Customer Support Specialist

1 week ago

Cincinnati, United States Shorr Packaging Corp. Full time

Description

Together, We Own it Start your employee owner journey with Shorr Packaging.

The Custom Support Specialist provides a positive brand experience for existing and potential customers as a key liaison between Shorr and our valued customers. Through close collaboration with a variety of internal and external stakeholders, this individual ensures that our business and sales strategies are executed through daily interactions with our customers. The Customer Support Specialist is critical to Shorr‘s success as they are a front-line resource for our customers and can greatly impact customer experience, retention, and loyalty.

Responsibilities

  • Handle customer inquiries on product, price, and lead-time with a drive for first contact resolution.
  • Research new items and product substitutions to ensure smooth customer experience.
  • Build credibility and trust with assigned customers while influencing buying decisions and customer-focused solutions
  • Manage customer cases in Sxe and CRM systems ensuring timely resolution
  • Liaise with sales and operations to support new customer onboarding process from account creation to post-delivery ensuring high customer satisfaction.
  • Create and maintain customer profiles and account notes in Sxe and CRM
  • Monitor customer-owned and slow-moving inventory levels in coordination with sales to ensure billing and shipment is on track.
  • Work with sales and customer to upsell, cross-sell, and move E&O inventory.
  • Problem Resolution:
  • Investigate and resolve customer complaints while capturing details in Shorr‘s CRM system.
  • Process invoice corrections, product replacements, and returns in SXe system while ensuring customer satisfaction.
  • Investigate customer inquiries and provide solutions in a timely manner.
  • Monitor internal reports to ensure customer deliverables are met.
  • Price Management & Quote Support:
  • Set up and maintain price records at the direction of sales team.
  • Monitor product margin fluctuations and alert sales team to fluctuations.
  • Process quotes in SQM when support is needed from Account Executive.
  • Other duties may be assigned.

Shorr Packaging does not provide work authorization sponsorship for this position.

Requirements

  • Associates Degree or equivalent experience required
  • Previous work experience in a customer support related role in the packaging or related industry
  • Experience with MS Word, Excel and Outlook.
  • Passion for being a Shorr brand ambassador and delivering an excellent customer experience or demonstrated ability having done so in another B2B customer support environment.
  • Demonstrated customer-focused problem solver with strong desire for accountability.
  • Excellent communication (verbal and written) skills with ability to handle conflict resolution.
  • Demonstrated ability to be adaptable and thrive in a fast-paced environment with constant change.
  • Ability to collaborate cross-functionally by communicating critical details to enhance customer experience.
  • Strong time-management with ability to effectively prioritize multiple requests and pressures.
  • Proven ability to deliver measurable results.
  • Knowledge of ERP, CRM, and ecommerce platforms.
  • Prior experience using MS Outlook, Word, and Excel.

Benefits

  • Build Wealth: Employee Stock Ownership Plan (ESOP) - Together, We Own It
  • Comprehensive Employee Benefits: Explore Shorr Benefits
  • Competitive hourly rate plus targeted annual bonus plan
  • 401K plan plus matching
  • Team based Employee Owner company culture

Shorr Packaging Corporation is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. It is the policy of the Shorr Packaging Corporate to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, protected veteran status, disability status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.


  • Customer Support Specialist

    4 weeks ago

    Cincinnati, Ohio, United States Insight Global Full time

    A Customer Support Specialist is the backbone of customer service, ensuring everything runs smoothly and resolving issues quickly for patients. This role involves troubleshooting customer problems, assisting end-users, and keeping IT services in top shape.Responsibilities:Customer Service SupportTicketingPhone CallsClearing out cache and cookiesInstructions...

  • B2B Customer Support Specialist

    1 week ago

    Cincinnati, United States Hanchett Paper Company Full time

    Description Together, We Own it! Start your employee owner journey with Shorr Packaging. The Custom Support Specialist provides a positive brand experience for existing and potential customers as a key liaison between Shorr and our valued customers. Through close collaboration with a variety of internal and external stakeholders, this individual ensures that...

  • ParkerStore Support Specialist

    4 weeks ago

    Cincinnati, Ohio, United States MRA - The Management Association Full time

    Job Title: ParkerStore Support Specialist - Customer Service ExpertCompany: Triad TechnologiesLocation: Sharonville, OHJob Summary: We are seeking a highly skilled ParkerStore Support Specialist to join our team. As a key member of our operations team, you will be responsible for maintaining personal relationships with existing store customers and developing...

  • Customer Support Specialist

    3 weeks ago

    Cincinnati, Ohio, United States Fidelity Investments Full time

    Job OverviewAbout the RoleFidelity Investments is seeking a skilled Customer Support Agent to join our team of licensed professionals providing exceptional customer service to our valued clients. As a key member of our team, you will be responsible for handling inbound phone calls, responding to client inquiries, and resolving complex issues in a timely and...

  • Echocardiography Specialist

    3 weeks ago

    Cincinnati, Ohio, United States HealthCare Support Full time

    Echocardiography SpecialistHealthCare Support is seeking a skilled Echocardiography Specialist for a 13-week contract in Cincinnati, Ohio.Benefits of this role:Immediate enrollment in Health InsuranceDental InsuranceLife InsuranceEmployee Assistance Program (EAP)Access to open investment accountsLicensure and certification reimbursements required for the...

