, driving collaboration, intuition and translocal hospitality
  • Assist in all aspects of a guest's experience from beginning to end by extending a friendly greeting in an inviting environment, ensuring proper set-up the host stand, reviewing reservations and making recommendations as to the setup of the room; executing on requests in a friendly and timely manner, ensuring satisfaction throughout and adjusting as necessary
  • Participate in daily line ups and quarterly all staff meetings to further develop ideas and objectives with the service team while simultaneously providing constructive feedback and strategizing to overcome and correct any previously missed opportunities
  • Work in an organized and clean fashion by opening the restaurant for business at the prescribed time, assigning seating, following service standards, and maintaining a station chart and cover count
  • Inspect the cleanliness of each section of the dining room and the private dining rooms and make necessary improvements as well as check each table prior to opening to ensure its properly set
  • Pick up the daily menus and insert them properly in their covers; and inspect every menu and list to ensure their condition and appearance
  • Develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day
  • Know the server stations, their daily assignments, their personal timing patterns, and their maximum workload capacity, and of course balance and close shift properly
  • Answer telephones according to hotel standard and take reservations or provide information regarding the restaurant or any other hotel service
  • Carry trays, bus, and reset tables with linen, china, glass and silver as needed; complete side work assigned by manager
  • Observe conditions of all physical facilities and relay any challenges to the food and beverage leadership team to make corrections and improvements as needed
  • Communicate effectively with the F&B and Culinary teams to ensure all guests get their food as ordered in timely fashion

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