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Mortgage Post Closing Specialist

2 months ago

Jackson, United States Hope Credit Union Full time
TITLE:Post Closing Loan Specialist

DEPARTMENT: Mortgage Operations

REPORTS TO:Mortgage Post Closing Manager

SUPERVISES:N/A

JOB CLASSIFICATION: Full-time, Non-Exempt

HOPE Overview

Recognized as one of the largest, and most successful Black and Women owned credit unions in the nation, HOPE continues to build its brand and impact by expanding access to financial services and engaging in advocacy to mitigate the extent to which factors such as race, gender, birthplace and wealth limit one's ability to prosper. Since 1994, HOPE has generated more than $3.6 billion in community development financing that has benefitted more than 2 million people in Alabama, Arkansas, Louisiana, Mississippi, Tennessee and nationwide. This work has supported small business owners struggling to gain access to capital, families seeking to own homes and individuals looking for a better way to manage their hard-earned money with a financial institution they can trust. This work has not gone unrecognized.

In 2022, HOPE was named one of reflecting current events. The recognition honors companies for innovative work on the most pressing issues of the day including COVID-19 response, the climate crisis, mental health and economic inequality.

About the Role

The post-closing loan specialist is responsible for handling post- closing mortgage loan document verification, validating system data entry as compared to mortgage loan documents, and conducting follow-up document tracking with other departments and settlement agents.Other duties as assigned.

Responsibilities
  • Review and validates all documentation on closed loans is compliant with federal, state, program and/or industry regulations and guidelines/overlays for submitting file to sub servicer and/or investor.
  • Confirms that all documentation and specific process flow has been completed for each loan.
  • Complete appropriate sub servicer and/or investor appropriate checklist for each loan
  • Complete loan set-up for servicer, input and submit to servicer
  • Prepare closed loan package for delivery to investors
  • Ensure prompt delivery of all closing documentation and/or conditions to Investor in order to meet funding and delivery dates
  • Complete check and/or wire requests for initial escrows, principal reductions, and/or homestead taxes collected at closing, for new loan set-up to sub servicer
  • Complete the insuring and/or guaranty document request for any closed government agency loans
  • Coordinate the release of documents to the custodian for Fannie Mae, Freddie Mac, FHLB, and investors on closed loans
  • Update relative systems with servicing transfer and/or investor purchasing information
  • Handle customer service issues accurately and efficiently
  • Provide excellent internal and external customer service
Secondary Functions
  • Receive original closing packages from Closing Department on closed files from Settlement Agents
  • Prep/Imaging/Quality Control: Prepares and images the documents from closing package into internal system by department procedures.
  • Serves as the primary point of contact for maintaining and accounting for all mortgage files/documents requested from any internal employees, auditors, or investors.
  • Accountable for ensuring original documents leaving file room are properly tracked and
  • follow up of return per procedures.
  • Maintain paid/closed loan file requests and ensure that aged filed are sent to off-site storage for retention, ensuring any files sent to off-site storage are imaged prior to shipment and logged.
  • Ensures a constant and continuous flow is maintained in the file room when re-organization of files/documents movement or shifting is needed for utilizing space wisely and for future growth. Documents that must remain onsite need to be properly filed and maintained.
  • Research any missing files/documents. Ensures original files/documents are returned to file room in a timely manner as per procedures.
  • Maintains a proper filing system and ensures files/documents are filed properly and orderly.
  • Organize and coordinate the pick-up and delivery of files sent and received to/from off-site storage as needed.
  • Proactively communicates information to management when issues arise that may hinder the workflow process. Communicates any obstacles that may arise and works together with the team and management in finding a resolution.
Accountability for Business Results
  • Timely and accurate handling of loan file/document acceptance and request
  • Proper delivery of investor loan purchases
  • Proper delivery of new loan set-up to sub servicer
Skills and Competencies
  • Working knowledge of Microsoft Office Products including Word, Excel, and Access
  • Working knowledge of International Document Services, Calyx Point, Meridian Link
  • Ability to plan, organize, and prioritize tasks
  • Ability to manage and organize a high volume of documents
  • Ability to read and interpret documents, write routine reports, and correspondence
  • Excellent organization, data entry, and mathematical skills with close attention to details
  • Highly motivated team player with ability to provide interactive service to others, building relationships and addressing identified needs
  • Able to effectively and persuasively express self, using language and grammar in a professional manner
Desired Qualifications
  • Associate's degree in relevant field or equivalent experience preferred
  • 3+ years of experience in residential mortgage loan documentation and two years of servicing

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)