Wendys General Manager

Pay Range: $20.00 – $30.00

Listed wages are based on company-wide ranges. Actual earnings will vary based on factors such as: restaurant brand, experience, education, geography, applicable minimum wage, unit volume(s), hours worked & potential overtime pay.

Summary

Manages the operations and staff of Wendy’s restaurant, including the execution of all Company policies, procedures, programs and systems. Ensures objectives are reached in all areas while following all Company guidelines. Ensures compliance with all federal, state and local laws and ethical business practices. Provides leadership, direction, training and development to subordinate managers and crew.

Essential Duties and Responsibilities

Sales Goals

• Manages sales goals versus budget and prior year.
• Executes national and local marketing programs and new product roll-outs.
• Develops and implements appropriate plans to resolve unfavorable trends and enhance sales.
• Communicates sales performance and anticipated variances to District Manager and store management team.
• Responds to intrusive activities aimed at diverting store business.
• Builds sales by promoting customer satisfaction.

Managing Cost

• Manages profit goals versus budget and prior year.
• Manages food, labor and paper costs and other controllable expenses.
• Manages costs by monitoring crew prep, production and procedures execution.
• Tracks waste levels using established procedures and monitoring crew position procedures.
• Develops and implements appropriate plans to resolve unfavorable trends and enhance profits.
• Communicates profitability performance and anticipated variances to DM and store management team.

Human Resources

• Ability to get along with staff and co-workers.
• Ensures the execution of the restaurant’s overall Human Resources programs.
• Processes crew applications and sets up interviews, checks references.
• Maintains an ongoing system for the recruitment, development, recognition and retention of store management and crew.
• Manages subordinate store management and crew employees in a manner which maximizes retention and contributes towards achievement of turnover goals.
• Utilizes approved interviewing tools to identify qualified applicants who positively reflect Wendy’s image.
• Manages and resolves performance issues with subordinate managers and crew including counseling and disciplining employees using consistent practices and following company policies and state & federal laws.
• Ensures proper staffing levels are achieved.
• Conducts quality, timely performance feedback and performance appraisals for store management & crew.
• Oversees and participates in providing quality, timely performance feedback and performance appraisals for crew & subordinate management.
• Serves as a role model, trains and coaches store managers in leadership, problem solving and other management skills.
• Ensures compliance with all federal, state and local employment laws.
• Maintains a work environment in which employees are treated with respect and dignity.
• Follows all company policies & procedures.

Quality, Service, and Cleanliness

• Achieves and maintains Sparkle certification through the execution of Quality, Service and Cleanliness standards.
• Trains and executes all food safety procedures and ensures compliance with Health Department regulations.
• Monitors product quality during shift by talking with customers during walk-through.
• Monitors product quality by managing crew performance and providing feedback.
• Interacts with customers and ensures a timely resolution of all customer complaints.
• Tracks service times and determines efficiency; takes corrective action with management staff and crew as necessary.

Training

• Provides proper training and development in compliance with the Company’s standards.
• Conducts timely and quality store orientations for managers and crew.
• Utilizes Crew Orientation and WE Learn Training system on a daily basis or as instructed.
• Communicates and trains on operations changes and new products to managers and crew.
• Assists with new Assistant Manager training.
• Trains crew to respond promptly to customer needs and to solicit feedback to determine customer satisfaction.

Operations

• Ensures store compliance with Company operating policies and procedures.
• Works with DM to establish store priorities and develops and executes store plans.
• Evaluates store performance, receives and incorporates feedback from store inspections, and implements action plans to improve store ratings.
• Conducts regular managers meetings to communicate and reinforce priorities.

Controls

• Ensures execution of Company policies and procedures for the control of cash, property, product and equipment.
• Identifies and resolves potential security issues.
• Ensures cash, food, labor and wage guidelines are met.
• Manages store inventory (e.g. counts, levels, targets, waste, etc.)
• Maintains safe working conditions by taking actions to prevent accidents and initiating corrective actions as appropriate.

Administrative

• Completes all administrative requirements and reports.
• Writes crew schedule to meet plans and objectives of unit manager.
• Analyzes P&L and reviews with management team.
• Manages employee files, payroll records and other Company records in accordance with Company policies and legislative regulations.
• Reports all accidents promptly and accurately.

Performs all other job-related duties as may be assigned or required.

*REGULAR ATTENDANCE IS AN ESSENTIAL FUNCTION OF THIS POSITION*

Supervisory Responsibilities

This job duty has four to five subordinate supervisors reporting to him/her. They are Crew Leader, Shift Supervisor, AMIT (if phase I), Assistant Manager and Co-Manager. At times there could be as many as 30+ employees to report directly to the particular job position and as many as 18 on shift.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge

1. Company’s operating systems and procedures
2. Company’s policies and procedures
3. P&L analysis and corrective measures
4. Supervisory practices
5. Planning and budgeting
6. Interviewing practices
7. Training and development practices
8. Federal, state and local employment laws

Education and/or Experience

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certificates, Licenses, Registrations

Within 90 days of hire or promotion into position, must attend GM Core class and Crew Interviewing Workshop. Must be Serve-Safe Certified.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If driving for company business, the employee is required to maintain a valid state issued driver’s license and vehicle insurance coverage within the applicable state guidelines.

Age Requirements

Must be 18 years old or older.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.