  • IT Support Specialist

    3 weeks ago

    Cincinnati, Ohio, United States Merge IT LLC Full time

    Job SummaryWe are seeking an experienced IT Support Specialist to join our team at Merge IT LLC. As an IT Support Specialist, you will be responsible for maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and computer peripherals.Key ResponsibilitiesSupports and maintains user account information, including rights, security,...

  • Accounting Support Specialist

    4 weeks ago

    Cincinnati, Ohio, United States LCS - London Computer Systems Full time

    Job Title: Accounting Support SpecialistWe are seeking a detail-oriented and accurate Accounting Support Specialist to join our team at LCS - London Computer Systems. As an Accounting Support Specialist, you will be responsible for assisting customers with accounting questions and issues related to our property management software, Rent Manager.Key...

  • Tech Support Specialist

    4 weeks ago

    Cincinnati, Ohio, United States Configura Full time

    At Configura, our User Community team focuses on building relationships, educating, and gathering feedback from the CET user community to ensure an excellent user experience.As a member of the User Community Team, Support Specialists provide friendly, professional, helpful and insightful support to end users, ensuring a positive experience within the CET...

  • Customer Service Specialist

    3 months ago

    Cincinnati, United States Level Up Campaigns Full time

    Customer Success Specialist – Cincinnati, OH.Our team is looking for a dynamic and excited candidate to join our Customer Success team. You will serve as the first point of contact for inquiries, concerns, and support related to our products/services. The primary goal of this role is to ensure a positive customer experience, resolve issues efficiently,...

  • Sales and Customer Support Professional

    4 weeks ago

    Cincinnati, Ohio, United States Ditsch Full time

    Job OverviewDitsch USA is a leading producer of artisan pretzels, committed to freshness and clean-label products. We seek a Sales and Customer Support Specialist to manage sales and customer support for our sales team, both externally and internally.This role involves developing sales and customer support tools, managing data and information demands, and...

  • Customer Service Specialist

    4 weeks ago

    Cincinnati, Ohio, United States Michelman Full time

    Customer Service SpecialistWe are seeking a highly motivated and customer-focused individual to join our Customer Service team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service, managing customer orders, and collaborating with internal teams to ensure timely and accurate delivery of customer...

  • Technical Support Specialist

    3 weeks ago

    Cincinnati, Ohio, United States Encore Technologies Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Encore Technologies. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for hardware, software, and network...

  • Technical Support Specialist

    3 weeks ago

    Cincinnati, Ohio, United States Encore Technologies Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Encore Technologies. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support to clients via phone, email, and in-personResolve technical...

  • Technical Support Specialist

    4 weeks ago

    Cincinnati, Ohio, United States LCS - London Computer Systems Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at LCS - London Computer Systems. As a Technical Support Specialist, you will be responsible for providing exceptional customer service to our end-users, troubleshooting software issues, and documenting and tracking the status of all issues in...

  • Administrative Support Specialist

    3 weeks ago

    Cincinnati, Ohio, United States LHH Full time

    Administrative Support SpecialistLHH Recruitment Solutions is seeking an experienced Administrative Support Specialist to support the day-to-day operations of a non-profit client in Mason, OH.Key Responsibilities:Provide administrative support to the team, including greeting customers, answering phone calls, and managing office operations.Coordinate...

  • Technical Support Specialist

    2 weeks ago

    cincinnati, United States Insight Global Full time

    ***PART TIME, 3 DAYS A WEEK ON SITE*****4 MONTH CONTRACT**LOCATION: Fairfield OHInsight Global is looking for a Level 1 Technical Support specialist to join a team at one of the largest International Manufacturing Infrastructure Technology companies on-site in Rockwall Texas and Fairfield Ohio. This individual with providing technical support troubleshooting...

  • Technical Support Specialist

    2 weeks ago

    Cincinnati, United States Insight Global Full time

    ***PART TIME, 3 DAYS A WEEK ON SITE*****4 MONTH CONTRACT**LOCATION: Fairfield OHInsight Global is looking for a Level 1 Technical Support specialist to join a team at one of the largest International Manufacturing Infrastructure Technology companies on-site in Rockwall Texas and Fairfield Ohio. This individual with providing technical support troubleshooting...

  • IT Support Specialist

    4 weeks ago

    Cincinnati, Ohio, United States Red Knight Solutions, LLC Full time

    Job OverviewAt Red Knight Solutions, LLC, we're seeking a skilled Field Specialist to join our Infrastructure Delivery team. As a key member of our SWAT team, you'll provide hardware-focused, break-fix services and solutions for our clients. This role requires strong analytical skills, excellent customer service, and the ability to perform basic and...

  • Store Support Specialist

    2 months ago

    Cincinnati, United States Belcan Services Group Ltd Partnership Full time

    Details: Job Title: Store Support Specialist Location: Sharonville, OH Pay: $20 - $24 an hour Zip Code: 45241 Start Date: ASAP Job Type: Direct Hire Keywords: #Customer Support #Sales #Mechanical A Store Support Specialist job is available with a client in Sharonville, Ohio. The individual will be responsible for all activities involved with the store...

  • MRI Technologist/Traveling Specialist

    3 weeks ago

    Cincinnati, Ohio, United States HealthCare Support Full time

    Job Title: MRI Technologist/Traveling SpecialistJob Summary:HealthCare Support is seeking a travel MRI Technologist for a 13-week contract located in Cincinnati, Ohio. This position offers a unique opportunity to work with a top healthcare organization and provide high-quality patient care.Key Responsibilities:• Conduct MRI scans and procedures with...