Operations Support Specialist

2 months ago


cincinnati, United States Agility Partners Full time

About this Role

Agility Partners is seeking a qualified Operations Support Specialist to fill an open position with one of our banking clients. This exciting opportunity involves monitoring and troubleshooting mainframe and open system production schedules in a fast-paced environment. You'll be responsible for ensuring Service Level Agreements (SLAs) are met while identifying risks and improving operational workflows. This role is ideal for someone passionate about technical problem-solving and customer service.


Responsibilities:

  • Monitor, support, and troubleshoot production schedules for failures or delays using various tools.
  • Triage basic problems, taking corrective action to ensure availability and minimize downtime.
  • Ensure timely completion of production schedules and resolve processing issues.
  • Follow and recommend improvements to standard operating procedures for increased efficiency.

The Ideal Candidate

  • Knowledge of Tape Storage Management (TSM) or similar backup software.
  • Experience with automated mainframe/open system scheduling systems, preferably IBM Tivoli.
  • Familiarity with Windows, UNIX, MVS, IBM mainframe, JES2, and related monitoring tools.
  • Strong communication and interpersonal skills.

Benefits and Perks

Work within a collaborative team environment where ideas and creativity are welcomed Family and Work Life balance are important to this organization and valued for the employees.

  • Working for an organization that focuses on company culture, inclusion and diversity
  • 50% medical coverage for you and your entire family, short/long term disability and life insurance options
  • 401(k)
  • Life Insurance
  • Disability coverage


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